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Fletcher Jones Motorcars - Service Center
Newport Beach, CA
869 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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869 Reviews of Fletcher Jones Motorcars - Service Center
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May 08, 2015
service and support above and beyond Outstanding service, support and follow-up from both Dan and Josh to get my new GLA's iPhone Drive Kit Plus to work properly. From my arrival at the d Outstanding service, support and follow-up from both Dan and Josh to get my new GLA's iPhone Drive Kit Plus to work properly. From my arrival at the dealership until resolution two days later, they did everything they could to take care of my concerns and support my needs. Josh took the time to learn all the details of how the Drive Kit system works. I was provided a loaner car at no cost to me while this was accomplished. Impressive! You've definitely hired the right people to keep your business thriving and reputable. More
by Mary Jo Carpenter
Employees Worked With
Joshua Evans, Dan Schmidt
May 08, 2015
Customer's Beware! Beware of this dealership's customer service!!!! I had a horrible and unacceptable experience at Fletcher Jones this past February 10th, 2015. I hav Beware of this dealership's customer service!!!! I had a horrible and unacceptable experience at Fletcher Jones this past February 10th, 2015. I have been going to Stahl Motors Mercedes Benz In Monterey, California for years and had nothing but rave reviews to report. I moved to Los Angeles and tried Fletcher Jones. What a mistake! Mercedes charged me over $400 to look at my car and tell me what I already knew the at the car would eventually need a new transmission. Don at DDK and Aamco do that for free. In the process of checking out my car Fletcher Jones failed to mention that my vehicle was no longer drivable. When I drove my vehicle, and dropped it off at Fletcher Jones the vehicle's transmission slipped, but was completely drivable. After leaving my vehicle with Fletcher Jones for an evaluation it became un-drivable. I came after work to pickup my vehicle thinking the car drove like it did when i dropped it off (the transmission would slip). Nobody at Mercedes explained to me that the car no longer went over 15 miles per hour. Why would Fletcher Jones allow a 30 year old woman to pickup and drive a car at 7 pm at night that doesn't drive anymore? Fletcher Jones had a duty to explain to me that my car was in an unsafe condition to drive. But no Fletcher Jones handed me the keys and watched me drive away like nothing was wrong. I had to pull over on the side of the freeway as the car would not accelerate. I ended up stranded on the side of Highway 73 at 7:15 p.m. during rush hour traffic. I was forced to get my car towed and to Uber home to Manhattan Beach where I live. I paid Fletcher Jones over $401.17 to evaluate my car, break my car even further, put me in danger, and then another $120.00 to Uber home. Additionally, during that same visit my passenger seat was broken while Fletcher Jones evaluated my vehicle. I did notice the broken piece of plastic sitting on my passenger seat when I came to pickup my vehicle. When I asked the service provider Stephanie what happened and to fix it. She said it would take to long to take the passenger seat off and fix the plastic and my car wasn't worth it so just to put the plastic in the center console. Ridiculous. When I brought this up to Trevor at Fletcher Jones he said he looked into it and was sorry we would have to agree to disagree. He feels Fletcher Jones did nothing wrong. Customer care and satisfaction is not a priority to this dealership. Overall, I highly recommend you stay far away from Fletcher Jones service department. More
by Calpolyvc
Employees Worked With
Stephanie Hurstrom
May 07, 2015
Service From making appt until picking up the car everything is very smooth and efficient. Leslie Lorenson is always wonderful. The convenience of a curtesy From making appt until picking up the car everything is very smooth and efficient. Leslie Lorenson is always wonderful. The convenience of a curtesy car makes my life exceptionally easy to get to back to work or if I need to take it home for a day. It's the only place I ever want to have my car serviced. Thank You! More
by TonyF
Employees Worked With
Leslie Lorenson
May 07, 2015
Service Emergency Service and covered under warenty...Hurray! No surprises as was shared with me when I purchased the extended waranty. It was done in a da Emergency Service and covered under warenty...Hurray! No surprises as was shared with me when I purchased the extended waranty. It was done in a day and extra work was attended to and I could not be happier. More
by Rainbow
Employees Worked With
Steve Bates
May 02, 2015
GLK 350 service Excellent staff in all positions. Prompt responses, clear communication, helpful advice, and no hard sell. My car is always returned looking great, on Excellent staff in all positions. Prompt responses, clear communication, helpful advice, and no hard sell. My car is always returned looking great, on time, and service complete. More
by Theemlingr
Employees Worked With
Katelyn Truong
April 29, 2015
Katelyn and Nick Hart are awesome! Katelyn is my preferred service advisor!! She is detail oriented and very helpful. Always taking care of all the details for her customers. I love the Katelyn is my preferred service advisor!! She is detail oriented and very helpful. Always taking care of all the details for her customers. I love the way she always treated me. And we appreciate her caring attitude towards us. Thank you for having her on your team! Nick Hart, your courtesy vehicle rep. He is very polite and helpful. Making sure that my iPhone is paired so I can use the phone while driving, etc. Great team member and make you guys look good in our eyes. Overall I would not take my car for service anywhere else. And we also love the new high-tech delivery of our final invoices and the texting service to find out the status of our car. Great addition to what is already awesome. Thank you for appreciating your customers by continuing to improve your processes and hiring great staff! Kudos to you, Garth! More
by vickie@vraconsulting.com
Employees Worked With
Nick Hart, Katelyn Truong
April 23, 2015
Fletcher Jones Motorcars, Newpoet Beach Richard Uhl in the service department consistently delivers service excellence to customers. He takes the time to assure all needs are being met, tha Richard Uhl in the service department consistently delivers service excellence to customers. He takes the time to assure all needs are being met, that the customer has an excellent experience, and he is able to adjust when/if the needs of the customer change. More
by Devon
Employees Worked With
Mike McMullen
April 22, 2015
the maintenance service at Fletcher's is great! Brought my ML550 in for repair due to rear door locking lever was dislocated. Service Rep, Stephanie, was very friendly and acknowledged the problem Brought my ML550 in for repair due to rear door locking lever was dislocated. Service Rep, Stephanie, was very friendly and acknowledged the problem quickly. Car was repaired seamless and I'm very happy for their performance!!! More
by cody.yu
Employees Worked With
Stephanie Hurstrom
April 20, 2015
Quick! I arrived at the dealership for an A3 service on my vehicle at 7:25am and was out with my rental car and off to work by 7:40am! When I arrived to pick I arrived at the dealership for an A3 service on my vehicle at 7:25am and was out with my rental car and off to work by 7:40am! When I arrived to pick up my car later on that afternoon, I was in and out in less than 10 minutes. My service provider, Leslie Lorenson, did a great job! More
by aopez
Employees Worked With
Leslie Lorenson
April 16, 2015
Pleasant Experience Gustavo was very helpful in taking care of a bad tire. He checked before I came in to make sure my tire and rim were covered under warranty so I didn' Gustavo was very helpful in taking care of a bad tire. He checked before I came in to make sure my tire and rim were covered under warranty so I didn't even have to worry or question it. It's nice to have such exceptional service. More
by Teriwill
Employees Worked With
Gustavo Alarco
