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Fletcher Jones Motorcars - Service Center

Newport Beach, CA

4.8
869 Reviews
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869 Reviews of Fletcher Jones Motorcars - Service Center

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May 23, 2015

Service Appointment I always have a great experience when leaving my car for service, Katelyn Truong is my advisor and she defines the true meaning of excellent customer More

by Alcat5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
May 27, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback. I'm glad to hear that Katelyn has taken excellent care of you during your service visits. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

May 23, 2015

Service completed in a professional experience. Service department employee Steve Bates does and outstanding service for me in the service performed on my R350. He keeps me posted on the status of More

by Mercedes-Benz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joon Lee, Steve Bates, Paul Gulo, Frank Boccio, Richard Greenstein
May 27, 2015 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your feedback. I'm very pleased to hear that Steve Bates took exceptional care of you during your Service visits. If any questions arise, please don' t hesitate to contact us. Heather Lewis, Client Care Manager

May 22, 2015

Shady I dropped off my car at 8:30 AM to get it serviced but called 15 minutes later to cancel. The operator confirmed that it was canceled so when I arrive More

by Jennymiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Bates, Steve Henry
May 18, 2015

Always amazing Fletcher's jones is extremely organized and their work is always thorough and conplete. It's always expensive but This is one of those examples thy yo More

by halsted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Schmidt
May 27, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback. I'm happy to hear that you have had great experiences working with our team here at Fletcher Jones. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

May 14, 2015

10,000 miles tune up 2014 GLK Leslie was great..service was done in the time quoted as was price. Love having coffee, USA and waiting for the car to be finished. A bonus is getting More

by Judy
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson
May 26, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback on your experience working with Leslie. I'm so pleased to hear that she took excellent care of you during your service visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

May 13, 2015

Bad Service o start of in the collision department Joseph williams is very verbally abusive . My experience with him, I requested to see documents of any d More

by lunch box
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua Evans, Ron Campagnone
May 12, 2015

very good with my service advisor, Kaetlynn Troung supposedly 30K service, have only 27901 miles, but last service over a year ago. Requested Katelynn if the one year service plan can be converted to More

by atgreen9847
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
May 13, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback on your experience working with Katelyn. I'm happy to hear she was able to answer your questions regarding your service notification. If any additional questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

May 12, 2015

Broken window switch (third party damage/billing) It was Mother's Day weekend, and my travel plans had already been compromised but given the circumstances FJ Mercedes NB squeezed me in early on Satur More

by GLCOPPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Gedik, Ray Schroeder, Ed Hill
May 13, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback. I'm pleased to hear that Jim, Ed, and Ray took great care of you during your service visit and I'm glad they were able to accommodate your schedule. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

May 11, 2015

Going the extra mile I had a problem with my after market wheels leaking on my CL 63 and my service adviser Ed Hill could have sent me away , but Fletcher Jones went the e More

by Warren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Hill
May 11, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback on your recent experience working with Ed Hill here at Fletcher Jones. I'm pleased to hear he was able to help you out. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

May 09, 2015

B Service and other details The service was outstanding. The service rep kept me updated on all that was to be serviced. Couldn't be more happy with my car being completely taken More

by UBAD2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kilekas
May 11, 2015 -

Fletcher Jones Motorcars responded

Hi Floyd, Thank you for sharing your feedback on your recent service visit. I'm so pleased to hear that Adam took excellent care of you during your service visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

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