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Fletcher Jones Motorcars - Service Center
Newport Beach, CA
869 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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869 Reviews of Fletcher Jones Motorcars - Service Center
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May 23, 2015
Service Appointment I always have a great experience when leaving my car for service, Katelyn Truong is my advisor and she defines the true meaning of excellent customer I always have a great experience when leaving my car for service, Katelyn Truong is my advisor and she defines the true meaning of excellent customer service. The loaner dept through Enterprise is always friendly although they were very backed up this time and the walt time was about 45 minutes. I still give 5 stars as Katelyn is the best and you can see the loaner department hustle to get everyone taken care of. More
by Alcat5
Employees Worked With
Katelyn Truong
May 23, 2015
Service completed in a professional experience. Service department employee Steve Bates does and outstanding service for me in the service performed on my R350. He keeps me posted on the status of Service department employee Steve Bates does and outstanding service for me in the service performed on my R350. He keeps me posted on the status of my vehicle when it is being serviced. More
by Mercedes-Benz
Employees Worked With
Joon Lee, Steve Bates, Paul Gulo, Frank Boccio, Richard Greenstein
May 22, 2015
Shady I dropped off my car at 8:30 AM to get it serviced but called 15 minutes later to cancel. The operator confirmed that it was canceled so when I arrive I dropped off my car at 8:30 AM to get it serviced but called 15 minutes later to cancel. The operator confirmed that it was canceled so when I arrived at the FJ Mercedes at 9:00 AM, I expected to pick up my car and not be charged. Lo and behold- my service advisor, Steve Bates said they were 80% done with my car and service cannot be stopped halfway through. It is now 10:15 AM and I am still waiting for my car.... 80% done in 30 minutes? But it's taking the service department an additional hour and a half to finish the other 20%? I call xxxxxxxx. Of course there was the, "it's out of my hands. Let me see what my service manager can do." They both proceeded to laugh and say, "if that were my lease, I wouldn't have gotten it serviced. Had I known it was a lease, I would have advised you not to get it serviced." - Steve Bates, title: SERVICE ADVISOR For such an elite establishment you would think they wouldn't use such shady "used car salesman" tactics. Do yourself a favor and go to Keyes Mercedes in Van Nuys. It'll be worth the trip! It is now 10:45 AM and I'm still waiting for my car which was supposedly "almost complete" at 9:00AM - 15 Mins after I had called to cancel. More
by Jennymiller
Employees Worked With
Steve Bates, Steve Henry
May 18, 2015
Always amazing Fletcher's jones is extremely organized and their work is always thorough and conplete. It's always expensive but This is one of those examples thy yo Fletcher's jones is extremely organized and their work is always thorough and conplete. It's always expensive but This is one of those examples thy you truly get what you pay for. More
by halsted
Employees Worked With
Dan Schmidt
May 14, 2015
10,000 miles tune up 2014 GLK Leslie was great..service was done in the time quoted as was price. Love having coffee, USA and waiting for the car to be finished. A bonus is getting Leslie was great..service was done in the time quoted as was price. Love having coffee, USA and waiting for the car to be finished. A bonus is getting into my clean and washed car. I would love to keep Leslie as my advisor...give her a raise. More
by Judy
Employees Worked With
Leslie Lorenson
May 13, 2015
Bad Service o start of in the collision department Joseph williams is very verbally abusive . My experience with him, I requested to see documents of any d o start of in the collision department Joseph williams is very verbally abusive . My experience with him, I requested to see documents of any damages of the vehicle prior to them working on the vehicle apparently they made up a false document stating that there was dameges prior to the vehicle being worked on. I was falsely accused of those damages . Soon after I showed him the video footage of the vehicle not having any damages. He became angry and threating me to get out of his office. If you take your car to Fletcher Jones make sure to take video or pictures of the vehicle before you drop it off if they're going to be working on it. They Couldn't proof that they gave me the document to sign I never signed a document so they could not accuse me of any damage to the vehicle. If anybody has been the victim out there of the same scenario please contact me at my following Gmail gmelgoza01@gmail.com .this happen on 05/11/2015. Don't be a victom stand up for what's right. Up until now Joseph Williams has not been reprimanded we have corporate bullies on site just to let you know that is not the only incident I will post other scenarios later on this month it happened to me three times and nothing has been done about it not even an apology. More
by lunch box
Employees Worked With
Joshua Evans, Ron Campagnone
May 12, 2015
very good with my service advisor, Kaetlynn Troung supposedly 30K service, have only 27901 miles, but last service over a year ago. Requested Katelynn if the one year service plan can be converted to supposedly 30K service, have only 27901 miles, but last service over a year ago. Requested Katelynn if the one year service plan can be converted to 10K miles service plan but was told it is MB service plan as yearly notice. More
by atgreen9847
Employees Worked With
Katelyn Truong
May 12, 2015
Broken window switch (third party damage/billing) It was Mother's Day weekend, and my travel plans had already been compromised but given the circumstances FJ Mercedes NB squeezed me in early on Satur It was Mother's Day weekend, and my travel plans had already been compromised but given the circumstances FJ Mercedes NB squeezed me in early on Saturday morning to service my vehicle, had the part available (one left in stock) and repaired the damage with a new electronic window lever panel within a few hours. Offered me a car rental so I could accomplish some errands while I waited for my vehicle repair to be completely serviced. Always accommodating & good service as usual. My only draw back is I thought the final price for the new part was a little steep (less labor charge). More
by GLCOPPA
Employees Worked With
Adam Gedik, Ray Schroeder, Ed Hill
May 11, 2015
Going the extra mile I had a problem with my after market wheels leaking on my CL 63 and my service adviser Ed Hill could have sent me away , but Fletcher Jones went the e I had a problem with my after market wheels leaking on my CL 63 and my service adviser Ed Hill could have sent me away , but Fletcher Jones went the extra mile to fix my problem, I couldn't be happier with there sevice More
by Warren
Employees Worked With
Ed Hill
May 09, 2015
B Service and other details The service was outstanding. The service rep kept me updated on all that was to be serviced. Couldn't be more happy with my car being completely taken The service was outstanding. The service rep kept me updated on all that was to be serviced. Couldn't be more happy with my car being completely taken care of. It drives like a dream. Fletcher Jones is number 1 on a scale of 10 thank you. Adam Gedik kudos to you for the promptness and courtousey professionalism you graced me. Floyd "jr" Leon More
by UBAD2
Employees Worked With
Rick Kilekas
