Fletcher Jones Motorcars - Service Center

Great people at Fletcher Jones I was very impressed with Dave in parts who went out of his way to make getting me a new key for my car easy. Then there was Ray Schroeder my service I was very impressed with Dave in parts who went out of his way to make getting me a new key for my car easy. Then there was Ray Schroeder my service advisor who took great care to go over the work that needed to be done to repair my vehicle. Everyone from Kim who set up my appointment to the young man who handled my loan car, they were all very professional, polite, and courteous. What more can I say!!!!! Thanks again, Mike Evans More

Service done to my car. Good work done to my car. I would like to thank Richard Uhi for his excellent customer service. Keep-up the good work Richy. I strongly recommend this Good work done to my car. I would like to thank Richard Uhi for his excellent customer service. Keep-up the good work Richy. I strongly recommend this dealership. More

Thanks for the help Thanks to Tony Irvani and David Juarez at Fletcher Jones MB. Two professionals that exemplify quality. They made my experience to the FJ dealership ex Thanks to Tony Irvani and David Juarez at Fletcher Jones MB. Two professionals that exemplify quality. They made my experience to the FJ dealership exceptional. More

Instant help Gustavo was so very helpful; irregular dashboard messages to replace a parking bulb appeared while dashing to an urgent medical appointment. I was in Gustavo was so very helpful; irregular dashboard messages to replace a parking bulb appeared while dashing to an urgent medical appointment. I was in and out with 2 bulbs replaced in record time, Thanks again! Joyce Hummel More

Great Service and a satisfied customer Tony Iravani is great Service coordinator. He is very detail oriented and always goes above and beyond. I have worked for about about 7 years and that Tony Iravani is great Service coordinator. He is very detail oriented and always goes above and beyond. I have worked for about about 7 years and that;s why I always bring my car to FJM. truly five star dealership. More

Service Always professional and fast!! I always ask for Peter. The best!! He's extremely knowledgable and always courteous . I asked if I could wait for my ca Always professional and fast!! I always ask for Peter. The best!! He's extremely knowledgable and always courteous . I asked if I could wait for my car and Peter prioritize my car and got me done within 2 hours. Thank you! More

keyless door lock was inoperable and needed replacement My service rep stated I needed a new door handle on the driver's side of my CL500 after the keyless locking device stopped working. They ordered the My service rep stated I needed a new door handle on the driver's side of my CL500 after the keyless locking device stopped working. They ordered the handle from Germany, notified me when it arrrived, and I took the car in for repair. I was given a courtesy car and when notified, I picked up my car-my car was shiny clean. The experience was, as always, excellent. More

B Service Leslie is an OUTSTANDING Service Representative. She is accurate, on time, and involved with the work. She is the Reason I transferred the servicing Leslie is an OUTSTANDING Service Representative. She is accurate, on time, and involved with the work. She is the Reason I transferred the servicing of our two vehicles to this Dealership. More

Treated like a queen-Fletcher Jones is a well oiled Mechine I took my car in for service and was treated so well. I didn't purchase my car there but that didn't matter. They treated me like I was an important I took my car in for service and was treated so well. I didn't purchase my car there but that didn't matter. They treated me like I was an important customer. They did everything they said they would do, no surprises! I was in and out with no hassles and look forward to when I have to go back:) More

Awesome customer service above and beyond I had an issue on a late Friday after noon about a week ago where my rear hatch on my GL450 would not engage so the car was not secure. This made me I had an issue on a late Friday after noon about a week ago where my rear hatch on my GL450 would not engage so the car was not secure. This made me nervous. I called my usual dealer and they could not, or would not get me in until Monday. I told them that I felt unsafe with my trunk not closing and needing to drive it around. No luck. I called Fletcher Jones and not only did they get me in that day within 2 hours, they gave me a loaner car as well. Larry Crecilius was awesome! I kept the loan over the weekend and my car was ready Monday afternoon. They have that saver's card too which helped with the cost. When my car hatch turned out to have another problem post repair (would no open to full capability), Larry came to my place and figured out how to fix it when we weren't able to figure it out over the phone. He went above and beyond and these guys have my business from this point on. More