Fletcher Jones Motorcars - Service Center

Excellent Service Steve Henry has been my service adviser for years. I always know I'm leaving my car in good hands. He is caring, knowledgeable, personable and always Steve Henry has been my service adviser for years. I always know I'm leaving my car in good hands. He is caring, knowledgeable, personable and always keeps informed of the status of my car. More

A+service Love this Fletcher-Jones. This is my second Mercedes purchase here. You WILL not get the same sales, customer service anywhere else. John Calvert alw Love this Fletcher-Jones. This is my second Mercedes purchase here. You WILL not get the same sales, customer service anywhere else. John Calvert always really takes care of my car. More

Remarkable Service It would seem that my Service Representative is available 24-7. In my most recent experience, Rick Mclellen was not only available after hours, but st It would seem that my Service Representative is available 24-7. In my most recent experience, Rick Mclellen was not only available after hours, but stayed to attempt to fix my vehicle's problem. For me Rick provides a Remarkable Service. More

Fast, Efficient, Friendly Came in for complimentary brake inspection as FJ was running a terrific special on new brakes. Tony Irvani did his usual fantastic job and had us in Came in for complimentary brake inspection as FJ was running a terrific special on new brakes. Tony Irvani did his usual fantastic job and had us in the coffee lounge in five minutes and a loaner car waiting for the day. When the car was finished that afternoon, we returned to get our car all shiny and freshly washed. Love this dealership...they ALWAYS get it right! More

Service was great As usual Rob Draper did a great job getting the work done and in a timely manner. Only thing I did not like was the 20 minute wait for a rental car As usual Rob Draper did a great job getting the work done and in a timely manner. Only thing I did not like was the 20 minute wait for a rental car but it was a Monday morning More

Worst dealer for service I have ever experienced! Purchased a Mercedes here and had a very good experience. Service on the other hand is a nightmare and I will NEVER bring my car back to this dealers Purchased a Mercedes here and had a very good experience. Service on the other hand is a nightmare and I will NEVER bring my car back to this dealership! Despite my positive purchase, I am about to purchase a second Mercedes at another dealer because this left such a bad taste in my mouth! Dropping off a vehicle for service here is chaotic and extremely disorganized. That should have been my first clue. I asked for a regular service to be performed and to check 2 items that would be under warranty. Late in the day I received a text message saying that my car was due for this, here is the price and also due for that, here is the price, and do I want to purchase these services. This is their definition of world class service? Certainly NOT what I would expect from a luxury brand! No mention of any of the reasons why I dropped off the vehicle, just what else can I sell you. So I called another dealer and learned that one of the items the vehicle was in fact due for, but they should have known that right up front. The second item is not in the vehicle's maintenance schedule and was NOT recommended by the other dealer unless the car is experiencing problems. But with only a text message I obviously have no background into why this was being recommended. So I answered the text message. No response. Sent a follow up text message. No response. So I called the dealer and the service advisor did not come on the phone, he simply gave the receptionist a message for me. So I sent a follow up text message and then left a message with the receptionist to have him call me. No response. Frustrated that I received no status updates on the reason why I brought my car there in the first place, I then sent a message stating that I did not when them diagnosing the check engine light problem and wanted to take my vehicle to another dealer. No response. Left a voice mail message the following day for the service manager Steve Henry explaining how unhappy I was and that the service advisor would not return any communications. He also did not call me back, but I finally did receive a call back from the service advisor. No apology or other explanation and no attempt from the service manager or anyone else to make things right. I picked up my car and will find a dealership that actually wants my business, both purchase and service. Also note: read your paperwork carefully. The service advisor will quote you a price estimate while handing you a written estimate for you to sign with a different estimate on it. Very shady! One other point: The advertised "perks" of buying from Fletcher Jones come with a catch. Like the free car washes. I took my vehicle for a car wash once because I was in the area. I spent an hour and 20 minutes waiting in line and had only made it half way. So I left and paid for my own car wash. If 2 hours and 40 minutes of your time is worth more than the $40 you would pay to get your car washed, then this perk really isn't worth anything. More

Exceptional Service Randy Lemus is an exceptional service advisor. When I was seated in his office, another customer stopped by to thank Randy for his exceptional servi Randy Lemus is an exceptional service advisor. When I was seated in his office, another customer stopped by to thank Randy for his exceptional service to her. She said to me, "He is the best!" I agree. He is very positive, knowledgeable, and keeps me informed on what needs to be done to my automobile promptly. Thank you for making the trip to Fletcher Jones for automobile service so delightful. More

I always get the help I need My car required serious repairs. The good people at Fletcher Jones fixed it and cleaned it. In our crazy world, who could want or need more than that? My car required serious repairs. The good people at Fletcher Jones fixed it and cleaned it. In our crazy world, who could want or need more than that? They went beyond what they were expected to do. More

Carwash injury My 2014 GLK received a slight injury to the right front bumper in the FJ carwash. I didn't notice the bumper scrape for a couple of days but, other t My 2014 GLK received a slight injury to the right front bumper in the FJ carwash. I didn't notice the bumper scrape for a couple of days but, other than the carwash, there was no other explanation. I returned to FJ Service with my injured bumper 3 days later, they reviewed their records and immediately accepted responsibility and set a repair date for the following week. There was no "third degree questioning" or finger pointing. The repair was completed in 1 1/2 days at no charge to me. My GLK now looks as good as new - thank you to Fletcher Jones Service. More