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Fletcher Jones Motorcars - Service Center

Newport Beach, CA

4.8
869 Reviews

869 Reviews of Fletcher Jones Motorcars - Service Center

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May 06, 2016

Everything we're done in a professional manner Mostly because the service advisor Steve Henry, he has been my service advisor since I had my 1988 420sel, and the other two E class. He explains the More

by Tonychao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henry
May 10, 2016 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your feedback with us. That is so wonderful to hear that Steve and our team have been providing great service for so many years and that you are enjoying our great amenities. We look forward to continuing to assist you in the future and are here to answer any questions that should arise. -Heather Lewis, Client Care Manager

April 29, 2016

Excellent service, friendly staff, great reception Enjoyed my free coffee and free water :) Keep up the good work. See you soon in the near future. More

by Ammarbenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
May 02, 2016 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback with us. I am happy to hear that our team continues to provide excellent, friendly service and that you are enjoying our fine amenities. We look forward to assisting you with any help you may need from us anytime. -Heather Lewis, Client Care Manager

April 27, 2016

Efficient & Trustworthy These are the things I appreciate about FJ service: - early morning hours (7:00 am) - easy communication through text, email & phone - quick turnar More

by Miriam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
Apr 27, 2016 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback with us. I am pleased to hear that you are enjoying our great amenities. As always, please feel free to reach out if we can be of any further assistance. -Heather Lewis, Client Care Manager

April 17, 2016

Very responsive service with a fast turnaround Dan Schmidt did a great job of coordinating my service with my tight schedule. My E400 service was finished ahead of the time estimated for service. C More

by Jac123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Schmidt
Apr 22, 2016 -

Fletcher Jones Motorcars responded

Thank you for sharing about your recent service visit with us. We pride ourselves in accommodating our clients and their vehicles and providing efficient service, so I am pleased to hear that Dan was able to deliver just that for you. We are here to help if we can be of any further assistance. -Heather Lewis, Client Care Manager

April 15, 2016

rob Draper is the best! rob draper has is the go to guy in the service Department he is knowledgeable, friendly and always delivers the best results while our cars have been More

by blondie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Draper
Apr 22, 2016 -

Fletcher Jones Motorcars responded

It is always so great to hear that Rob and our team continue to provide exceptional service when you visit us. I really appreciate such wonderful feedback and recommendations. As always, please do not hesitate to contact us if we can be of any further assistance. -Heather Lewis, Client Care Manager

April 14, 2016

Impeccable Service there is no doubt that providing excellent service is the top priority. Every person I had contact with with polite and well trained. Thank you! More

by Strimb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Schroeder
Apr 22, 2016 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your feedback. You are absolutely correct that our top priority is to provide excellent service. I am always so pleased to hear we were able to exceed expectations and earn such recommendations. We are here to help if any questions should arise. -Heather Lewis, Client Care Manager

April 06, 2016

Phenomenal Service Excellent service as always ! Mr. Bob Evans and his service professionals provided exemplary customer service and communication during the whole pro More

by Varico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson, Bob Evans
Apr 22, 2016 -

Fletcher Jones Motorcars responded

Thank you so much for sharing your feedback with us. Our team takes so much pride in the exceptional service that we provide and I am very pleased to hear that we continue to deliver just that for you. Your recommendations of Bob and our team are always appreciated. As always, if any questions should arise, we are here to help. -Heather Lewis, Client Care Manager

March 26, 2016

Great service at a fair price. Nice to have an experienced service advisor like Richard Uhl to take get the job done right and delivered on time. He is a great employee. More

by Larry Basche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Uhl
Apr 05, 2016 -

Fletcher Jones Motorcars responded

Hi Larry, Thank you for sharing your feedback with us! I'm so pleased to hear of your pleasant visit working with Richard Uhl and that he provided you the best service possible throughout your servicing needs. We look forward to working with you again, please don't hesitate to contact us should you ever have any questions. -Heather Lewis, Client Care Manager

March 05, 2016

Service experience at FJ Excellent experience as usual. Car in and out and done right the first time. Finished at the time promised. Best part car came out of shop clean a More

by Mbowner
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Rick McLellan
Mar 09, 2016 -

Fletcher Jones Motorcars responded

Hello, Thank you for allowing us to service your vehicle again, we are so appreciative of your loyalty. I'm very pleased to read that your service visit was held to the same professional standards you've always experienced and that you have remained happy with us. If we could be of any other service to you or if you have any questions at all, please don't hesitate to contact us. -Heather Lewis, Client Care Manager

March 04, 2016

First class service , all the time. Excellent service , as always, from Toni Irvani and Steve Henry. Consistently prompt, courteous and professional. The availability of free loaner of t More

by Austin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henry, Tony Irvani
Mar 09, 2016 -

Fletcher Jones Motorcars responded

Hi Austin, Thanks for taking time to share your feedback with us! I'm very pleased that you received excellent service from Tony and Steve and that you also enjoyed our benefit of being supplied a courtesy Mercedes-Benz vehicle during your wait. We look forward to seeing you again soon, please don't hesitate to contact us in the meantime if any questions arise! -Heather Lewis, Client Care Manager

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