Fletcher Jones Motorcars - Service Center

Disneyland-like Like Disneyland where all of the details of the "guest experience" are thought through, Fletcher Jones Motorcar's service experience is the same --fro Like Disneyland where all of the details of the "guest experience" are thought through, Fletcher Jones Motorcar's service experience is the same --from the Service Bay Greeters in their white shirts & black ties directing you where to park, to the Service Techs knowledge of your visit & computer tablet data input while speaking to you near your car, to the pleasant & prepared cashiers, all leads to an efficient & pleasant service experience. And a special shout-out to our Service Tech, Steve Bates, for his always-present smile, prompt service, & attention to detail --like our Preferred Customer discount. Many thanks, Steve. More

Service Advisor Richard Uhl took such great care of me. Pulled up to my advisor( Richard Uhl ) who wrote me up quickly and then walked me over to get a rental car. I Richard Uhl took such great care of me. Pulled up to my advisor( Richard Uhl ) who wrote me up quickly and then walked me over to get a rental car. I was in and out within 20 minutes. When it came time to pick my car up, same experience. Thank you. More

Worst Experience At a dealership I rarely bother to spend time to write negative reviews, and try my best to take the high-road, however after the past two weeks dealing with your New I rarely bother to spend time to write negative reviews, and try my best to take the high-road, however after the past two weeks dealing with your Newport Dealership, I can no longer stand back and say nothing as a women being treated so poorly. I was so excited after buying my first Mercedes and after taking it for a service visit, I was shocked at how unprofessionally my situation has been handled. I was taken back to the 50's when women were barefoot and pregnant and talked to like a five year old. It was not until my husband showed up something was done. The service consultant told me he was ashamed at how poorly my situation had been handled. Today I once again showed up hoping to pick up my car and was instead presented a barrage of excuses and finger pointing (conveniently people who were gone for the day). As I walked out of the dealership another women stopped me to let me know she witnessed the way I was being treated and had a similar experience. Saying Im disappointed is an under statement. I have referred many of my clients to this dealer as its down the street from my office. After what I have gone through (and still am) I will never step foot in there again. I have no idea what they define "good service" as but the standards are low. Its unfortunate they dont seem to care enough to even attempt to help you, instead I had to come up with solutions and escalate things to try to get my situation dealt with. Today was the final straw for me, as I finally realized this is just how they operate. The first time, I let it go, the second time I was frustrated but helped think through a solution (even though it totally inconvenienced me) today was just complete carelessness and an example of a dealership operating off old school principles. I should not have to get my husband involved to be taken seriously. I have had multiple people pull me aside and personally apologize and yet my situation is still unresolved and Im left holding the bag. Unacceptable on every possible level. Bree and Justin were the only two that tried to help me and I am greatful for them. More

Excellant Service is always great and all the staff is very friendly and helpful in all the details of the car. Area is very clean and everyone always greets wi Service is always great and all the staff is very friendly and helpful in all the details of the car. Area is very clean and everyone always greets with a smile. More

Great Excellent, Dan is always knowledgeable and helpful. The service technicians is great and the place is always impecable. I wo u ld recommend this place Excellent, Dan is always knowledgeable and helpful. The service technicians is great and the place is always impecable. I wo u ld recommend this place to my friends. More

Routine maintenance Everything went according to plan. I was greeted very quickly when I brought my car in and the service as exceptional! Steve Henry is the best! Everything went according to plan. I was greeted very quickly when I brought my car in and the service as exceptional! Steve Henry is the best! More

Excellant service experience The service at FJ is always outstanding. Car is ready when promised and always sparkling clean when you pick it up. I only have one complaint they a The service at FJ is always outstanding. Car is ready when promised and always sparkling clean when you pick it up. I only have one complaint they always mess with my radio stations!! More

Outstanding Service My car was ready on time and beautifully detailed. Justine in the service department kept me informed and greeted me when I picked up the car. Jim Ant My car was ready on time and beautifully detailed. Justine in the service department kept me informed and greeted me when I picked up the car. Jim Anthony More

service Great service and is the best working with DAN. The pick up on scheduled . Very professional yes I recommend this dealership to every one for good Great service and is the best working with DAN. The pick up on scheduled . Very professional yes I recommend this dealership to every one for good service More

Good service My service rep Rob Draper is the best. Drop off and pick up with scheduled appointment was easy. Very professional operation. I purchased my car My service rep Rob Draper is the best. Drop off and pick up with scheduled appointment was easy. Very professional operation. I purchased my car there in 2003 and have been going in for service since then. Free loaner car is a real bonus and good coffee! More