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Fletcher Jones Motorcars - Service Center

Newport Beach, CA

4.8
869 Reviews

869 Reviews of Fletcher Jones Motorcars - Service Center

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February 10, 2017

Fabulous service! Rigo was exceptional. Car was ready very quickly. Rigo was very helpful with the warranty. Had to have some extra work done and that was done very More

by Hawaiiboy
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Hernandez
Feb 10, 2017 -

Fletcher Jones Motorcars responded

Hello Hawaiiboy, Thank you for sharing about your experience. It is great to hear that Rigo delivered exceptional service to you in a timely manner. If we can be of any further assistance, please don't hesitate to reach out. Sincerely, Heather Lewis Client Care Manager

February 05, 2017

Amazing service AJ was my service advisor and Paul Gulo was my salesperson who took great care of me. They had me in and out quickly and delivered how they promised t More

by Highalert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Gulo, AJ Gennock
Feb 10, 2017 -

Fletcher Jones Motorcars responded

Hello Highalert, Thank you for sharing your feedback with us. It is great to hear that Paul and AJ provided you with a memorable and pleasant experience. As always, our team looks forward to assisting you again in the future. Kind Regards, Heather Lewis Client Care Manager

February 04, 2017

Services Always stress free when I bring my car for any service . Ty Larry crèceilus for always making sure my service order is complete and always on schedule More

by Local63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Creceilus
Feb 10, 2017 -

Fletcher Jones Motorcars responded

Hello Local63, Thank you for taking the time to share about your experience. We are happy to hear that our team members including Larry, assisted you with excellent service in a timely manner. If we can be of any further assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

February 02, 2017

Problem Solved Fletcher Jones stepped up to the plate. I highly recommend Dan Schmidt!! Professional, on time, great communicator, and he generally cares. It hard to More

by justthefacts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Thornley, Dan Schmidt
Feb 10, 2017 -

Fletcher Jones Motorcars responded

Hi David, We truly appreciate your business and are delighted that we have been able to fully resolve the concern on your Mercedes-Benz SL 550. If there is anything we may do to further assist you on the road ahead, please do not hesitate to contact us. Kind Regards, Trevor Thornley Guest Relations Manager

January 30, 2017

Service you can depend on I just can't say enough about the outstanding service extended by Fletcher Jones Service group. Everything is handled in a friendly and expeditious More

by LJS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Jan 31, 2017 -

Fletcher Jones Motorcars responded

Hello LJS, Thank you for providing your feedback with us. Our team of associates, including Randy, truly strive to ensure all of our guests are welcomed into the Fletcher Jones family with open arms. If we can be of further assistance to you, please don't hesitate to contact us. Best, Heather Lewis Client Care Manager

January 27, 2017

Fine tuned machine From the beginning when I was greeted at the gate and directed to the service check-in and until the end upon picking up my car had an exceptional exp More

by Connie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Uhl
Jan 31, 2017 -

Fletcher Jones Motorcars responded

Hello Connie, We appreciate you taking the time to share your feedback about your recent visit with us. Our team is flattered by your kind words. We truly strive to provide all of our guests with a world-class experience starting from the moment they step foot onto our dealership. It is great to hear we were able to deliver that level of service to you. If we can be of any further assistance, please don't hesitate to contact us. Thank you, Heather Lewis Client Care Manager

January 25, 2017

good job by all involved I have used Fletcher Jones for a number of years and find them to be responsive- efficient-and timely with the work that needs to be performed More

by jerryr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Schmidt
Jan 31, 2017 -

Fletcher Jones Motorcars responded

Hello Jerry, Thank you for sharing your feedback with us. We value your loyalty and are happy to hear that our team of associates, including Dan, continue to exceed the level of your expectations. As always, we look forward to assisting you in your future visits with us. Kind Regards, Heather Lewis Client Care Manager

January 02, 2017

Elec. problem...car wouldn't start. Quick service with no appointment. Car would not start and I had it towed into the dealer. Called ahead to warn them of its arrival. Car was servic More

by jimpollak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Jan 04, 2017 -

Fletcher Jones Motorcars responded

Hello Jimpollak, Thank you for taking the time to share about your experience. We are happy to hear that Peter and the rest of our team were able to assist you in an efficient and professional manner to ensure you could go on with your daily activities. If we can be of any further assistance, please don’t hesitate to reach out. Best, Heather Lewis Client Care Manager

December 30, 2016

Service I always go to Fletcher Jones for service even though there are other dealers nearer. Tony Irvani is always accommodating, friendly, and professional More

by MLEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Dec 30, 2016 -

Fletcher Jones Motorcars responded

It is fantastic to hear that Tony and our team continue to earn your loyalty and great recommendations. Thank you for sharing your feedback with us. We look forward to a lasting relationship for many more years to come. -Heather Lewis, Client Care Manager

December 23, 2016

Service with Stephanie Hurstrom is always friendly, fast, and courteous. She kept me updated as needed and called immediately once my vehicle was done. I app More

by Ana Perez
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
Dec 23, 2016 -

Fletcher Jones Motorcars responded

Hello Ana, We appreciate you taking the time to share your feedback with us. We’re glad Stephanie is continuing to deliver exceptional service to you. Our team truly strives to provide nothing but the best service possible. As always, we look forward to assisting you in the future. Thank you, Heather Lewis Client Care Manager

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