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Fletcher Jones Motorcars - Service Center

Newport Beach, CA

4.8
869 Reviews

869 Reviews of Fletcher Jones Motorcars - Service Center

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April 20, 2017

Always Reliable and Trustworhy! If you are looking for professionalism and reliable dealership this is a place to come. Once I tried to go to another Mercedes dealership but I had to More

by Mercedes rating
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arash is the sales person. He's always courteous and tries to accommodate our needs. , Richard Uhl
Apr 28, 2017 -

Fletcher Jones Motorcars responded

Hello, Thank you for sharing about your positive experience. We are delighted to hear that our team continues to exceed the level of your expectations. Should you need any further assistance. Please don't hesitate to reach out to us. Kind Regards, Heather Lewis Client Care Manager

April 12, 2017

Excellant service! Very professional. Good experience Rigo Hernandez was amazing! Very professional and caring about your needs. I lease a CLA 250 He was thete to help and offer advice with my service. More

by Lisa napier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Hernandez
Apr 17, 2017 -

Fletcher Jones Motorcars responded

Hi Lisa, Thank you for your feedback. Our team is excited to hear that Rigo went above and beyond to provide you with an excellent experience. As always, please don't hesitate to reach out if we can be of any further assistance. Best, Heather Lewis Client Care Manager

April 12, 2017

Stephaine Hurstrom makes getting your car service go smooth! Great service! Can get my car in early and done in a couple hours. They have enterprise right there no waiting. Was able to get to work on time and pi More

by Meshel48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
Apr 17, 2017 -

Fletcher Jones Motorcars responded

Hello Meshel48, Thank you for your feedback. Our team is thrilled to hear that we exceeded the level of your expectations. As always, we look forward to assisting you in the future. Sincerely, Heather Lewis Client Care Manager

April 07, 2017

Outstanding Service for Over 30 Years I'm a very longtime customer of Fletcher Jones and would never go anywhere else to purchase and service my cars. Toni Irvani has been my service advi More

by BarbaraS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Apr 10, 2017 -

Fletcher Jones Motorcars responded

Hi Barbara, Thank you for taking the time to share your feedback with us. We value your loyalty and are thrilled to hear that Tony and Mike continue to provide you with exceptional service. If we can be of any further assistance, please don't hesitate to reach out. Sincerely, Heather Lewis Client Care Manager

March 09, 2017

Stress free repair and car came back super clean Friendly, quick and accurate service. Because of the service given i would recommend friends and family to buy or service their car at this dealershi More

by kevinwesterberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Polk
Mar 10, 2017 -

Fletcher Jones Motorcars responded

Hello Kevin, Thank you for sharing your feedback. Our team views your recommendations as the highest form of flattery. It is great to hear that you were provided with exceptional service. If we can be of any further assistance, please don't hesitate to contact us. Sincerely, Heather Lewis Client Care Manager

March 09, 2017

Service Excellent! We have always had excellent service. Steve Henry has provided timely and excellent service for our cars. We have been customers for years More

by francesk068
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henry
Mar 10, 2017 -

Fletcher Jones Motorcars responded

Hi Frances, Thank you for taking the time to share your feedback. Our team is delighted to hear that Steve and the rest of our associates continue to provide you with quality service. Should you need any further assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

March 08, 2017

The Best I have had only positive experiences here - for over 20 years. I drive 45 to 60 minutes on the freeway just to have my Mercedes 500SL serviced at Fle More

by Czarene
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
John Calvert, Ed Muro --- make my "visits" exceptional., Esther Oh
Mar 10, 2017 -

Fletcher Jones Motorcars responded

Hi Czarene, Thank you for your loyalty and for taking the time to share your feedback. We are thrilled to hear that we are your top choice destination for all of your Mercedes-Benz needs, and that our team of associates like Esther, continue to provide you with exceptional service. As always, we look forward to your future visits. Kindest regards, Heather Lewis Client Care Manager

February 27, 2017

Service Clinic was outstanding Best experience I've ever had with a car dealership. My service adviser Derbyshire was very nice to deal with and probably the best SA I've dealt wit More

by Mark Carlozzi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Feb 27, 2017 -

Fletcher Jones Motorcars responded

Hello Mark, We appreciate you taking the time to share about your experience. Our service team prides itself in delivering quality work and exceptional service to all of our guests. We are happy to hear that Mario and Jon exceeded the level of your expectations. Should any questions arise or you are in need of any further assistance, please know our team is happy to help! Thank you, Heather Lewis Client Care Manager

February 27, 2017

Safety inspection clinic The dealership and the service dept are just top notch. My service rep explained all the items that need attention in details. He let me know that I c More

by Raj D
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Feb 27, 2017 -

Fletcher Jones Motorcars responded

Hello Raj, Thank you for sharing about your recent visit with us. We are happy to hear that you enjoyed your experience at our dealership. Our team members, like Peter, truly strive to provide all of our guests with the utmost care possible. Should you need any further assistance, please let us know. Sincerely, Heather Lewis Client Care Manager

February 16, 2017

Easy! John Calvert is a pleasure to work with! Very informative and he makes it quick and easy, just like in the past with Steve Bates! More

by nonawolverton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Calvert
Feb 16, 2017 -

Fletcher Jones Motorcars responded

Hello Nonawolverton, Thank you for your feedback. We are happy to hear our team of associates exceeded the level of your expectations. Please let us know if we can be of any future assistance. Best, Heather Lewis Client Care Manager

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