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Fletcher Jones Motorcars - Service Center

Newport Beach, CA

4.8
869 Reviews

869 Reviews of Fletcher Jones Motorcars - Service Center

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June 12, 2018

great personnel svc and friendly well we been doing business for any years, and we are very happy with their svc and friendly all the time, regarding buying or car service, always fri More

by laiwah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom, John Baskin, Han Leef
Jul 19, 2018 -

Fletcher Jones Motorcars responded

Hello Laiwah, Thank you for your kind feedback. We appreciate your loyalty to Fletcher Jones Motorcars. I'm happy to hear that our team continues to provide you with exceptional service by treating you and your vehicle with the greatest care. As always, we look forward to your future visits with us. Kind regards, Heather Lewis- Client Care Manager

June 08, 2018

Maintenance Service I scheduled a service appointment to get a complimentary oil change and inspections that was offered to me by email. They gave me a loaner as I reque More

by Mr. T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
Jun 11, 2018 -

Fletcher Jones Motorcars responded

Hello Mr. T, Thank you for taking the time to tell us about your recent visit. We value you as our guest and are thrilled to know that you received another exceptional experience. As always, we look forward to assisting you again. Kind regards, Heather Lewis Client Care Manager

June 08, 2018

Mechical repair! Everyone is very nice at FJ. Very helpful! John Derbyshire is absolutely the best!!! I do believe the costs are very high and I realize you have ve More

by Trojan Mule
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Jun 11, 2018 -

Fletcher Jones Motorcars responded

Dear Guest, Thank you for sharing your great experience after working with Jon Derbyshire in our Service Center. Our team is driven to delight each guest and provide services that are not only competitive but offer a number of wonderful amenities at no cost. We look forward to serving you again at your next scheduled service interval. Kind regards, Trevor Thornley Guest Relations Manager

June 05, 2018

Professional and fast services Thanks Mr. Ray S. for taking care of my car every time I needed services. Ray also discounts the 4 new tires plus installation. A very professional Se More

by Tommy92646
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Schroeder
Jun 06, 2018 -

Fletcher Jones Motorcars responded

Hello Tommy, Thank you for your review on Ray. I am happy to hear he helped you get an excellent deal on your tires and installation. If we can be of any further assistance, please do not hesitate to reach out. Kind regards, Heather Lewis Client Care Manager

June 05, 2018

How can servicing a car be this enjoyable? From the time I was met at the service center to the time I left FJ, IT WAS A GREAT EXPERIENCE. FRIENDLY PEOPLE EVERYWHERE I TURNED...including other More

by jroger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
all the people in the whole place were nice., Steve Henry
Jun 06, 2018 -

Fletcher Jones Motorcars responded

Hi Jroger, We appreciate your feedback on your experience with us. I am pleased to hear that you received excellent service from the moment you arrived. Our team looks forward to providing you with another exceptional experience again in the future. Kind regards, Heather Lewis Client Care Manager

May 13, 2018

Excellent in all aspects From the greeting of the entry associates to the excellent service of Randy Lemus, to the car rental personnel and to the car pick-up/departure associ More

by charlieg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
May 14, 2018 -

Fletcher Jones Motorcars responded

Hello Charlieg, Thank you for your stellar review on your recent visit. We are thrilled to hear Randy and our team made your visit with us truly exceptional. We hope to provide you with another excellent experience again in the future. Kind regards, Heather Lewis Client Care Manager

May 07, 2018

Always great service I have never had a complaint about Fletcher Jones Motorcar service. Peter is a great service rep so what one say when there have been no complaints, o More

by MarkB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
May 07, 2018 -

Fletcher Jones Motorcars responded

Hello MarkB, Thank you for your fantastic review on our Service department! It is wonderful to hear Peter continues to exceed the level of your expectations. As always, we look forward to assisting you again. Best, Heather Lewis Client Care Manager

May 05, 2018

Always a good experience! Fletcher Jones has excellent service, I feel that they truly value my time. Stephane is especially wonderful, she is so sweet and makes you like like More

by Jordantaylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
May 07, 2018 -

Fletcher Jones Motorcars responded

Hello Jordantaylor, Thank you for your kind review on our team and your experience. It is wonderful to hear Stephanie continues to go above and beyond to ensure you are being treated with the greatest care. We value you as our guest and look forward to assisting you again. Sincerely, Heather Lewis Client Care Manager

May 04, 2018

Exceptional experience! My experience at Fletcher Jones from drop off to pick up is exceptional. Everything is streamlined and made easy for a busy professional. My rep, Mi More

by tmorrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Online Reputation, Mike Asher
May 07, 2018 -

Fletcher Jones Motorcars responded

Hello Tmorrow, Thank you for your fantastic review! I am thrilled to hear your visit from beginning to end was truly exceptional. We appreciate you keeping us in mind in the future and look forward to assisting you again. Best, Heather Lewis Client Care Manager

April 07, 2018

Great Service Fast service, professional, and always fearing additional charges there were no surprises and they even used an online service discount coupon plus a More

by Cath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Companioni
Apr 09, 2018 -

Fletcher Jones Motorcars responded

Hi Cath, We appreciate your feedback and are happy to hear you received fast and excellent service! Should you need any further assistance, please do not hesitate to reach out. Best, Heather Lewis Client Care Manager

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