Fletcher Jones Motorcars - Service Center

Exceptonal Honest Service I have experienced exceptional service at Fletcher Jones Motorcars. My service advisor, Randy Lemus, is an experienced professional and someone who’s I have experienced exceptional service at Fletcher Jones Motorcars. My service advisor, Randy Lemus, is an experienced professional and someone who’s recommendations I have total confidence. More

Very good Upon arrival my wife had to wait 35 minutes for her car to be brought up to the front. This was after we were already notified that the care was read Upon arrival my wife had to wait 35 minutes for her car to be brought up to the front. This was after we were already notified that the care was ready. More

Excellent No waiting time period. Excellent customer service and professionalism. My Rep. Randy Lemus has been consistently awesome over the years. He knows hi No waiting time period. Excellent customer service and professionalism. My Rep. Randy Lemus has been consistently awesome over the years. He knows his job!! Thank you! More

Service B From the point of contact to my service rep, Steve, to the moment I drive away after completion, Steve is there. He’s efficient, knowledgeable and jus From the point of contact to my service rep, Steve, to the moment I drive away after completion, Steve is there. He’s efficient, knowledgeable and just plain nice. I’m not kept waiting and because if this, I don’t mind taking my car in for service which,with any other dealership, was a pain! More

Always exceptional I tell everyone I can’t imagine buying another car brand after my experience with this dealership. It’s the best customer service I’ve ever experienc I tell everyone I can’t imagine buying another car brand after my experience with this dealership. It’s the best customer service I’ve ever experienced. More

Complimentary Detail I really appreciate the complimentary detail to make up for the car door issue; and I also appreciate them mailing my key. Thanks a lot! I really appreciate the complimentary detail to make up for the car door issue; and I also appreciate them mailing my key. Thanks a lot! More

Difference is undeniable I have bought my CLS 550 at the Newport Fletcher jones but one but I decided to go to the Ontario fletcher jones to get serviced since it was closer t I have bought my CLS 550 at the Newport Fletcher jones but one but I decided to go to the Ontario fletcher jones to get serviced since it was closer to my house. After the service my car felt wobbly and the gear shifts were off. I contacted my regular service advisor Katelyn and she told em to bring it to Newport and get it serviced there. After she serviced it my car felt brand new. I definitely would recommend her to everyone I know and will never go back to Ontario or anywhere else to service my car. Thank you Katelyn! More

FJM is a pleasure to deal with and I appreciate it! The experiences I have had with FJM NB has been nothing short of excellent. I only hope it continues as sometimes service fails after a purchase is m The experiences I have had with FJM NB has been nothing short of excellent. I only hope it continues as sometimes service fails after a purchase is made. More

Service Review Mr. Irvani was very helpful, professional, and overall made my experience at the dealership very positive. I look forward to the next time I visit the Mr. Irvani was very helpful, professional, and overall made my experience at the dealership very positive. I look forward to the next time I visit the dealership and will be sure to make my future appointments with Mr. Irvani. More

Great job Everything fixed like I asked for and returned on time. Several noises, rattled and squeaks all resolved like new. Rental was very nice, no delays. Everything fixed like I asked for and returned on time. Several noises, rattled and squeaks all resolved like new. Rental was very nice, no delays. More