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Fletcher Jones Motorcars - Service Center

Newport Beach, CA

4.8
869 Reviews

869 Reviews of Fletcher Jones Motorcars - Service Center

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October 09, 2018

Great High Quality Service Steve Henry promptly greeted me on the driveway. He was very friendly, courteous, and he took the information from the vehicle, and then escorted me More

by Gone With The Wind
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henry
Oct 10, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the stellar review on your service experience with Steve Henry. Our team is delighted to hear that you had a wonderful experience and that your vehicle was delivered in perfect condition after the service. We look forward to welcoming you back again at your next scheduled service interval. Kind Regards, Trevor Thornley Guest Relations Manager

October 06, 2018

Best service Great price right place awesome atmosphere great product simply the best service no wonder the number 1 in the world nothing less than expected just More

by G man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kuftedjian
Oct 08, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star review and sharing your great experience with us. We truly appreciate your business and look forward to serving you again. Kind Regards, Trevor Thornley Guest Relations Manager

September 30, 2018

SLK32 service apt Miguel was fast and efficient and got the work done in quick order. He was excellent in keeping me updated. In and out quickly with loaner car. My f More

by SLK32amg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
Oct 02, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the outstanding review on your service experience with Miguel. Our team greatly appreciates your business and will look forward to serving you again at your next scheduled service. Kind Regards, Trevor Thornley Guest Relations Manager

September 28, 2018

Paul Brown, Rich Uell and Pedro The above people noted are extremely responsive in sales and service. They can recognize the problem, provide assistance, and deliver excellent servi More

by FJ MBZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Brown
Oct 02, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star review and highlighting your experience with Paul, Richie and Pedro. Our team truly appreciates your business and feedback. Kind Regards, Trevor Thornley Guest Relations Manager

September 28, 2018

Thank you for the awesome service. First time having Justin Ringel as my service manager. Came highly recommended, did disappoint. I appreciate the awesome service Justin. Thank you More

by Big E Productions
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson, Justin Ringel
Oct 02, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the outstanding service review on your experience with Justin and Leslie! Our team truly appreciates your business and looks forward to serving you again soon. Kind Regards, Trevor Thornley Guest Relations Manager

September 26, 2018

Good Job, again! It is always a pleasure working with Stephanie! Her friendliness, courtesy and professional knowledge gives me confidence that the service my car re More

by Bonnie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
Sep 27, 2018 -

Fletcher Jones Motorcars responded

Hi Bonnie, Thank you for the outstanding 5 star review on your experience with Stephanie in service. Our team greatly appreciates you business and great feedback. We look forward to seeing you again at your next scheduled service interval. Kind Regards, Trevor Thornley Guest Relations Manager

September 24, 2018

Happy customer Everything was great. Brennen made the experience very easy for me. He always gives me wonderful service. Car rental was easy too. Car was returned ve More

by NBcustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brennen Jacobson
Sep 25, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star review and wonderful feedback on your experience with Brennen. We truly appreciate your business and look forward to serving you again. Kind Regards, Trevor Thornley Guest Relations Manager

September 20, 2018

Service Experience Excellent dealership Service Manager and Service Technician/Advisor.professional courteous very knowledgeable .A delightful painless experience Servic More

by Kris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Draper, Bob Evans, AJ Gennock
Sep 21, 2018 -

Fletcher Jones Motorcars responded

Hi Kris, Thank you for the great review and feedback with Bob, Rob and AJ. We are delighted to hear that your experience was painless, warm and caring. Our team looks forward to providing you with exceptional service each time you come in. Kind Regards, Trevor Thornley Guest Relations Manager

September 20, 2018

repair My service rep. was thorough and the repair was done on time. the loner c Mercedes was very comfortable to drive. everyone was very helpful. More

by feline2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Sep 21, 2018 -

Fletcher Jones Motorcars responded

Hi Feline2010, Thank you for your recent service. We are happy to hear that Randy provided a very thorough service. Our team looks forward to serving you again at your next service interval. Kind Regards, Trevor Thornley Guest Relations Manager

September 20, 2018

Fast and reliable service I had an appointment for a smog check. It was done immediately; I spent less than 1 hour at the dealership (including a complimentary car wash which I More

by wscls550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Sep 21, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star review. We are happy to hear that Peter was able to complete the smog check in such a quick manner. We look forward to welcoming you back on your next service visit. Kind Regards, Trevor Thornley Guest Relations Manager

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