Fletcher Jones Motorcars - Service Center

Excellent Service Randy did an excellent job as always. The process was efficient and my service was completed in a timely manner. In addition to my scheduled service Randy did an excellent job as always. The process was efficient and my service was completed in a timely manner. In addition to my scheduled service, he identified a recall and made sure it was taken care of. Randy is attentive, knowledgeable, and provides exceptional customer service. More

Service experience was excellent as always. From the moment you arrive, to being provided with a loaner vehicle and upon return for pickup - the process and service levels are excellent. A grea From the moment you arrive, to being provided with a loaner vehicle and upon return for pickup - the process and service levels are excellent. A great experience all around and why I'm a returning customer of over 10 years and multiple purchases! More

Service was great, picking up my car not so great I've been coming to Fletcher Jones for about 15 years for servicing of my cars. The dealership has always run like a well oiled machine....until recen I've been coming to Fletcher Jones for about 15 years for servicing of my cars. The dealership has always run like a well oiled machine....until recently when they instituted a policy of having customers return to their service adviser to cash out and pick up their vehicle after servicing. That policy may work for some, but for me it's a hassle and a huge waste of my time. I paid for my most recent service online the night before I went to pick up my car. Silly me, I thought that meant that I could simply go to the valet and pick up my car. WRONG! Nope, I still had to go to my service adviser, who was running around, working and not in his office at the time. Then I had to track down some random employee to check me out. This is not the efficient service I've come to expect from Fletcher Jones. The old way of going to the cashier was faster and less annoying than this new policy. I'm hoping this situation is fixed before my next visit. Thank you. More

Wellness check Fletcher Jones of Newport Beach houses some of the most incredible people I’ve ever had the pleasure of dealing with! Katelyn, thank you for you! You’ Fletcher Jones of Newport Beach houses some of the most incredible people I’ve ever had the pleasure of dealing with! Katelyn, thank you for you! You’re an outstanding person and I love dealing with you because of your caring nature...not only because it’s your job, but it’s built within you! I can’t wait for my next visit to Fletcher Jones Mercedes Benz of Newport Beach. More

quick check of under carriage they fit me in w/o an appointment due to the surprising metal that hit my car underneath. gave me loaner when they said can't look at until the follo they fit me in w/o an appointment due to the surprising metal that hit my car underneath. gave me loaner when they said can't look at until the following day. received an email telling me everything was fine and pickup was quick b/c I called ahead. More

Always a gret experience getting my cars serviced. Ray Schroeder helps get the service taken care of fast and efficient. The car gets signed in quickly and if I need it,, a loaner to go home with. Grea Ray Schroeder helps get the service taken care of fast and efficient. The car gets signed in quickly and if I need it,, a loaner to go home with. Great place to have car serviced. More

Service Issue Had to bring my car in for a minor leak. Peter my Service Manager was great as always and walked me through everything. Received a loaner car went t Had to bring my car in for a minor leak. Peter my Service Manager was great as always and walked me through everything. Received a loaner car went to work, came home and picked up my car. Couldn't have been easier. Thank you Peter and Fletcher Jones! Jamie Zaffina More

Service on my vehicle Jon is always amazing! He makes things easy and convienient every single time! I never dread bringing my car in for service because he knows how busy Jon is always amazing! He makes things easy and convienient every single time! I never dread bringing my car in for service because he knows how busy I am and makes sure I’m in and out quickly. More

Total A+ customer experience. From check-in to pick up, couldn't ask for better car and customer care. Scheduling, shuttle service, on-site experience, and notifications were flawl From check-in to pick up, couldn't ask for better car and customer care. Scheduling, shuttle service, on-site experience, and notifications were flawless as usual. There's simply nothing like Fletcher Jones. More

Great customer service and mechanical expertise. My service technician (Stephanie Hurstrom) is very dependable and patient in answering my many questions. I appreciate your record-keeping so you k My service technician (Stephanie Hurstrom) is very dependable and patient in answering my many questions. I appreciate your record-keeping so you know when something needs to be taken care of. I have great confidence in the service you provide. More