Fletcher Jones Motorcars - Service Center

Parts Richard in parts was professional, knowledgeable, courteous, friendly and helpful. Unfortunately you have no selection for Parts, only Sales, Sales U Richard in parts was professional, knowledgeable, courteous, friendly and helpful. Unfortunately you have no selection for Parts, only Sales, Sales Used and Service therefore I cannot select the right employee as Richard is not listed so he is identified in the :Add Other Employee ...." section. More

Great service As always, Randy is very helpful and very professional. He calls to let you know what is wrong with the car and what needs to be done. I highly recomm As always, Randy is very helpful and very professional. He calls to let you know what is wrong with the car and what needs to be done. I highly recommend him. More

Overall service is good However, prices are double what you pay elsewhere. After my current service package I will most likely have my car serviced elsewhere. Joanna does a g However, prices are double what you pay elsewhere. After my current service package I will most likely have my car serviced elsewhere. Joanna does a great job! More

New Tires Everything went well with my experience getting new tires. No surprises, just great service. Will definitely visit again when my next service is due, Everything went well with my experience getting new tires. No surprises, just great service. Will definitely visit again when my next service is due, which will be in about 3 months. More

New front tires Dealership got me in ASAP at a great time...was in and out in little over and hour getting two new front tires and a car wash. Dealership got me in ASAP at a great time...was in and out in little over and hour getting two new front tires and a car wash. More

Exceptional Service Laura Orr and Mike McMillan consistently give excellent service. I will ask for Laura everytime I have my car serviced and see Mike everytime I need Laura Orr and Mike McMillan consistently give excellent service. I will ask for Laura everytime I have my car serviced and see Mike everytime I need a new car. More

Amazing customer service Thank you so much I appreciated, great service very fast,, helpful team everyone there is amazing,, I loved Fletcher Mercedes and once I need anythin Thank you so much I appreciated, great service very fast,, helpful team everyone there is amazing,, I loved Fletcher Mercedes and once I need anything I will not hesitate go there More

The service experience. My service experience with Fletcher Jones has been rewarding as it was done efficiently and professionally with no hassles to deal with. As usual you My service experience with Fletcher Jones has been rewarding as it was done efficiently and professionally with no hassles to deal with. As usual your service transportation dropped me home and later on completion picked me up from my home in Newport Beach. My service advisor Katelyn Truong was most helpful in making the experience very pleasant. More

Car problems Mick was very friendly and knowledgeable in his field. He kept me informed on the progress of my car. Answered every question I asked him. He was very Mick was very friendly and knowledgeable in his field. He kept me informed on the progress of my car. Answered every question I asked him. He was very honest. More

Exception Service My service experience every time for the past 15 years has been exceptional, primarily due to Ray Schroeder the service expert for my car. My most re My service experience every time for the past 15 years has been exceptional, primarily due to Ray Schroeder the service expert for my car. My most recent service experience was great from the start, from quick check in to the pick up of loaner car to the pick up of my car when the service was complete. Ray is exceptional at explaining why I need tires or brakes and when I do not. Together with the "master" salesman, Daniel Di Conti, who is the best at helping me to select the best Mercedes every 3 to 4 years, Ray is the only reason that I continue to lease the high end Mercedes Benz cars. Without them, I would most likely be buying a much expensive vehicle such as a Lincoln Continental or a Cadillac. Cheers to Ray and I have to add Daniel. Thanks Dave Loyal Mercedes S550 owner for quite some time. More