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Fletcher Jones Motorcars - Service Center

Newport Beach, CA

4.8
869 Reviews

869 Reviews of Fletcher Jones Motorcars - Service Center

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August 17, 2019

Service Good service. Very courteous advisor. Surprised with the repair estimate which came after expiration of 7-year extended warranty. The previous service More

by Ashdes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henry
Aug 19, 2019 -

Fletcher Jones Motorcars responded

Hi, Thanks for taking the time to post your review and mentioning Steve! It was our pleasure to serve you, and we look forward to your next scheduled visit. If there are any questions I may assist with please feel welcome to contact me. Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 16, 2019

Dynamic Seat Problem diagnosed properly and fixed the first time. Service advisor, Randy Lemus, explained the problem, and resolution clearly. Facility is neat a More

by Road Hog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Aug 19, 2019 -

Fletcher Jones Motorcars responded

Hi, Thanks for taking the time to post your 5 star review and mentioning Randy! It was our pleasure to serve you, and we look forward to your next scheduled visit. Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 15, 2019

Always a great experience Brought my car I. For service and Jean is always so helpful and efficient! Told him I was concerned about my mileage and he had a salesman call me and More

by jburse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henley Magee, James Sullivan, Jean Youkhaneh
Aug 16, 2019 -

Fletcher Jones Motorcars responded

Hello! We are pleased to hear about your recent service experience with Jean! Our entire team strives to ensure that you have all the right information when it comes to your Mercedes-Benz. Thank you so much for the 5 star review! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 15, 2019

Well taken care of Professional from dealers to service writers to repair. Always a 100 percent job well done.. Quality of work is above anyone else. 98% of the time yo More

by Bengal,123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Aug 19, 2019 -

Fletcher Jones Motorcars responded

Hi, Thanks for taking the time to post your 5 star review and mentioning Derby! It was our pleasure to serve you, and we look forward to your next scheduled visit. Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 15, 2019

Window replacement. Service Advisor Tony Irvani always offers great and timely customer service. He keeps customer apprised on the status of their cars and the price for More

by nrg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Aug 16, 2019 -

Fletcher Jones Motorcars responded

Hi! We appreciate you taking the time to post your 5 star review! Hearing how well your service visit went with Tony is truly appreciated! We know how important your time is, and we all work actively to make sure you're updated. Thanks again, and let us know if we may be of any further assistance in the future! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 11, 2019

Warranty I experienced an issue that took 4 times to repair the malfunction.I hope itt is solved.The dealership takes care of me.I get a rental car equal to mi More

by Fix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates, Katelyn Truong, Bill Hardy, Justin Ringel, Bradley Cooper, Esther Oh, Joanna Companioni
Aug 13, 2019 -

Fletcher Jones Motorcars responded

Thank you for taking the time to post your review. Please let us know if we can be of any further assistance in the future. Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 08, 2019

Mick was awesome!!! Mick made me real comfortable about the whole situation. I truly felt like he cared about my experience and that he did everything provable fix my iss More

by jmoreno85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick
Aug 14, 2019 -

Fletcher Jones Motorcars responded

We are delighted to hear how well Mick took care of you and your Mercedes-Benz! Thanks for posting your 5 star review! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 03, 2019

If you’re not first, your not Fletcher I love working with everyone at Fletcher Jones, they make you feel like you’re part of the family and each department caters to their customers, passi More

by Jonah48!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Aug 03, 2019 -

Fletcher Jones Motorcars responded

Hi Jonah! Thank you for taking the time to share your experiences with Fletcher Jones and for the 5 star rating! We appreciate your feedback and love that each department serves you well and that you feel like part of the family! We are grateful for your continued loyalty and look forward to serving you for many years to come! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

August 03, 2019

Fast, efficient, professional service The service on my vehicle was done in the time they said it would take. It is always a pleasure to go to Fletcher Jones. More

by RunninRed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Orr
Aug 14, 2019 -

Fletcher Jones Motorcars responded

We thank you for posting your 5 star review. Your time is of the upmost importance to us, and earning you time back however possible is what we strive for. Looking forward to your next scheduled service visit! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 02, 2019

Randy Lemus - THE BEST Excellent service as always provided by Randy Lemus.. Randy makes sure that servicing my car is actually a pleasant experience. He is always professi More

by MarilynMBZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Aug 14, 2019 -

Fletcher Jones Motorcars responded

Hello Marilyn, We appreciate you posting such a lovely review about Randy! We all know the time and effort it takes to come in for service, and we are so pleased to hear how seamless Randy makes it! Thanks again, and please let us know if we can be of any further assistance in the future. Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

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