Fletcher Jones Motorcars - Service Center

Service time Although my car indicated I was due for service, Fletcher Jones followed with a card reminder and a phone call. At the dealership it was an easy che Although my car indicated I was due for service, Fletcher Jones followed with a card reminder and a phone call. At the dealership it was an easy check in, details explained, and then a comfortable lounge wait. (Was given a choice of loaner car). Was kept up to date on progress on car service. At the end I walked out to a clean shiny car! More

The after-purchase support is marvelous After buying my new A200 through James Sullivan, I have been given support numerous times by Justin Azzarito. He has shown me several times how to cha After buying my new A200 through James Sullivan, I have been given support numerous times by Justin Azzarito. He has shown me several times how to change settings on my dashboard, and recently he helped me arrange service under my insurance policy, which covers everything (for a good period of time). This is my third car purchased through FJMB. This is the best experience of all, thanks to Justin. Liz Newman More

Excellent service! Laura Orr in the service center, you rock! Great customer service! Thank you for all you do! There’s no place better then Fletcher Jones in Newport B Laura Orr in the service center, you rock! Great customer service! Thank you for all you do! There’s no place better then Fletcher Jones in Newport Beach. Laurie Zanzi More

Exceptional My service visit at Fletcher Jones was simply exceptional. Mike Asher was quick to check-in, provide diagnostic of issue with vehicle and provided a s My service visit at Fletcher Jones was simply exceptional. Mike Asher was quick to check-in, provide diagnostic of issue with vehicle and provided a solution. More

Great service experience John "Derby" is awesome to work with. Great attention to detail. I was updated via txt message a couple times a day. I never take my car anywhere else John "Derby" is awesome to work with. Great attention to detail. I was updated via txt message a couple times a day. I never take my car anywhere else but to Fletcher Jones of Newport Beach. More

Great Total Experience Business as usual, I have been a loyal customer to Fletcher Jones Mercedes for over 10 years because. they provide a full service experience with gre Business as usual, I have been a loyal customer to Fletcher Jones Mercedes for over 10 years because. they provide a full service experience with great customer service throughout the ownership process. Peter Dillon does an excellent job of keeping our families fleet Fletcher vehicles in check and running great! More

Missing part (air duct) from earlier service at Fletcher Randy took care of my air duct replacement immediately and was able to take the car home same day (a couple of hours). I trust fletcher 100% with all Randy took care of my air duct replacement immediately and was able to take the car home same day (a couple of hours). I trust fletcher 100% with all my car needs. More

Derby is awesome!! ! I go to Flecher Jones to get my car serviced because of him. He is an outstanding representative of your organization. You are lucky to have him. ! I go to Flecher Jones to get my car serviced because of him. He is an outstanding representative of your organization. You are lucky to have him. More

Tire pressure problems I had bought new tires from outside source and they failed to install valves and tire pressure connections corrctly resulting in a flat tire. Fletche I had bought new tires from outside source and they failed to install valves and tire pressure connections corrctly resulting in a flat tire. Fletcher Jones fixed everything. More

Excellent Customer Service My family has frequented this dealership for more than 2 decades. The service gets better and better. The management listens when there is an issue My family has frequented this dealership for more than 2 decades. The service gets better and better. The management listens when there is an issue and be assured the problem, concern or issues will be resolved. FJM is one of my favorite dealership. More