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Fletcher Jones Motorcars - Service Center

Newport Beach, CA

4.8
869 Reviews
Call Service Center (949) 718-3000

869 Reviews of Fletcher Jones Motorcars - Service Center

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January 30, 2023

Fletcher Jones is…. Just First Class all the way!! I have purchased cars here for over 33 years ans would never dream of going elsewhere for my MB’s. More

by Kcarolem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Report | Print
Jan 31, 2023 -

Fletcher Jones Motorcars responded

Hi Kcarolem! Thank you for your very kind words and 5 star rating! Our team was thrilled to read that you have been a loyal guest for over 33 years and that we still are providing you with first class service! We are incredibly grateful for your loyalty! Congratulations on your newest Mercedes Benz! Enjoy! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com

January 22, 2023

Steven Kim and the rest of staff are excellent here. They provide top notch service. -Razia Khan More

by razia Khan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven KIm
Report | Print
Jan 23, 2023 -

Fletcher Jones Motorcars responded

Hi razia , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

January 16, 2023

Leslie is without a doubt the Best Service Adviser we have ever worked with at any Dealership. My wife and I have owned Audi, BMW, and Mercedes. She is the best....! The Service Leslie and Fletcher More

by Bill Thornley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson
Report | Print
Jan 17, 2023 -

Fletcher Jones Motorcars responded

Hi Bill , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

December 31, 2022

Great and excellent adviser. Very knowledgeable and very helpful. He always gives extra times to explain regarding any issues. Very great work and great customer service. Thank y More

by assadybobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Report | Print
Jan 02, 2023 -

Fletcher Jones Motorcars responded

Hello assadybobby, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

December 28, 2022

I drive 50 mins to get service advise from Stephanie Hurstrom. She is honest and always explains everything for me. Never over sales or adds things. I would follow her anywhere . I have bought 10 veh More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Banner, Stephanie Hurstrom
Report | Print
Jan 02, 2023 -

Fletcher Jones Motorcars responded

Hi John , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcar

November 19, 2022

Rob Draper and Aaron Graves treat me like FJ Family. They cannot be beat👍👍 i'm 76 and really appreciate feeling confident about my GLE since 2001. More

by cheripene6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Graves, Rob Draper
Report | Print
Jan 02, 2023 -

Fletcher Jones Motorcars responded

Hi cheripene6 , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

November 17, 2022

Dealership is the best, due to their staff, efficient process and state of the art equipment. Service rep Mike Asher went above and beyond to help me solve an issue with my MB. His professional, efficie More

by Mes2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asher
Report | Print
Jan 02, 2023 -

Fletcher Jones Motorcars responded

Hi Mes2 , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

November 06, 2022

Cannot beat the experience of having your car maintenance done with Randy at FJ in Newport Beach More

by Boykie737
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Report | Print
Nov 28, 2022 -

Fletcher Jones Motorcars responded

Hi Boykie737, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience with Randy. We look forward to seeing you at your next scheduled visit. Kind Regards, Justin Ringel Guest Relations Manager

November 04, 2022

Chad made sure that I understood what process of what is going on with my car. The entire car service took great care and service of my car. Everyone there as always are very helpful & kind to me. More

by gemcallister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Holsinger
Report | Print
Nov 28, 2022 -

Fletcher Jones Motorcars responded

Hello gemcallister, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future. Best, Justin Ringel Guest Relations Manager

October 31, 2022

Always wonderfull experience every single time I brought my car there. Mr.Toni Irvany always give his professional service to explains regarding my car that need to be fix. Very excellent services from him More

by Frida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Report | Print
Nov 02, 2022 -

Fletcher Jones Motorcars responded

Hello Frida, All of us at Fletcher Jones Motorcars are so thrilled to have the opportunity to serve you! Our team was pleased to read that you found our dealership to be the most friendly & provided excellent service. We are truly grateful to have earned your business and genuine recommendations for Toni Irvany It is our greatest hope to work with you for many years to come. Kind wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

Nov 03, 2022 -

Frida responded

It is very true when your advertising said Fletcher Jones is The Best Mercedes-Benz dealership in nation. I totally agree with all that sentences. Even though I had to drive almost 60 miles every time when my car need some services require but it's worth it. I always have peace of mind that Mr.Toni Irvany will take care of me and the services team will get the job done perfectly. 2 thumbs 👍 up for Tony and all team members. For sure my next Mercedes Benz, I will buy from Fletcher Jones again.

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