Fletcher Jones Motorcars - Service Center

Engine probably bless with my 2023.GL The engine on my 2013.MB had Major of issues. That surprised and disappointed me. We don't run our cars hard and the 2013 only has 48,000 miles on The engine on my 2013.MB had Major of issues. That surprised and disappointed me. We don't run our cars hard and the 2013 only has 48,000 miles on it. Thank God for the extended warranty I purchased. You fix the car in a bit under a week and , fIngres crossed, so far so good. Your service staff was attentive and clear about what was wrong with the car. No one could tell me exactly why the cylinder head went bad so let's hope it doesn't happen again. Rob did a fine job as my service coordinator. More

I am always confident any Fletcher-Jones service I request will be done with expertise and efficiently. It is a good feeling to know service will be TOP notch. Thank you. request will be done with expertise and efficiently. It is a good feeling to know service will be TOP notch. Thank you. More

Ask for Mike Asher as your Service Advisor A most pleasant surprise! I had to take my new Mercedes, which I purchased at Fletcher Jones Motorcars in November, in for service. I had a few ques A most pleasant surprise! I had to take my new Mercedes, which I purchased at Fletcher Jones Motorcars in November, in for service. I had a few questions and issues. I pulled up at 10:00am on Thursday. There had to be at least 15 cars waiting in four separate lines. I have never witnessed such efficiency and magnificent service! I was there less than one minute when a gentleman walked up to my car and asked if I had been helped. I gave him the name of my service advisor, Mike Asher. He immediately put a card with Mike Asher's name on my windshield. At least three more times a gentleman walked up and asked if I was being helped. Not more than four or five minutes later, Mike Asher walked up to me with a huge smile on his face and asked how he could help me. I pulled out my phone with several questions. I knew some questions were just because the car is new to me and I just didn't know how to make the changes in driving options. Mike was so polite. He got into the car with me right there in the service line and showed me how to make the changes. Never did he act condescending. As a matter of fact, just the opposite. He listened to what my concerns were. He then offered a loaner car while service took care of replacing my driver's side fold in mirror, which wasn't folding in. He took me into his office where never once did he make me feel rushed. As a matter of fact, Mike Asher, had the ability to make me feel as though I was his ONLY customer. He explained everything thoroughly. He called when my car was ready. When I arrived to pick up my car, Mike Asher, asked me if I had any other concerns before I picked up my car to drive home. I would recommend Mike Asher as a service advisor for any Mercedes Benz service needed. Thank you, Mike Asher! I'll be back for all my service! More

Pickup of a ring dropped in a hole of the backseat Overall, the service was excellent. The service was quick and friendly. The price was reasonable. The work was completed in a timely manner. I cou Overall, the service was excellent. The service was quick and friendly. The price was reasonable. The work was completed in a timely manner. I could not expect more. More

Stephanie handled everything perfectly. This was the first service on our treasured Maybach. Thank you Stephanie for all you always do for us. We appreciate you! first service on our treasured Maybach. Thank you Stephanie for all you always do for us. We appreciate you! More

Excellent repairs to SLK 250 Our SLK 250 suffered from rodent damage under the hood. I called for an appointment and brought the vehicle in. I promptly received a quote. The only Our SLK 250 suffered from rodent damage under the hood. I called for an appointment and brought the vehicle in. I promptly received a quote. The only delay was from the insurance company, however the service adviser Ray Schroeder was able to help us resolve the insurance co. problems. Once I was able to authorize the repairs, everything was rapidly completed and the under hood looked like new again. More

All that they said they would be. Excellent service, 5-Star .. The nicest place to go to for Mercedes Benz Service. I highly recommend it. .. The nicest place to go to for Mercedes Benz Service. I highly recommend it. More

good service representative good dealership and helpful service manager convenient drop off at the airport which encourages us to buy another Mercedes when we trade in this vehic good dealership and helpful service manager convenient drop off at the airport which encourages us to buy another Mercedes when we trade in this vehicle More

"S" Class Service Good experience, great service and friendly staff. No hassle with loaner car and easy return process. Keep up the good work of informing customer whil Good experience, great service and friendly staff. No hassle with loaner car and easy return process. Keep up the good work of informing customer while car is under repair and delivering clean car. More