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Fletcher Jones Motorcars - Service Center

Newport Beach, CA

4.8
869 Reviews

869 Reviews of Fletcher Jones Motorcars - Service Center

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April 26, 2020

Service scheduling was good, The receptor was friendly Service scheduling was good, The receptor was friendly and good. The precess of Getting the loaner car was seamless process, Overall I’m More

by Vad
Recommend Dealer
Yes
Employees Worked With
AJ Gennock
Apr 27, 2020 -

Fletcher Jones Motorcars responded

Hi Vad, We greatly appreciate your 5 star review! Hearing about your happiness brought smiles to all of our faces! We value your time while servicing your Mercedes-Benz, and keeping you on schedule is our top priority. Thanks again, and cheers to many happy miles ahead! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

April 25, 2020

Ive been bringing my cars here for servicing for roughly 13 years. And for the first time I can pleasantly say that the customer service was above par at the rental car department. For the first time I felt More

by Enrique
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Apr 27, 2020 -

Fletcher Jones Motorcars responded

Hello Enrique, Thank you for taking the time to share your recent service experience with us. Your feedback is appreciated, as we all strive to build a better process when it comes to loaner car contracts. Thanks again, and we look forward to serving you again in the future! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

April 19, 2020

Nice job done by mechanics and service members, and it was done in a timely manner, it was nice and quick. Appreciate all the work More

by Zia hashemi
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Apr 20, 2020 -

Fletcher Jones Motorcars responded

Hi Zia, The team at Fletcher Jones Motorcars is pleased to read the kind sediments about our service team! We take great pride in serving our guests well and are grateful to have earned your business. Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager JRingel@fjmercedes.com

April 11, 2020

Excellent quick efficient service. My car was picked up and dropped off. No hassle. Definitely the best dealer in the area. Will recommend to all potential customers More

by kishanbp
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
Apr 13, 2020 -

Fletcher Jones Motorcars responded

Hi Kishan, Thank you for this amazing 5 star review and sharing your recommendation! We look forward to serving you again! All the best, Justin Ringel & Your Friends and Family at Fletcher Jones Motorcars Guest Relations Manager

April 05, 2020

Exceptional and Consistent Service! The service upon arrival was quick, courteous and personalized. It completely addressed the purpose of my visit. The follow up call after the servic More

by tonylopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion, Chad Holsinger
Apr 06, 2020 -

Fletcher Jones Motorcars responded

Hi Tony, Thank you for taking the time to share your 5 star rating and amazing review! Our team of dedicated professionals strive to provide each guest with a one of a kind experience. We are so pleased to know of the consistently exceptional service you have been provided over the years! We are truly grateful for your business and 20 years of loyalty! Take care, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager JRingel@fjmercedes.com

April 02, 2020

Pedro and Mike were extremely understanding and worked with us for a wonderful outcome. I would recommend them to anyone who wants a professional experience. More

by M
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt, Pedro Barth
Apr 02, 2020 -

Fletcher Jones Motorcars responded

Hello, Thanks for posting your 5 star review! Your future recommendations are greatly appreciated! Hearing about Pedro and Mike's efforts to take care of you means so much to our team. Thanks again! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

April 01, 2020

They are attentive, educated, and o m felling very satisfied for they service , after the service they always give a call , all Suport after the service More

by paulsk8
Recommend Dealer
Yes
Employees Worked With
Randy Lemus, Pedro Barth, Rodrigo Lavin
Apr 02, 2020 -

Fletcher Jones Motorcars responded

Hello, Your wonderful comments brought smiles to all of our faces! Thank you so much for sharing this with us! It takes a team effort to deliver all of the services we provide, and we're thankful for your future business! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

Mar 08, 2022 -

paulsk8 responded

You guys rock 🙏🙌👏👏👏

March 23, 2020

An excellent exceptional service provided by Mr Tony Ervani. Thank you I am happy to bring my car to this dealership for service or other needs The dealership always clean And employees Are helpful More

by Hoss
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Mar 23, 2020 -

Fletcher Jones Motorcars responded

Hi Hoss, Thank you for sharing your 5 star service experience with Tony! Our team looks forward to welcoming you back at your next scheduled service interval. Best, Justin Ringel & Your Friends and Family at Fletcher Jones Motorcars Guest Relations Manager

March 20, 2020

service b the whole team at fletcher did a wonderful job, even with virus hanging over our heads, they have a good esprit du corps. hang in there you guys! More

by moonrider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
Mar 23, 2020 -

Fletcher Jones Motorcars responded

Hi, Thank you for this amazing 5 star review on your recent service experience with Stephanie! Our team truly appreciates your business and looks forward to serving you again. Best, Justin Ringel & Your Friends and Family at Fletcher Jones Motorcars Guest Relations Manager

March 15, 2020

Service great diagnostic technique for the SAM and for a model car that is 18 years old that is also difficult to get parts for. thanks! More

by lseidl1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Mar 17, 2020 -

Fletcher Jones Motorcars responded

Hello, Thank you for your 5 star review! We're glad to hear that you trust us with your 18 year old Mercedes-Benz! Please let us know if we can be of any further assistance. All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

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