Fletcher Jones Motorcars - Service Center

Service Department for our GLA car for the first A service. Tony is the reason we go to FJ in Newport, I used to go to Caliber-MBZ of Anaheim in the past. Tony is extremly professional and always has nice simle Tony is the reason we go to FJ in Newport, I used to go to Caliber-MBZ of Anaheim in the past. Tony is extremly professional and always has nice simle even with the mask. More

Fantastic Picking my car up at my house, servicing it, and delivering it back how was simply outstanding. That was so helpful. Have always been impressed with Picking my car up at my house, servicing it, and delivering it back how was simply outstanding. That was so helpful. Have always been impressed with this dealership. More

Thank you Ruben (service advisor) and Eric (GM) for the outstanding customer service. Ruben and Eric worked with me and clearly explained the problem and the solution and resolved it promptly. outstanding customer service. Ruben and Eric worked with me and clearly explained the problem and the solution and resolved it promptly. More

No reason to go anywhere else. It was very easy making appointment for the day and time of my choice. I received several reminders. The operator was pleasant and efficient. Obtain It was very easy making appointment for the day and time of my choice. I received several reminders. The operator was pleasant and efficient. Obtaining a loaner car was very quick. Very thorough and courteous service advisor,Miguel Velasquez. More

Leslie is very kind and pleasure to work with her. There were no delay or hesitation. I will definitely work with her again. Thanks Leslie! were no delay or hesitation. I will definitely work with her again. Thanks Leslie! More

Randy Lemus is the ‘best of the best’ in providing 5 Star Service! Randy sets the benchmark for responsiveness, attentiveness, timeliness, efficiency, professionalism, and competency! Service! Randy sets the benchmark for responsiveness, attentiveness, timeliness, efficiency, professionalism, and competency! More

Excellent attentiveness and performance in a timely fashion. Only problem was loaner had very little gas at time of pickup. Otherwise Enterprise encounter was fine fashion. Only problem was loaner had very little gas at time of pickup. Otherwise Enterprise encounter was fine More

Miguel was top notch. From the second the car arrived to minute it was complete. The communication was top notch. Well done Miguel. I'd drive the extra distance to come to F Jones. minute it was complete. The communication was top notch. Well done Miguel. I'd drive the extra distance to come to F Jones. More

3 Cheers for my service advisor, Miguel Velasquez. Miguel was the ultimate professional: friendly and efficient. He made the service experience an easy process especially by using "texting" to communi Miguel was the ultimate professional: friendly and efficient. He made the service experience an easy process especially by using "texting" to communicate. I'd definitely ask for him again! More

Service\ Superlative care provided to us by Dan Schmidt.. I do wish to express my appreciation for Dan’s service, but I also want to say that this survey is Superlative care provided to us by Dan Schmidt.. I do wish to express my appreciation for Dan’s service, but I also want to say that this survey is overly tedious. I initially stated what I wished to state,but the program requires complete adherence. I will decline the next survey. I’m 85 and do not have the patience. More