Fletcher Jones Motorcars - Service Center

This dealership has been very helpful and professional and I am very grateful to receive a great service especially by AJ who is my advisor. and I am very grateful to receive a great service especially by AJ who is my advisor. More

I had the gas tanks replace on my Mercedes as part of a recall at Fletcher Jones Newport. They replaced both gas tanks and both fuel pumps. One year later the fuel pump failed and I had to pay for a new on recall at Fletcher Jones Newport. They replaced both gas tanks and both fuel pumps. One year later the fuel pump failed and I had to pay for a new one. Now a couple of years later I can smell gas in the car (gas tanks are under rear seat). Fletcher Jones Newport told me they want $298 just to look at their own work (not to fix anything). VERY POOR service, they should stand behind their work, no way to treat people! More

Bob Evans is one of the main reasons I am a loyal service and sales customer of FJMB. Anytime I have a question or concern over the past 14 years as a customer, I can reach out to Bob for assistance and/or r and sales customer of FJMB. Anytime I have a question or concern over the past 14 years as a customer, I can reach out to Bob for assistance and/or resolution. He always makes me feel like a valued customer. More

My car 2019 GLC350E, completely dead on the road, called tow to FJones, I got there got the rental car out easy. Few days later car is done! Thank you so much for your great service! will definitely refer y tow to FJones, I got there got the rental car out easy. Few days later car is done! Thank you so much for your great service! will definitely refer you to friends and family More

He has a great customer service, he is very attentive and very professional he is the bests very professional he is the bests More

I have previously been to other Fletcher Jones Mercedes but if you want an efficient and honest advisor, someone who pays careful attention to detail, go to a Fletcher Jones Mercedes Newport and ask for Ka but if you want an efficient and honest advisor, someone who pays careful attention to detail, go to a Fletcher Jones Mercedes Newport and ask for Katelyn Truong. She will take care of you hassle-free, quick and easy unless of course you like a little chat, she's all ears! Best advisor and a class act. I refuse to go anywhere else, and she has been my advisor for nearly three years. I am very satisfied with the services provided to me. More