Fletcher Jones Motorcars - Service Center

Katelyn Trong is the best! True asset to your company! Goes above and beyond! I have always worked with Katelyn and she is very knowledgeable when it comes to explaining what needs or has to be done to Goes above and beyond! I have always worked with Katelyn and she is very knowledgeable when it comes to explaining what needs or has to be done to my car in such away it is essy for me More

Katelyn Truong was professional and courteous. She was very helpful with understanding my service needs and was very easy to communicate with should I need to. very helpful with understanding my service needs and was very easy to communicate with should I need to. More

As usual, AJ delivered! The service was A+. I trust what As usual, AJ delivered! The service was A+. I trust what he tells me my vehicle needs, and he follows through. Keep up the great work. Happy New Ye As usual, AJ delivered! The service was A+. I trust what he tells me my vehicle needs, and he follows through. Keep up the great work. Happy New Year. More

Always great services! Easy to schedule an appointment, excellent services from the second arriving the facility, with friendly and helpful customer service reps, the service adviser, rental car service re excellent services from the second arriving the facility, with friendly and helpful customer service reps, the service adviser, rental car service reps, and the car wash service department. Just always a great experience! More

Dealing with Leslie Lorenson and Bob Evans makes it feel like family. Very personable and just good people. Always going the extra mile to make it better like family. Very personable and just good people. Always going the extra mile to make it better More

Some difficulty getting through to service department most likely to volume after holiday. Thanks to Ashley, Uttams assistant who helped me initially to confirm my appointment for service. Pick up a most likely to volume after holiday. Thanks to Ashley, Uttams assistant who helped me initially to confirm my appointment for service. Pick up and delivery of my car was great feature. So much easier than having to come in person. When I sent a text to Peter Dillon regarding a question he responded back immediately. More

It's always easy to get your vehicle serviced at Fletcher Jones. They greet you, get your service coordinator right with you and when you pick up the vehicle they are ready to get you right back on the road. Jones. They greet you, get your service coordinator right with you and when you pick up the vehicle they are ready to get you right back on the road. More

I was surprised that the cost to replace my breaks and my service B were less expensive at Fletcher Jones than an individual shop. Tires were about $300 more, but it wasn't worth my time or the savings to g service B were less expensive at Fletcher Jones than an individual shop. Tires were about $300 more, but it wasn't worth my time or the savings to go elsewhere since convenience and time is very important. Getting the loaner was easy (and appreciated). Good communication with my service advisor. Grateful the costs were more reasonable because it really is so much easier taking my car to Fletcher Jones mainly because they give you a loaner and really make things easy. More

Katelyn Truong, is the best! She truly cares for her clients! She immediately took care of my needs and provided suggestions for future service to maximize my time spent at the dealer. clients! She immediately took care of my needs and provided suggestions for future service to maximize my time spent at the dealer. More

Very good experience, efficient and professional. Liked how they took the proper precautions during Covid. Would recommend this service department to anyone as well as those looking to purchase/lease a Mer how they took the proper precautions during Covid. Would recommend this service department to anyone as well as those looking to purchase/lease a Mercedes-Benz. More