Fletcher Jones Motorcars - Service Center

I can't speak highly enough about my service advisor, Joanna Companioni. Her level of service is truly exceptional. Joanna consistently keeps me well-informed about the status of my vehicle, creating an Joanna Companioni. Her level of service is truly exceptional. Joanna consistently keeps me well-informed about the status of my vehicle, creating an atmosphere that makes me feel genuinely welcome. What sets her apart is the extra mile she goes – Joanna personally delivered my paperwork to me in the waiting area. This kind of personalized attention is what sets Mercedes-Benz apart for me, making me a loyal customer. Joanna's dedication and professionalism are a testament to the outstanding experience I consistently enjoy, reaffirming my preference to only choose Mercedes-Benz for my automotive needs. More

My wife and I have been customers for over 25 years. Each experience has been pleasant and enjoyable. We would never purchase anywhere else. Each experience has been pleasant and enjoyable. We would never purchase anywhere else. More

I have been a customer for over 23 years at FJ and their service has always been great. I have had only 2 service advisors in hte past 23 years, Jon Derbyshire for the first 22 years and Leslie Lorenson for service has always been great. I have had only 2 service advisors in hte past 23 years, Jon Derbyshire for the first 22 years and Leslie Lorenson for the past year. Professional, courteous and responsive are the words I would use to describe them - thanks, appreciate it More

Excellent service. Everyone very friendly and eager to help. My service advisor was very helpful. Everyone very friendly and eager to help. My service advisor was very helpful. More

I have been with FJ Benz at Newport Beach since 2003! Excellent! Love them! Parker is the best Service Advisor: Professional - Prompt - Helpful! Ss Excellent! Love them! Parker is the best Service Advisor: Professional - Prompt - Helpful! Ss More

My Service Advisor Katelyn Truong is the best. After working 54 years for Boeing Corporation (previously McDonnell Douglas} with and for many very professional people I would have to rate Katelyn After working 54 years for Boeing Corporation (previously McDonnell Douglas} with and for many very professional people I would have to rate Katelyn with the best. Katelyn is very professional and treats you with utmost respect. There is not enough room for amount of stars to rate my experience with Katelyn and the people at Fletcher-Jones over 15 years. More

This dealership has BEYOND excellent customer service. In particular, Rob and Tatum - delivered unparalleled service - not just in terms of dealerships but they rival the best customer service in the worl In particular, Rob and Tatum - delivered unparalleled service - not just in terms of dealerships but they rival the best customer service in the world. Thank you for making every car experience so phenomenal. More

Excellent service and customer care! The repair was done properly and the provided a loaner while my car was there. The staff is nice and helpful. Highly recommended! The repair was done properly and the provided a loaner while my car was there. The staff is nice and helpful. Highly recommended! More

I like the service and personalized attention I get from Fletcher Jones Mercedes. Everyone is great and keeps you informed on the progress. I love the loan cars. Fletcher Jones Mercedes. Everyone is great and keeps you informed on the progress. I love the loan cars. More

I am so very pleased with the excellent service from Mercedes again. Gerald Corona gave me a speedy appointment, obtained a loaner, kept me updated and explained everything to me that I could understan Mercedes again. Gerald Corona gave me a speedy appointment, obtained a loaner, kept me updated and explained everything to me that I could understand. He was excellent to work with and again has exceeded my expectations. Thanks for his calls and follow up. More