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Fletcher Jones Motorcars - Service Center

Newport Beach, CA

4.8
869 Reviews

869 Reviews of Fletcher Jones Motorcars - Service Center

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September 22, 2021

I took a good 20 minutes to make appointment in this dealer, took off from work. When I went to this dealer a guy named MIKE ASHER did nothing but HARRASH ME, he had someone in my car test drive it with More

by FARTOGO17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
mike asher
September 21, 2021

Everyone is so helpful. They want to make sure your comfortable while waiting. They were accommodating to loan me a car because it was going to be a few days. More

by Dede
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven KIm
Sep 22, 2021 -

Fletcher Jones Motorcars responded

Hello there, Thank you for choosing Fletcher Jones Motorcars to attend to your maintenance needs. We are elated to know that Steven and the service team took great care of you and were able to accommodate a loaner while your vehicle remained in service. We look forward to serving you again at your next scheduled maintenance interval and are here for you should you have any questions. Best, Your Friends and Family at Fletcher Jones Motorcars

September 18, 2021

Randy Lemus - My Service Advisor always takes great care of me and my car. Ask for Randy, you won't be disappointed. More

by AndyP
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Sep 19, 2021 -

Fletcher Jones Motorcars responded

Hi Andy, Thank you for choosing Fletcher Jones Motorcars to attend to your service needs! Our team appreciates your business and is delighted to hear you continue to have great service working with Randy Lemus! We look forward to serving you again at your next scheduled service interval. Well wishes, Your Friends and Family at Fletcher Jones Motorcars

September 18, 2021

Great customer service! Truly the best or nothing dealership, clean efficient and happy employees who understand customer expectations! Fletcher Jones is the standard of professionalism! Sancarlos More

by Carmen9768
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven KIm
Sep 19, 2021 -

Fletcher Jones Motorcars responded

Hi Sancarlos, Thank you for allowing our team at Fletcher Jones Motorcars the opportunity to earn your business! We couldn't be more pleased to have such a genuine five star review! It is reviews like this the truly exemplifies our teams commitment in providing wonderful service experiences each and every day! All the best, Your Friends and Family at Fletcher Jones Motorcars

September 17, 2021

Good service. To the point on getting the car taken care of to get me back on the road. More

by MSusc21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kniazuk
Sep 19, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars to attend to your service needs! We look forward to serving you again at your next scheduled service interval. All the best, Your Friends and Family at Fletcher Jones Motorcars

September 12, 2021

FJ ALWAYS goes above and beyond for me. They are friendly and knowledgeable. The service I need done on my car was quick and Gerald walked me through the whole process bit by bit. More

by Erinlake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Sep 13, 2021 -

Fletcher Jones Motorcars responded

Hi Erin, Our team is flattered to know that your recent service experience was nothing short of excellent and we are truly flattered to know that the team provided you with a knowledgeable and friendly visit! Thank you for the opportunity to serve you! We look forward to assisting you with all of your Mercedes-Benz needs! Kindly, Your Friends and Family at Fletcher Jones Motorcars

September 12, 2021

Amazing service!! Thank you for continued excellence!!we are new Mercedes Benz owners and can’t think of anywhere else to go except Fletcher Jones!! More

by Andrew K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kniazuk
Sep 13, 2021 -

Fletcher Jones Motorcars responded

Hi Andrew. Thank you for choosing Fletcher Jones Motorcars to attend to your service needs! Our team appreciates your business and is delighted to hear you had an amazing experience working with Alex Kniazuk! We look forward to serving you again at your next scheduled service interval. Take care, Your Friends and Family at Fletcher Jones Motorcars

September 11, 2021

Miguel in Service was professional, courteous, and able to resolve all issues for me. He did an excellent job all around. And Bob Evans is the best representative of management and a treasured long time a More

by Parsekian Law Corporation
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Evans, Miguel Velasquez
Sep 27, 2021 -

Fletcher Jones Motorcars responded

Hi, We are so pleased to hear about your recent service visit with Miguel! Thank you for your 5 star review! Our goal is to provide the best experience possible. Your thoughtful recommendations for Bob Evans and our team mean the world to us and we look forward to welcoming you back! Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

September 09, 2021

Fletcher Jones always does a professional job when working on my vehicle! I love the professional service and enjoy my time at the dealership! Thanks 🙏🏽 More

by Ready2workk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Gennock
Sep 27, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about our service team show our dedication in providing world-class Mercedes-Benz Service experiences, and the importance of keeping you updated and on schedule. Looking forward to your next scheduled service visit with us! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

September 05, 2021

The advisor, Steven Kim, and his team, was very thorough and professional in every way. They were quick to meet me on time and their service to me and taking care of my issues with the Mercedes was outstand More

by lkent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven KIm
Sep 06, 2021 -

Fletcher Jones Motorcars responded

Hello, Our team at Fletcher Jones Motorcars are truly flattered to read your generous 5 star review regarding your recent service visit with Steven Kim! We are honored to have your ongoing patronage at our dealership and are excited to share your amazing feedback with him! Please don't hesitate to reach out to us should you have any questions or Mercedes-Benz needs and thank you for your recommendations! Kind regards, Your Friends and Family at Fletcher Jones Motorcars

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