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Fletcher Jones Motorcars - Service Center
Newport Beach, CA
869 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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869 Reviews of Fletcher Jones Motorcars - Service Center
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September 22, 2021
I took a good 20 minutes to make appointment in this dealer, took off from work. When I went to this dealer a guy named MIKE ASHER did nothing but HARRASH ME, he had someone in my car test drive it with dealer, took off from work. When I went to this dealer a guy named MIKE ASHER did nothing but HARRASH ME, he had someone in my car test drive it without my permission, did not take the car for service at all, when I asked for the car wash YELEED AT ME saying that is only for people who purchase the car there? I purchased 10000 dollars warranty and I was told that I could go to the Mercedes Benz dealer anywhere in US. I called the EXUCTIVE ASSISTANT, She was nice and tried to help, however I was told that I needed to go there for a TEST DRIVE REALLY? This is how they fix the cars for all the customers? DISGUSTING ...NEVER GOING TO THIS DEALER AGAIN. More
by FARTOGO17
Employees Worked With
mike asher
September 21, 2021
Everyone is so helpful. They want to make sure your comfortable while waiting. They were accommodating to loan me a car because it was going to be a few days. comfortable while waiting. They were accommodating to loan me a car because it was going to be a few days. More
by Dede
Employees Worked With
Steven KIm
September 18, 2021
Great customer service! Truly the best or nothing dealership, clean efficient and happy employees who understand customer expectations! Fletcher Jones is the standard of professionalism! Sancarlos dealership, clean efficient and happy employees who understand customer expectations! Fletcher Jones is the standard of professionalism! Sancarlos Martinez More
by Carmen9768
Employees Worked With
Steven KIm
September 12, 2021
FJ ALWAYS goes above and beyond for me. They are friendly and knowledgeable. The service I need done on my car was quick and Gerald walked me through the whole process bit by bit. and knowledgeable. The service I need done on my car was quick and Gerald walked me through the whole process bit by bit. More
by Erinlake
Employees Worked With
Gerald Corona
September 12, 2021
Amazing service!! Thank you for continued excellence!!we are new Mercedes Benz owners and can’t think of anywhere else to go except Fletcher Jones!! are new Mercedes Benz owners and can’t think of anywhere else to go except Fletcher Jones!! More
by Andrew K.
Employees Worked With
Alex Kniazuk
September 11, 2021
Miguel in Service was professional, courteous, and able to resolve all issues for me. He did an excellent job all around. And Bob Evans is the best representative of management and a treasured long time a to resolve all issues for me. He did an excellent job all around. And Bob Evans is the best representative of management and a treasured long time asset to the dealership. More
by Parsekian Law Corporation
Employees Worked With
Bob Evans, Miguel Velasquez
September 09, 2021
Fletcher Jones always does a professional job when working on my vehicle! I love the professional service and enjoy my time at the dealership! Thanks 🙏🏽 working on my vehicle! I love the professional service and enjoy my time at the dealership! Thanks 🙏🏽 More
by Ready2workk
Employees Worked With
AJ Gennock
September 05, 2021
The advisor, Steven Kim, and his team, was very thorough and professional in every way. They were quick to meet me on time and their service to me and taking care of my issues with the Mercedes was outstand and professional in every way. They were quick to meet me on time and their service to me and taking care of my issues with the Mercedes was outstanding. I will highly mention and recommend the experience I had to others. More
by lkent
Employees Worked With
Steven KIm
