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Fletcher Jones Motorcars - Service Center

Newport Beach, CA

4.8
869 Reviews
Call Service Center (949) 718-3000

869 Reviews of Fletcher Jones Motorcars - Service Center

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October 19, 2021

Steve Bates has provided exceptional service over all the years he maintained our Car in top conditions with appropriate service recommendations. We wish him the best in his new position. More

by rolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates
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Oct 20, 2021 -

Fletcher Jones Motorcars responded

Hi rolf , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 17, 2021

Our service tech Toni Arvani is very efficient and pleasant, he makes the drop off and pick up smooth, thank you Toni! 😊 More

by drtgonzales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Carvale, Tony Irvani
Report | Print
Oct 20, 2021 -

Fletcher Jones Motorcars responded

Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 15, 2021

Randy Lemus provided exceptional service as always! His attentiveness is always appreciated. The service video walk around of my vehicle was a great touch. More

by cgracey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gulo, Paul Gulo, Randy Lemus, Chris Gulo
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October 14, 2021

The person who came to help was on time, professional and very helpfulI. I was happy with his help More

by sholeh_t
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Livadas
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October 13, 2021

Ruben Soltero in Service was a huge comfort in assisting my cars electrical issues with the alternate battery. More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Soltero
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October 12, 2021

The customer service was exceptional, to the point professional and thorough, from arriving to departing all facets were top notch More

by barry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven KIm
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October 11, 2021

Great service! Leslie was very professional and the rest of the team super nice also. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson
Report | Print
Oct 11, 2021 -

Bob responded

I authorize my review.

October 07, 2021

Tony is the best. He really cares about my cars. Always great service and customer care More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Report | Print
October 04, 2021

All issues addressed and explained. Liked the video on the inspection done. Car was cleaned upon departure. More

by 50wilk
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Report | Print
September 23, 2021

Leslie in the service department was awesome as always! Service and loaner were flawless. I More

by danjohnson06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson
Report | Print
Sep 24, 2021 -

Fletcher Jones Motorcars responded

Hello Danjohnson06, It's really rewarding hearing that Leslie was able to assist and provide you with amazing service throughout your your visit with us. Guest satisfaction is our highest priority and we are thankful for your feedback. Providing a loaner vehicle is one of the many perks we offer to our guests. Our team of experts are looking forward to seeing you again at your next scheduled interval. Take Care, Alicia Buccola Guest Experience Manager

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