Fletcher Jones Motorcars - Service Center

Love this dealership. They are very helpful and make sure you are taken care of They are very helpful and make sure you are taken care of More

I've been buying Mercedes from Fletcher Jones since 1997 and the reason I keep coming back is because of their people like Service Professional, Silvio Castro. You can buy a car anywhere, but if you buy and and the reason I keep coming back is because of their people like Service Professional, Silvio Castro. You can buy a car anywhere, but if you buy and not lease, you know that it's who takes care of it through the years that matters most. Thank you, Silvio! More

The Service Advisor, Silvio Castro is fantastic. So personable, knowledgeable, and trustworthy. I know that my cars will be given the best service possible. I can buy a car anywhere, but I only trus So personable, knowledgeable, and trustworthy. I know that my cars will be given the best service possible. I can buy a car anywhere, but I only trust Silvio to maintain it. Thank you! More

I get treated like a special customer. My car is now runninng perfect. Professional from start to end. My car is now runninng perfect. Professional from start to end. More

Top not service and experience. My service advisor Ronald Broussard was top notch just like his organization. Thanks again for the experience Ronald. Jermaine Harris My service advisor Ronald Broussard was top notch just like his organization. Thanks again for the experience Ronald. Jermaine Harris More

Excellent experience! Will be back. Juan was 5 stars and had the van back quickly Will be back. Juan was 5 stars and had the van back quickly More

Ruben Soltero, my service advisor. I appreciated everything he does when I brought my car in for service. He went above and beyond to help out everything he could possible to make his I appreciated everything he does when I brought my car in for service. He went above and beyond to help out everything he could possible to make his client happy! I was pleased!!! Overall Exceptional Service!!! Thank you so much!!! More

I have no complaints about the dealership, its the car itself and the design of the back up camera. It will go in and out as it is looking for a place to park or something.. the sensor is way off and it itself and the design of the back up camera. It will go in and out as it is looking for a place to park or something.. the sensor is way off and it makes a loud noise, it is annoying as you are driving in drive mode, the camera is still searching for something, MB states that is the way they designed it to do.... its a back up camera, it should not be in use as you drive forward. Shame on you MB for not addressing the annoyance. I had the car in for service already, however it did not fix the issue. More

Dealer customer care went down a lot in creepy way! When you were buying an expensive car ther offered you free car wash, and loaner in your same class and Airport parking facility! Well all name are s When you were buying an expensive car ther offered you free car wash, and loaner in your same class and Airport parking facility! Well all name are still there But quality of service gone ! If you need service their loaner is very limited! They ask you to take Uber up to $20 round trip !!the cheapest fare and supposedly you walk or sit home for rest of repair time? Air port time got limited! Car wash by long waits appointment! Really? If you got too busy can’t have loaner, car wash and Airport limitation is because we bought and you sold more and more $$$$$ for dealership. Staff got rude too. Down the hill 👎 More

As always, it is nice to see Joanna whenever I have a scheduled maintenance visit and I enjoy our short conversation every time. However, I must add that I not only benefit from her immense technical kno scheduled maintenance visit and I enjoy our short conversation every time. However, I must add that I not only benefit from her immense technical knowledge but also appreciate greatly her kind personality, care, attention to details, and professionalism. You have very valuable employee in Joanna, she represents Fletcher Jones Motorcars Newport Beach as the best ambassador any establishment wishes to have. My congratulations to Ms. Companioni for providing “Service Excellence” and also to Fletcher Jones for selecting team members so wisely. More