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Fletcher Jones Motorcars of Fremont - Service Center

Fremont, CA

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139 Reviews

139 Reviews of Fletcher Jones Motorcars of Fremont - Service Center

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November 17, 2021

Beware!! Service department told me I needed a new starter which was $1600 come to find out my car needed the second battery that they were unaware of. My complaint is filed with Bureau of Automotive More

by Stacy star
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Dave Biasatti
Report | Print
November 06, 2021

Great service. Everything was easy to use. Great communication. I like Payam how he handled. More

by tkimva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Payam
Report | Print
Nov 07, 2021 -

Fletcher Jones Motorcars of Fremont responded

Hello! Thank you for allowing our team at Fletcher Jones Motorcars of Fremont the opportunity to earn your business! We couldn't be more pleased to hear about your experience with Payam and the efficient and communicative service he provided. We look forward to assisting you with all of your Mercedes-Benz needs! Take care, Your friends and family at Fletcher Jones Motorcars of Fremont

October 30, 2021

Great service and l want to say that Payam is the best advisor ever. Thank you!!! More

by Kim
Recommend Dealer
Yes
Employees Worked With
Payam
Report | Print
Oct 31, 2021 -

Fletcher Jones Motorcars of Fremont responded

Hi Kim! Thank you for taking the time to come in and meet with Payam! We look forward to servicing you next time! Best, Fletcher Jones Motorcars of Fremont

October 16, 2021

Very good service and extremely professional staff, I am going to take all my Mercedes’ to the dealership More

by Ajay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Biasatti
Report | Print
Oct 16, 2021 -

Fletcher Jones Motorcars of Fremont responded

Hello Ajay, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Fletcher Jones Motorcars of Fremont

October 14, 2021

Went in for an annual car service, People were nice and pleasant. Only issue was I had to wait more than half an hour outside in a very cold n windy day just for them to bring my car out. No service peop More

by jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Quinn
Report | Print
Oct 15, 2021 -

Fletcher Jones Motorcars of Fremont responded

Hello Jack, Our team at Fletcher Jones Motorcars of Fremont appreciates your business and truly understands your concerns involving your recent service visits with us. Your time and schedule are very important to us and sincerely apologize for the extended wait time you experienced. I was unable to find a customer profile with the information left on Dealerrater and hope to have the opportunity to connect with you. Please contact me directly if I may be of further assistance. Your satisfaction is important to me. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager Kim.camargo@fletcherjones.com

October 05, 2021

Awesome service center. My advisor, Sean Rivera is a pleasure to work with. Perfect 10! More

by phil.wowak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Rivera
Report | Print
Oct 05, 2021 -

Fletcher Jones Motorcars of Fremont responded

Hello Phil.wowak, It's really rewarding hearing that Sean River assisted with getting your vehicle in tip-top shape and returned to you all within a timely fashion! Guest satisfaction is our highest priority and we are thankful for your kind feedback. We'll be sure to relay over the kind words expressed on your behalf. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us! All the Best, Your Friends and Family at Fletcher Jones Motorcars of Fremont

October 02, 2021

Great service. Made sure to check exterior of car all over with me before and upon return. Very professional, courteous valet and service staff. Always love having my car returned to me freshly vacuumed More

by Jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Biasatti
Report | Print
Oct 02, 2021 -

Fletcher Jones Motorcars of Fremont responded

Hi Jean, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Providing a courtesy car wash is one of the many perks we offer to our guests. Our team is looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Fletcher Jones Motorcars of Fremont

September 30, 2021

Everything went smoothly from beginning of making appointment to the end picking up the car More

by Johnlin114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Costas
Report | Print
Oct 01, 2021 -

Fletcher Jones Motorcars of Fremont responded

Hi Johnlin114, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team is looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Fletcher Jones Motorcars of Fremont

September 15, 2021

Joe Defreitas was great. I appreciate his help. I have been going to him since 2015. More

by locchau
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Defreitas
Report | Print
Sep 16, 2021 -

Fletcher Jones Motorcars of Fremont responded

Hello, We are honored to know that Fletcher Jones Motorcars of Fremont is your dealer of choice when it comes to the maintenance of your vehicle. We are ecstatic to know that Joe has been your advisor since 2015 as he is one of the best of the best in the business! We look forward to serving you again at your next scheduled maintenance interval and thank you for your loyalty! Warmest regards, Your Friends and Family at Fletcher Jones Motorcars of Fremont

August 12, 2021

Service is always top-notch. Ron Reyes is the best! Everyone I come in contact with is always friendly and are always able to accommodate my schedule. More

by kerevelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy, Ron Reyes
Report | Print
Aug 13, 2021 -

Fletcher Jones Motorcars of Fremont responded

Hi Kerevelo, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Fletcher Jones Motorcars of Fremont

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