Fletcher Jones Motorcars of Fremont

Buying a car is always a roller coaster experience when doing it through a dealer. Each dealer has their own way to work the customer. And every sales person can affect your experience. Some try to be your doing it through a dealer. Each dealer has their own way to work the customer. And every sales person can affect your experience. Some try to be your new best friend, some try the hard sell right away, some are indifferent, etc. Fetcher Jones is all about moving quantity. This is not a bad thing you just need to know that before you go as FJ (or any dealer, really) is not there to do much else but get you into a car. Joe helped me when I got to the dealership. He was helpful and not pushy and more than willing to let me look at the cars I was interested in. I spent a couple of hours test driving the cars I was considering and Joe was great about answering my questions. FJ had a pretty good inventory on hand and the car I wanted was available in several options so I decided to try and make a deal. I wasn't sure if I wanted to lease or purchase the car and Joe explained both options and what they could offer. I had some additional questions Joe wasn't sure he could answer so at this point Joe brought in his manager, Mike to help. Mike was very friendly and there was no question he was there to close the deal. Mike and Joe took a lot of time to put numbers together. It was pretty intense for all involved but I'm interested in getting a deal I can live with. And we were able to make that deal. I'll give FJ a chance at my future business and can recommend them for their dedication to getting a deal done and their selection. Joe was very good to work with and Mike also on his end. Give FJ a shot at your business. More

Navnit Singh, my sales associate was great to work with. Much of our communications were e-mail and each one was responded to in a timely manner and the answers meet my expectations of timely responses and Much of our communications were e-mail and each one was responded to in a timely manner and the answers meet my expectations of timely responses and to the point of my question. Tina picked me up at the airport and she is super pleasant, a great representative of the dealership in the 15 to 20 minute drive from the airport to the dealership. I trust the people I dealt with and feel I got a fair deal on the car and that my business was of value to them. Even though I live in Seattle and took the car there immediately, they won't get my service work, yet they treated me like I'd be there regularly in the future. I'd buy another car from them in the future if needed. More

Charlotte is amazing - she made things happen and very focused on customer service. I have been to many dealership but never met anyone even close to Charlotte. She's definitely an asset to Fletcher Jones focused on customer service. I have been to many dealership but never met anyone even close to Charlotte. She's definitely an asset to Fletcher Jones and she has earned by business for many years to come!! More

I just lease a C250 from Fletcher Jones and very satisfied with the price and service. They even delivered the car to my house. Their selection of the cars in stock also is great. I got the exact mo satisfied with the price and service. They even delivered the car to my house. Their selection of the cars in stock also is great. I got the exact model, color and options that I wanted. More

From the moment we walked onto the lot, Jun, our salesman, was attentive, pleasant, and knowledgable... by the time we left the lot with our new Mercedes we felt we had known Jun for years... we fel salesman, was attentive, pleasant, and knowledgable... by the time we left the lot with our new Mercedes we felt we had known Jun for years... we felt he negotiated the best possible price for us and was so quick and efficient in obtaining the best possible financing. The general manager was also warm and made us feel super comfortable. We had gone to several dealerships looking for our perfect car and this dealership was by far the best overall. If you are buying a Mercedes, make sure you go in and ask for Jun -- car buying was never so painless!! Ha ha... On a side note, the closer, Raj, was not so warm and fuzzy -- but not so bad that we would still not give this dealership 10 stars out of 10. More

We purchased our first luxury car at Fletcher Jones in Fremont. Marvin and Nav made our first car buying experience a very smooth and enjoyable one. They both were very honest and did their level best for Fremont. Marvin and Nav made our first car buying experience a very smooth and enjoyable one. They both were very honest and did their level best for us to get a great price. They answered all our questions, explained all options and made us very comfortable. They never forced us at any time. We came to know them through Internet mbusa.com and there was no surprises when we came in person to meet them. All options and prices were well explained over the email and phone much before the personal visit. It was a very easy and trusted transaction. We trust both of them and they are great. I would recommend both of them at any time to any one for buying a luxury car. Overall it was a great memorable experience and we Will remember this for a long time. More

The process of ordering the car was great. I was not The process of ordering the car was great. I was not happy when taking delivery to discover that the car had 59 miles on it. Ordering a car I ex The process of ordering the car was great. I was not happy when taking delivery to discover that the car had 59 miles on it. Ordering a car I expect to be the first driver. I was very close to walking. Then when in finance Raj would not match the price MB quotes for the 5/50 maintenance program. pickup process was too long. More

the price was great and we were able to close the deal in less than 2 hours. Tito was excellent in presentiong the car and expalining how it work. for sure I will recommend to my friends. less than 2 hours. Tito was excellent in presentiong the car and expalining how it work. for sure I will recommend to my friends. More

The sales staff worked this deal to my satisfaction and went way beyond my expectations. I am recommending your dealership to my associates, thank you. went way beyond my expectations. I am recommending your dealership to my associates, thank you. More

If one can ever say buying a car is fun however mike was a pleasure to work with. I would buy a car from him again. a pleasure to work with. I would buy a car from him again. More