Fletcher Jones Motorcars of Fremont

I took my ML in for service and drove away with my first lease. Charolette explained the terms, provided answers to my questions and made me feel like family. I have recommended working with her to others a lease. Charolette explained the terms, provided answers to my questions and made me feel like family. I have recommended working with her to others and will continue to be a loyal customer with Mercedes and Fletcher Jones. Well done, I am picky! More

Charlotte was the reason I chose Fletcher Jones over my previous Mercedes Benz dealership. When she first called me she was very personable, friendly and professional. I told her I was busy at the time bu previous Mercedes Benz dealership. When she first called me she was very personable, friendly and professional. I told her I was busy at the time but I would be available the following week. She called me the following week and I was on my way to a new car. She arranged for me to meet with Joe Haddad, who worked tirelessly to find the right car for me. One thing that I have noticed throughout years of dealing with car dealerships is that when it came to contact after the sale, most of them faltered. After I took my new car home, I received a call from Charlotte to see if everything met to my approval. When I received my license plates, I called Charlotte and asked if I could have the bracket attached to my front grill. Without hesitation, she told me to bring it right in and they would take care of it for me. Upon arrival, I was greeted with a warm smile and her assurance that they would handle my request immediately. Charlotte is a model for exceptional customer service. She really knows how to make a customer feel comfortable and appreciated. More

Shaun was very easy to work with and knew exactly how to make a customer feel special. He not only took the time to compare the two vehicles we were eyeing but also did not rush us to make our decision. Hon make a customer feel special. He not only took the time to compare the two vehicles we were eyeing but also did not rush us to make our decision. Honestly, my husband along with my 1 week old baby were just stopping in to take a look around. Once we we met with Shaun and felt comfortable with his non pushy tactics we knew we wanted to work with him. We will definitely be referring Shaun to our friends and family! More

This was my second time leasing from this dealership. My first time wasn't what I would call a wonderful experience. But I have to say that because of Charlotte Riles it changed my mind completely! She was first time wasn't what I would call a wonderful experience. But I have to say that because of Charlotte Riles it changed my mind completely! She was so wonderful in making this experience the best I could ever ask for. She knew exactly what I was looking for and what I was willing to offer. No mater what time of day I text her work number asking a billion questions in regards to the car I wanted, she always responded right away! She gave me the best service I could have asked for! Always willing to go the next step to get what she knew I would be comfortable signing. Because of her I am driving the car I love and will be coming back to sign only with her for my next lease. I can't thank you enough for everything you did! They are lucky to have you! More

We received exceptional service at Fletcher Jones in Fremont. We got excellent financing and were in-out in no time. Marvin Ledesma really helped us throughout the process of getting our new luxury car Fremont. We got excellent financing and were in-out in no time. Marvin Ledesma really helped us throughout the process of getting our new luxury car and at no point we felt pressured into buying the car. He was very knowledgeable, sincere and gave us demo on the latest options. I definitely recommend Marvin at Fletcher Jones to anyone who is seeking professional & courteous service and we’ll buy another car from them in the future. Suresh and Sudeshna More

Thank you Fletcher Jones for such great service, my dad recently purchased a New 2013 E350 from Nav Singh and he was VERY helpful and knowledgable. He even picked us up from the airport, now that's what I recently purchased a New 2013 E350 from Nav Singh and he was VERY helpful and knowledgable. He even picked us up from the airport, now that's what I call customer service, will def recommend my friends and family! Thank you for such a wonderful car buying experience! More

I have leased alot of cars in the past, I used to go to the local MBZ Dealership that was near my home (after dealing with Fletcher Jones), I will not be going back to the one in my area. I purchased my GL the local MBZ Dealership that was near my home (after dealing with Fletcher Jones), I will not be going back to the one in my area. I purchased my GL450 from Charlotte at Fletcher Jones in Fremont, the entire experience from beginning to end was a WOW!! I will definetly be going back and look forward to working with Charlotte on car number 2! More