Fletcher Jones Motorcars of Fremont

I cannot say enough about the service we received from Marvin Ledesma. He was very honest, respectful, and professional; and he genuinely cared about my satisfation. Marvin was very patient with my qu Marvin Ledesma. He was very honest, respectful, and professional; and he genuinely cared about my satisfation. Marvin was very patient with my questions and private deliberations between myself and my family. He even practically pulled an all-nighter to help me, staying after closing with us to get me a great deal on a beautiful new car. Even now that I'm already enjoying my awesome new car, he has not ceased to give great service. I would recommend Marvin to any of my family and friends who want a great deal and top notch service. He really took care of me, and he will take care of you! More

Tom Hamid was there to greet us, even though we showed up 1 hour before the dealership opened. Everyone we met was friendly, knowledgeable, and went way above and beyond. Mike Ramash even served us lunch! 1 hour before the dealership opened. Everyone we met was friendly, knowledgeable, and went way above and beyond. Mike Ramash even served us lunch! The experience was second to none and as a long time luxury car owner and collector, I have interacted with many dealers across the country. I would place this dealership at the top of their class and I plan to continue to do business with them for many years to come! A very... very satisfied customer and a happy new member of the Fletcher Jones MB Family! Thank you for the outstanding and exceptional experience. Such incredible service by a fully engaged team is what makes MB an all around first class experience. Thank you! More

As one word, he is awesome!!! He is trying as much as As one word, he is awesome!!! He is trying as much as possible to meet your requirement sincerely. I'm pretty sure, you can get best deal in bay-are As one word, he is awesome!!! He is trying as much as possible to meet your requirement sincerely. I'm pretty sure, you can get best deal in bay-area from Mr. Marvin. More

My daughter and son-in-law bought a E350 sedan with Tom Hamid about 3 weeks ago and I was with them during the sale. I was immediately impressed with the entire buying process and especially Tom's experti Hamid about 3 weeks ago and I was with them during the sale. I was immediately impressed with the entire buying process and especially Tom's expertise, kindness, low key manner and his ability to work with their budget and desire. I was so impressed with Tom and the entire team at Fletcher Jones that i decided to purchase a car with them as well. I received a call from Dody Abshir yesterday and we talked about what I was looking for and my budget and trade-in circumstances. He immediately assured me that he would work with me to get the best deal possible. I told him that my daughter had worked with Tom and, how great the experience was and he told me he would leave Tom a note and let him know I was coming in. We scheduled an appointment and I went in today and bought my E350! He showed me the 3 cars we discussed on the phone, we went for a test drive and I made my decision. Dody was wonderful and Tom checked in with me several times to assure that things were going well with the sale. The deal was completed quickly and I am very happy that I returned to Fletcher Jones to buy my car. Tom, Dody and Shaun (finance) are the absolute best and I would not hesitate to recommend this dealership to my friends and family. Thank you for my beautiful car and the positive buying experience! More

I stopped by Fletcher Jones without an appointment and not expecting much from a dealership on the auto mall. I was greeted by Nav upon arrival and I told him I was just a looky-loo who only wanted to si not expecting much from a dealership on the auto mall. I was greeted by Nav upon arrival and I told him I was just a looky-loo who only wanted to sit in a C250 to feel the size. In fact, I was seriously considering some other makes & models and was within hours of making a final decision. Nav patiently showed me the C250, listened and asked questions, and after I decided the C-class was too small, he guided me to the E350. Although I was sure the E-class was out of my price range, he was much more optimistic that we could make a deal. Nav spent hours working with me, listening carefully to my requirements & crunching numbers until we finally (after almost 8 hours!!) found the perfect car with all the right options. At no point did I feel pressured, manipulated or that I was receiving anything less than first class treatment, despite the fact that I showed up in a 10 year-old Toyota looking like a slob. Nav spent all day working with me and was able to put together a good deal for me. Special thanks to Dody who assisted me with some technical issues and to Shaun who stayed late to finish my lease deal. I feel very satisfied that I not only got exactly the car I wanted, but got it at a great price, from a great dealership that will stand behind their cars and take great care of their customers. When my lease is up, it's very likely that I'll be coming back to Fletcher Jones. More

Sam Wali is quite an impressive young man whose car knowledge and experience go a long ways! He's pretty subdued and doesn't pressure you in buying. Yet, when he started explaining the features of th knowledge and experience go a long ways! He's pretty subdued and doesn't pressure you in buying. Yet, when he started explaining the features of the car, my husband and I were pretty amazed of his expertise on the perks & selling points of the car. He knows it well and it brought us to the next level of taking ownership of the vehicle so we could apply what he explained. We we're already sold by his professionalism and he stepped up the level of customer service by calling us after the sale to show us the different features and how to customize the set up for both my husband & I. He doesn't stop on the sale it self but follows through the process of explaining and educating on what a great car he sold us. This after the sale process really seals the customer service quality of Sam & Fletcher Jones. Rate you 5 for Great Service & Expertise! We truly enjoy the experience and thank you Sam Wali! You'll go far in the car business and will surely recommend you to our friends and relatives. This is my 2nd MB bought from this dealership and we're always going home happy! Thank you my friend! Mel & Zen Castro More