Fletcher Jones Motorcars of Fremont

I cannot say enough about the customer service that I received from Mike Alkaddoumi from the moment I met Mike until the time I drove off the lot in disbelief in my new 2013 Mercedes. Mike offered his as received from Mike Alkaddoumi from the moment I met Mike until the time I drove off the lot in disbelief in my new 2013 Mercedes. Mike offered his assistance to show me the "Beautiful Blue" Mercedes I asked him about that I saw at the Shell Gas station on Automall that I knew was mine. Mike provided me with detail explanation on a couple of models (C&E Class), I drove a couple of cars. I was not planning or prepared to purchase a car at this time so I needed some support. Mike talked with me, laughed with me, took walks with me and was very supportive to me when I began to cry because I wasn't sure what I should do. I told Mike, I need my son to close the deal. Mike and I picked up my son from work. My son helped me make the decision to purchase the car. I must say words can't express the experience I had with Mike A and Mike (my brother in Christ). Thank you both very much for all your effort, time and patience!! Thank you for my gift from God!!! To God be the glory for all He has done and all He will continue to do. I promised the both of you, I would drive the car with a smile, have joy in my heart and I would tell everybody how I got my gift. I'm driving with a smile, joy in my heart and telling how I got my gift! Thank you both very much!! May God continue to bless you as you continue to be blessings to others. More

Tom is very friendly, down to earth and works in the customer's best interest. He was definitely a big factor in our decision to buy MB GL 450 from this dealership. customer's best interest. He was definitely a big factor in our decision to buy MB GL 450 from this dealership. More

Mike was easy to work with. He introduced us to the Mike was easy to work with. He introduced us to the sales manger right away, both were very professional and courteous. Our experience buying a car Mike was easy to work with. He introduced us to the sales manger right away, both were very professional and courteous. Our experience buying a car Was enjoyable and I know we'll get great service. Would recommend Mike and this dealership highly. More

My experience at Fletcher Jones what supurb! I was immediately greeted by Tom Mohammadi, at the entrance and he showed me several cars in my price range. After the test drive he did everything to acco immediately greeted by Tom Mohammadi, at the entrance and he showed me several cars in my price range. After the test drive he did everything to accommodate me; discussed the warranty, discussed all of the features of the car and even allowed me to meet and discuss with the Sales Manager, Mike Ramish, who ultimately let me take the car for the day for a day long test drive! Overall completely blown away and impressed with the level of customer service and attention to detail. If you are in the market to purchase a car don’t waste your time on other lots, Mercedes Benz of Fremont/Fletcher Jones is top notch and are full chalk full of excellent sales professionals. I look at Car Salesmen completely differently now. Thank you Fletcher Jones, Tom & Mike. More

Mike's excellent skills helped me selecting the right car for the budget that I can afford. He is very honest and helped me with every detailed that I needed to know about the care and finance. I strongl car for the budget that I can afford. He is very honest and helped me with every detailed that I needed to know about the care and finance. I strongly recommend him to all. More

Walking into the dealership was skeptical, We've been to a few dealerships & all seems the same until we walked in to Fletcher Jones Mercedes in Fremont. The experience we had there was amazing. Right to a few dealerships & all seems the same until we walked in to Fletcher Jones Mercedes in Fremont. The experience we had there was amazing. Right from the start, Mike Hamish was very personable & was willing to work with you ( thinking outside the box & presented many options), The dealership is very fortunate to have a person like him. We were introduce to Tom in Sales (knowledgeable of the cars), AJ in Finance (who has personal contacts with the banks & helpful in closing the deal & Ray Wahab (willing to do what it takes to service the client). We've had the opportunity to choose & select the car that we wanted. All of them were instrumental in us walking out with a new 2013 E350. Thank you for making it seamless & that's what car buying experience should be like everywhere else. You can certainly expect no pressure, comfort & ease of buying a new or used car at Fletcher Jones Mercedes in Fremont. Personal connections is what we've made at the dealership!! Thank you again for the amazing experience!! More

Over all not bad. I do not look forward to the buying experiences but all in all this was fairly painless. i found the car I was looking for. experiences but all in all this was fairly painless. i found the car I was looking for. More

There was no pressure at all and George Loh was so friendly and informative. We bought the car right there and then! We couldn't be more happy with our choice! We love our new 2012 Mercedes E350... friendly and informative. We bought the car right there and then! We couldn't be more happy with our choice! We love our new 2012 Mercedes E350...Gorgeous! Ask for George Loh! Such a sweet man and really took the time to answer our questions without a smidgen of pressure...We liked that. Robin and Kevin More