Fletcher Jones Motorcars of Fremont

Initially came to this dealership just to "look" at a used GL 450 so we could have an idea of what one looks like inside as well as what the price range was. Was greeted immediately by Ali, "look" at a used GL 450 so we could have an idea of what one looks like inside as well as what the price range was. Was greeted immediately by Ali, whom ended up to be our sales person. He was professional, gave us a general tour of a few used GL 450s on the lot and really gave us all the information we needed on the particular vehicle. I am writing this review to say that even though Ali is "new" at his dealership as he has mentioned to my fiance and I as well as the other supporting staff mentioning it to us, he really tries his best to provide us with what we needed and give us the correct information. He personally went to find out answers if he wasnt sure from his manager or other supporting staff and made sure we got what we needed directly from him rather than sending us, as customers, to run around and ask ourselves. He is personable and very friendly. He will listen as well as share his personal stories with you to make you feel a real connection and now just a sales- customer relationship. He developed a friendly relationship with us and greeted us personally each time we stopped in at the dealership. He is a good sales represenative of Fletcher Jones in Fremont and I would highly recommend him to others if they are looking for someone reliable, friendly, hard- working, personable, and as always, greets you with a warm welcoming smile and hand- shake. More

I was in the market for a CPO C-class. I found the C300 I was looking for with Fremont MB dealership on cars.com and decided to take a closer look at the dealership. Their prices are very competitive as comp was looking for with Fremont MB dealership on cars.com and decided to take a closer look at the dealership. Their prices are very competitive as compared to other dealers in Bay area. I contacted Marvin over online chat through Fletcher Jones MB website. Scheduled an appointment for the same day between 6-7 PM. I got a little late at work and was going to arrive at the dealership at around 7.15 PM. I informed Marvin and he was quiet accommodating with this last minute schedule change. I met Marvin at the dealership and he showed me the C300, I was looking for. Test drove it with Marvin. I was quiet impressed (and Satisfied) with the test drive experience. It was already (or rather past) a closing time. However, Marvin stayed late and worked with me on the deal with finance. Gave me a good deal on the car and my trade-in (and finance rate).Drove out with a big smile and great confidence in my purchase due to such a smooth buying experience. Although we worked the deal in after closing hours of the dealership, I did not feel rushed even for a bit. Both Marvin (and the finance person) were very patient with me throughout the process. Although, MB is great Car brand, I realized that, along with the car itself, its the people like Marvin at this dealership that made this whole Car buying experience a walk in the park. I highly recommend this dealership to anyone in the market for a new/used MB. Its really a no-brainer. You are really in safe hands with these guys. Before and even After sales. More

I began my search for a used Mercedes E350 online. I was fortunate to connect with Marvin Ledesma online. He gathered some information from and promised to call me in a few minutes. Marvin called me as prom fortunate to connect with Marvin Ledesma online. He gathered some information from and promised to call me in a few minutes. Marvin called me as promised and we had a brief chat on what I was looking for. Marvin suggested that I come into the dealership and he would be happy to help me out. I met Marvin at approximate 7:30PM on Thursday evening. From the moment Marvin started discussing with me the options that I had, I was sold. I was sold on his sincerity. He was sincere in his presentation and sharing with me the options I had. He asked the right questions; tuned into what I was looking for and offered me an option that I could not refuse. I came in looking for an E350 (Y2011 or Y2010) at a price point of approximately $35K, and I left the dealership smiling with a 2013 E350, fully loaded with less than 8000 miles. I did not come in with the intention to buy a car that evening. But I was convinced that Marvin was showing me exactly what I was looking for. Marvin was friendly, sincere in his desire to help, honest and really seemed to care about what was best for me. Even after the deal was done, Marvin spent almost an hour going over the features of the car. He was deliberate, detailed and enthusiastic in his approach even though it was pretty close to 10P. It was a pleasure working with Marvin and I would gladly recommend him to any of my friends. While we waited for the Finance manager, the environment in the dealership was relaxing and comfortable. The place was clean, well lit and with plenty of coffee. The staff in general were pleasant and non-intrusive. It was great to relax and check out other awesome cars. More

Friendly and exceptional customer service in letting me know the features of the new car and helping me with a pre order. I highly recommend this dealership. know the features of the new car and helping me with a pre order. I highly recommend this dealership. More

less hassle, not playing games in price negotiation, less hassle, not playing games in price negotiation, which every buyer hate it and is totally waste of time price is fair, a little better than tru less hassle, not playing games in price negotiation, which every buyer hate it and is totally waste of time price is fair, a little better than truecar.com friendly and easy to work with More

I recently had scheduled my service B with Joe Defreitas my service manager. He was courteous and professional, and he made sure my vehicle was serviced properly to my complete satisfaction. Thanks Joe !!! my service manager. He was courteous and professional, and he made sure my vehicle was serviced properly to my complete satisfaction. Thanks Joe !!! More

I'm sure most of you (certainly myself) are put off by the thought of buying a used car. Is the vehicle in good shape, will I get a good deal, will it fall apart in a month, did I purchase someone else by the thought of buying a used car. Is the vehicle in good shape, will I get a good deal, will it fall apart in a month, did I purchase someone else's problem. Normal thoughts. We all have them. The biggest fear is that we will get a slick, fast talking salesman who has answers to questions we have yet to ponder. He's gonna offer me his best deal throw all the bells and whistles at me spin the prices, the options and the warranties. THEN he leaves me in the office to go get it ok'd by the "scary manager" while I sit and hope all will end well. No matter how it ends I have still gone through this traumatic excercise to spend my hard earned money for a nice vehicle. Pretty pathetic! This WAS NOT the case at Fletcher Jones in Fremont. Everyone was nice and honest and helpful. The salesperson I worked with was Kate Decosta. She was more than efficient, helpful and contructive. She went out of her way to ensure that my experience was a pleasure. I purchased a beautiful Mercedes at a great price, in excellent condition and extremely low mileage. I recommend Fletcher Jones in Fremont when you want to by a fine motorcar. And I hope you will contact Kate Decosta. You will not be disappointed. Jerald J. Mack More

I appreciate Faruq's assistance in locating the car I was looking for and going out of his way to find me the best financing option he could get which ultimately made my decision to purchase the vehicle was looking for and going out of his way to find me the best financing option he could get which ultimately made my decision to purchase the vehicle very easy. His after sales service is also excellent and I hope to purchase many more vehicles in the future from him. I am currently enjoying my vehicle. More