Fletcher Jones Motorcars of Fremont

Excellent service I did not plan to buy a car when I stopped by Fletcher Jones. I met Tony Chiem who warmly greeted me and offered to help. Great explanation about all I did not plan to buy a car when I stopped by Fletcher Jones. I met Tony Chiem who warmly greeted me and offered to help. Great explanation about all options and available cars. Tony explained in details about the performance of all cars that I test drove and proceed with the process for the prelim loan info. Kate Decosta who I was supposed to meet through Internet contact took over. Kate again made sure that all details were explained and expedited the whole process until the car was delivered to me. I have bought few cars and I really hated to go to the car dealer but Kate and Tony have made the whole experience so easy and painless. Their warm personality and their patience just made me feel that they are friends to help me instead of hassling me. AJ in finance completed the whole process that made me trust Fletcher Jones even more. Great people, great service and I will come back /recommend this dealer for sure. Thank you all ! More

Best Customer Service On April 20, 2014 (Easter Sunday), I bought my Mercedes Benz C250 at Fletcher Jones Motorcars of Fremont. This was definitely one of the best car buyi On April 20, 2014 (Easter Sunday), I bought my Mercedes Benz C250 at Fletcher Jones Motorcars of Fremont. This was definitely one of the best car buying experience I have ever had. Kate DeCosta is the best sales manager I have ever dealt with. She is courteous, patient, knowledgeable, and friendly. Her positive attitude has changed my opinions about car sales representatives. Initially, I planned to order a CLA because I heard that the wait period is a few months long. I started by sending an email to Mercedes Benz and got a response from Dody Abshir within 24 hours (impressive responsiveness from Dody). Then I got a follow up email from Venessa to set up test drives (Venessa was very helpful and sweet). When I met up with Kate on the day for test drive, she let us test drive the CLA, C250, and C300. During the entire process, Kate was extremely patient and helpful. She even gave us a really good discount in the end. So what started off being an order for CLA turned into a sale for C250. It was a very pleasant and relaxing process. I highly recommend this dealership and Kate is the sales manager to go! Shirly Tsang Fremont resident More

A true professional and great person...highly recommended! My wife and I have purchased several cars in our 44 years of marriage. I must say that Faruq made this the most pleasant experience we've ever had bu My wife and I have purchased several cars in our 44 years of marriage. I must say that Faruq made this the most pleasant experience we've ever had buying a car. He never pressured us once and he did everything we asked of him without bother. I will highly recommend Faruq to my family and friends. Please give him his own "well deserved" office. The poor guys gonna freeze to death...burrrrrrr!! More

Great service and Great people I am very happy with your service.People here very straight forward and easy to communicate with. I am pleased with the high technology E350 2014 m I am very happy with your service.People here very straight forward and easy to communicate with. I am pleased with the high technology E350 2014 model ,I love the color and ECO drive , great service. More

Faruq M. excellent customer service and professionalism Faruq Mansoor is the epitome of customer service and professionalism. I have bought several vehicles before from different dealership but Faruq really Faruq Mansoor is the epitome of customer service and professionalism. I have bought several vehicles before from different dealership but Faruq really make sure that there is no stone unturned. He explained in details all your inquiries. He is very attentive to all your questions and very sincere to all his answers. He is not just a sale specialist who want to make a sale and get his commission and once the sale is consummated will move on to the next customer. Faruq is very courteous and knowledgeable. He showed me the car features in detail and helped me set-up all the bells and whistles of my vehicle. What impressed me is when I went back to the dealership for a service. Faruq entertained and stood beside me at the service area and made sure that all my needs were met. He does not care if he loses a sale as long as all my needs were met. Also at the end of the day, he fetched my wife in the waiting area, opened the door, waited for my wife to get secured on her seat then closed the passenger door of my SLK. Not only an excellent professional but gentleman as well. His after sales service is also exceptional. Fletcher Jones is very lucky to have an employee like Faruq and should be proud of him. He is a "GEM" for the company. More

A very pleasant car buying experience We were referred to this dealership by our friend and it would be apt to say that my wife and I were totally bowled over by the approach of the staff We were referred to this dealership by our friend and it would be apt to say that my wife and I were totally bowled over by the approach of the staff. Both Tom Hamid and the General Sales Manager Ray Wahab were extremely helpful. Tom in particular was patient in showing us many cars and steered us in the direction that makes sense. I already had an idea of some of the pros and cons of the models but hearing it from these professionals seemed to help us pick the right car. Thanks Tom for the experience and your great attitude during the whole process. While I shopped for a luxury vehicle I had read so many reviews that were not so great about many sales people, service and dealership. Working with Tom, Ray and Fletcher Jones was unlike anything I expected. In fact we even went to other brand dealerships and got totally turned off by their "same old style" of dealing with customers. We have many friends who have worked with Tom and all of them have good things to say about him. I would steer anyone looking for a Mercedes the way of Tom and I am sure you will have a good car buying experience. More

GREAT JOB THANKS TO ALL PEOPLE HELP ME OUT TO GET MY NEW CAR SPECIALLY TO ALI K. SALAH, AND 'ALEX' DID A WONDERFUL JOB, THANK YOU! THANKS TO ALL PEOPLE HELP ME OUT TO GET MY NEW CAR SPECIALLY TO ALI K. SALAH, AND 'ALEX' DID A WONDERFUL JOB, THANK YOU! More

Tom Hamid did a great job in getting us the best deal. My wife and i just leased a Mercedes C250. We had been checking cars since last 2 weeks. Tom was very prompt and followed up . He is also pretty hone My wife and i just leased a Mercedes C250. We had been checking cars since last 2 weeks. Tom was very prompt and followed up . He is also pretty honest and answers to the point. I liked his approach. He is very friendly and takes personal attention to customers need. Even after signing the lease, he was gracious enough to give us a good car tour and review etc. He is a great asset to Mercedes. More

Buyer It was a smooth transaction. Everyone was helpful especially Marvin. He was very knowledgeable and listened to your needs. He made it possible for me It was a smooth transaction. Everyone was helpful especially Marvin. He was very knowledgeable and listened to your needs. He made it possible for me to get my car that day. More

2014 E350 I recently a bought a new car and I had the best experience buying a car here. Ali was very helpful and answered all the questions I had. It was a rea I recently a bought a new car and I had the best experience buying a car here. Ali was very helpful and answered all the questions I had. It was a really easy process buying a car here and would recommended this dealership to everyone. More