Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fletcher Jones Motorcars of Fremont
Fremont, CA
932 Reviews
Fletcher Jones Motorcars of Fremont is proud to serve Fremont with quality Mercedes-Benz vehicles. With models like the B-Class, C-Class, CL-Class, S-Class, SLK-Class, G-Class, R-Class, E-Class and M-Class, we have something for every taste and need. Come visit us at 5760 Cushing Parkway in Fremont to see our vehicles and take one for a test drive.
If you're looking for a used car in Fremont, we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles.
Fletcher Jones Motorcars of Fremont is not just your Mercedes-Benz dealership in Fremont, we also provide a full line of services dedicated to our San Jose, Milpitas and Union City, California customers. From Mercedes-Benz car repairs performed by expert mechanics, to OEM Mercedes-Benz auto parts, to car loans, Fletcher Jones Motorcars of Fremont is the smart choice for your automotive needs.
Come in and say hi! We're located at 5760 Cushing Parkway or you can give us a call.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 932 reviews
September 09, 2022
Fast service. Great salespeople who were incredibly helpful. Cars are listed for competitive, affordable prices Great salespeople who were incredibly helpful. Cars are listed for competitive, affordable prices More
by apurvprabhakar
Employees Worked With
September 03, 2022
If you are thinking about buying a car here, GO AWAY! !! Either go to any other Mercedes dealer or even directly turn right to the BMW next door. Here’s why: The manager of this dealer (Michael Karimi) !! Either go to any other Mercedes dealer or even directly turn right to the BMW next door. Here’s why: The manager of this dealer (Michael Karimi) is super super rude and offensive. He threw xxxx on my face at the first second I sit down. These were what he said: Did you know the price? Then why don’t you buy it today? Why you need to talk to your wife? Where’s your wife? Why don’t bring her here? Why don’t you drive the car back home and show her? Who’s buying the car, you or your wife? Yes that’s what he just said this afternoon, with his rude face and tone. It was like I was being challenged by a cop and I have to say sorry I’m guilty, it’s all my fault, I will buy this car right now! I don’t know how he made to the manager role with such a terrible communication & sales skills, and I’m strongly offended. Today is a nice Friday but he just ruined it all! I kept my manner and didn’t threw xxxx back, but I don’t want any other people’s Friday to be ruined again. Trust me, it feels so bad! There are so many good, or at least polite dealers out there, just go away! More
by Jinhuan
Employees Worked With
August 08, 2022
I took my 2020 Mercedes-Benz for the very first service last year. I have to say that I only took my vehicle to this location because it’s closer to my house. First I have to say that everyone that works a last year. I have to say that I only took my vehicle to this location because it’s closer to my house. First I have to say that everyone that works at the service department look miserable as if they hate their jobs. To make a long story short they returned my vehicle and dropped it off at my house with a cracked windshield and when I called to ask about it they denied everything saying that it wasn’t their fault. I took video of the crack and it clearly shows that is was done when they replaced the windshield wiper. I took my vehicle back and they replaced the windshield but that just made things worse. They damaged the camera that reads the road, my wipers were not working correctly, they scratched my paint and they had to wax it, there is now wind noise inside the cabin almost like a cracked window (we purchased the noise isolation package). It’s been 11 months since then and they have failed to replace the broken camera and whatever is making the noise. I have wasted hours having to deal with this. What is the most upsetting is that they don’t take any responsibility and don’t even care about keeping up with stuff. I’m the one always having to call to find out if something is going to be done. This is by far the most horrible experience I have ever had. They do not deserve to work on these kind of vehicles or dealing with luxury brands. More
by israelrp
Employees Worked With
Steven Queen
July 31, 2022
Salesman Vaanii Gbana was a very professional and most informative while choosing our vehicle. I and my family thought we were given the best of deal and were received in a very respectful manner. I belie informative while choosing our vehicle. I and my family thought we were given the best of deal and were received in a very respectful manner. I believe salesman Vaanii was the reason I and my family chose our car at Fletcher Jones of Fremont. I and my family guarantee to go back to Fletcher Jones of Fremont for our next purchase, hopefully soon. More
by zia
June 17, 2022
Roger was a great in helping with our vehicle purchase of the GLS 63. He provided a great environment and review of the vehicle. Thank you so much to Roger and Fletcher Jones Motorcars of Fremont for help wi the GLS 63. He provided a great environment and review of the vehicle. Thank you so much to Roger and Fletcher Jones Motorcars of Fremont for help with our purchase!! More
by manvir.dhaliwal
Employees Worked With
May 06, 2022
Great friendly staff from sales, finance to delivering to my front door. Highly recommend these guys! my front door. Highly recommend these guys! More
by Sandramanzoni
April 28, 2022
Thank you “The Mercedes”. Mr. Antonio was helping me Today With Service. He is was so kind and very helpful. This was my first experience with service of a car because in my l Mr. Antonio was helping me Today With Service. He is was so kind and very helpful. This was my first experience with service of a car because in my life - my first car of my life is -my current Mercedes C300. I have no car in my past. I am so lucky at first that i chose Mercedes and then even i was more lucky that i chose fremont Fletcher Jones Mercedes. As there Staff , Luis who helped me to buy this car, Mr Ajmal for Finance and now Antonio is another Gem person who was very helping me for my car service. i hope the same in future from Mercedes and in case in future if i have to buy a new car , (because currently i bought a used Mercedes) as two seater sports car is my dreamcar, i will think about Mercedes First. When I drive Mercedes Its like butter so smooooooooth. I want to thank “The Owner” and “The CEO” of the Mercedes who made this car. I know its funny because they are busy n they can not read my message but still i can thank them on my part. Its not just a Car its like a Family. I loveeeeees “My Benzzzzzzzz”. Thank you everyone from the Owner to CEO to the every single Mechanic who tighten the screws and every single Person who kade this Car” its all because of you guys I can safely go to my Job. Thank u all. God Bless you all and God Bless “The Mercedes Foreverrrrrr and Everrrrrrrr” From- Gurwinder Singh Sandhu More
by Gurwinder Singh Sandhu
Employees Worked With
Other Employees :
Ajmal Sardar (finance) antonio (service)
April 28, 2022
The quality of service received from Ricky Tan Certified Sales Professional and Sang SO General Sales Manager was belittling at Fletcher Jones Motorcars in Fremont, CA. These two individuals are in the in Sales Professional and Sang SO General Sales Manager was belittling at Fletcher Jones Motorcars in Fremont, CA. These two individuals are in the industry to sell faulty products to receive their commission. RICKY WILL LIE TO SELL A CAR. They don’t care what happens after you drive off. Better salesman and manager to deal with vs these two. Don’t get fooled by Ricky’s fake laughter and stories he shares about his niece’s and nephews. His not a caring individual. Appreciate and applaud the service received from Steven Quinn(Service Advisor) and Kimo Sanches (Service Director). Ricky Tan, Certified Sales Professional. I purchased a brand new GLB 2022. I informed Ricky of two things I was looking for in a car: heated seats and Ambient lighting. He informed me this vehicle was equipped with both, which was lie. It was definitely equipped with the ambient lighting but not heated seats. He didn't show me all the functions of the car and/or how to navigate. He told me to youtube and learn how to use the vehicle . Major red flag that I overlooked.. One week after the purchase I started hearing noises when I turned the car and system suspended messaged was displayed. I informed Ricky and he told me to connect with the service. As a sales man, he never checked to see if the situation was resolved.Ricky spoke negative towards Quinn and stated he would have connected me with a different advisor. Again shows his moral talking bad about another employee of the dealership. Dropped the car off at Fremont Dealership. One week later I received a call from my service advisor Steven Quinn, indicating the noise is due to cold and hot weather. I informed Steven that I’m not purchasing a car to hear a sound dependent on the weather. He agreed to keep the car for additional time which turned out to be three extra weeks. He informed me he wasn’t able to fix the situation and called me to speak wth himself and sales manager Sang So to see what can be done. Sang So, General Sales Manager (unprofessional and Unethical business practice). The worst person I ever dealt with. Informed me he needed to hear what happen from the horse’s mouth Steven before he can make an informed decision. Which I agreed on. He left me waiting in the lobby for 30 minutes and never came back to check in. He wasn’t able to face the truth and was running away from the situation knowing if he returned the car he would be losing money. Steven Quinn: Amazing and honest service advisor. No words can describe the amazing service i received from him through the course of one month. Kimo Sanches, Service Director. Very professional individual who heard my story and questioned what I want to achieve out of today’s meeting. Engaged in a difficult conversation which wasn’t easy. Remarkable customer service received from Kime and Steven. More
by Shama shaleha
April 20, 2022
Ricky helped me to get my first Mercedes Benz car. He is very friendly and nice. The manager Amin is very professional. Good service! Highly recommended! Lisa He is very friendly and nice. The manager Amin is very professional. Good service! Highly recommended! Lisa More
by Lisa Li
Employees Worked With
