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Fletcher Jones Motorcars of Fremont
Fremont, CA
925 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 28, 2022
The quality of service received from Ricky Tan Certified Sales Professional and Sang SO General Sales Manager was belittling at Fletcher Jones Motorcars in Fremont, CA. These two individuals are in the in Sales Professional and Sang SO General Sales Manager was belittling at Fletcher Jones Motorcars in Fremont, CA. These two individuals are in the industry to sell faulty products to receive their commission. RICKY WILL LIE TO SELL A CAR. They don’t care what happens after you drive off. Better salesman and manager to deal with vs these two. Don’t get fooled by Ricky’s fake laughter and stories he shares about his niece’s and nephews. His not a caring individual. Appreciate and applaud the service received from Steven Quinn(Service Advisor) and Kimo Sanches (Service Director). Ricky Tan, Certified Sales Professional. I purchased a brand new GLB 2022. I informed Ricky of two things I was looking for in a car: heated seats and Ambient lighting. He informed me this vehicle was equipped with both, which was lie. It was definitely equipped with the ambient lighting but not heated seats. He didn't show me all the functions of the car and/or how to navigate. He told me to youtube and learn how to use the vehicle . Major red flag that I overlooked.. One week after the purchase I started hearing noises when I turned the car and system suspended messaged was displayed. I informed Ricky and he told me to connect with the service. As a sales man, he never checked to see if the situation was resolved.Ricky spoke negative towards Quinn and stated he would have connected me with a different advisor. Again shows his moral talking bad about another employee of the dealership. Dropped the car off at Fremont Dealership. One week later I received a call from my service advisor Steven Quinn, indicating the noise is due to cold and hot weather. I informed Steven that I’m not purchasing a car to hear a sound dependent on the weather. He agreed to keep the car for additional time which turned out to be three extra weeks. He informed me he wasn’t able to fix the situation and called me to speak wth himself and sales manager Sang So to see what can be done. Sang So, General Sales Manager (unprofessional and Unethical business practice). The worst person I ever dealt with. Informed me he needed to hear what happen from the horse’s mouth Steven before he can make an informed decision. Which I agreed on. He left me waiting in the lobby for 30 minutes and never came back to check in. He wasn’t able to face the truth and was running away from the situation knowing if he returned the car he would be losing money. Steven Quinn: Amazing and honest service advisor. No words can describe the amazing service i received from him through the course of one month. Kimo Sanches, Service Director. Very professional individual who heard my story and questioned what I want to achieve out of today’s meeting. Engaged in a difficult conversation which wasn’t easy. Remarkable customer service received from Kime and Steven. More
by Shama shaleha
Employees Worked With
Sang So, Ricky Tan
April 28, 2022
Thank you “The Mercedes”. Mr. Antonio was helping me Today With Service. He is was so kind and very helpful. This was my first experience with service of a car because in my l Mr. Antonio was helping me Today With Service. He is was so kind and very helpful. This was my first experience with service of a car because in my life - my first car of my life is -my current Mercedes C300. I have no car in my past. I am so lucky at first that i chose Mercedes and then even i was more lucky that i chose fremont Fletcher Jones Mercedes. As there Staff , Luis who helped me to buy this car, Mr Ajmal for Finance and now Antonio is another Gem person who was very helping me for my car service. i hope the same in future from Mercedes and in case in future if i have to buy a new car , (because currently i bought a used Mercedes) as two seater sports car is my dreamcar, i will think about Mercedes First. When I drive Mercedes Its like butter so smooooooooth. I want to thank “The Owner” and “The CEO” of the Mercedes who made this car. I know its funny because they are busy n they can not read my message but still i can thank them on my part. Its not just a Car its like a Family. I loveeeeees “My Benzzzzzzzz”. Thank you everyone from the Owner to CEO to the every single Mechanic who tighten the screws and every single Person who kade this Car” its all because of you guys I can safely go to my Job. Thank u all. God Bless you all and God Bless “The Mercedes Foreverrrrrr and Everrrrrrrr” From- Gurwinder Singh Sandhu More
by Gurwinder Singh Sandhu
Employees Worked With
Ajmal Sardar (finance) antonio (service), Luis Rodriguez, Luis Rodriguez
April 20, 2022
Ricky helped me to get my first Mercedes Benz car. He is very friendly and nice. The manager Amin is very professional. Good service! Highly recommended! Lisa He is very friendly and nice. The manager Amin is very professional. Good service! Highly recommended! Lisa More
by Lisa Li
Employees Worked With
Ricky Tan
April 11, 2022
I wish I could ZERO rating for this dealership. They sell cars at 15-20k over sticker which is a scam (they quote inventory shortage) as Mercedes from south california- either Mercedes of anaheim o They sell cars at 15-20k over sticker which is a scam (they quote inventory shortage) as Mercedes from south california- either Mercedes of anaheim or Mercedes of laguna are selling at sticker. For example, they tried to sell me GLE 450 MSRP $77K with asking 20k over the sticker and then reducing to $15k over the sticker making you feel "special" lol. so the total comes to 92k, add taxes, reg and fees, it comes to 100k. The money factor is 5.99% they wish to sell, THATS RIGHT 5.99% and makes your lease/finance payment more than a tesla model X which is 2.5% money factor and much higher residual value in case you want to sell it. Do your math before they try to lock you in. THESE GUYS PUSH YOU HARD!!! SLEAZY SALES PEOPLE. More
by VK
Employees Worked With
Tamim Jamali, Tamim Jamali
March 20, 2022
I must say this has been the easiest purchase I’ve made & was able to get what I wanted my GLE 53 coupe that I’m in love with. Jason yang was amazing, very professional & knowledgeable & he made everything was able to get what I wanted my GLE 53 coupe that I’m in love with. Jason yang was amazing, very professional & knowledgeable & he made everything run smooth, he always responded promptly to any questions or concerns. Thank you FJ More
by SandraL
Employees Worked With
Jason Yang
March 17, 2022
He has great customer service and help me to decide GLC model! I had been pushed out my decision but he keep support me to make good decision! Thank you! model! I had been pushed out my decision but he keep support me to make good decision! Thank you! More
by sjkim2021
Employees Worked With
Lena Xiaojun, Roger Yuan
March 16, 2022
Exceptional customer service from Marvin. Thanks to him, the transaction was smooth and quick. He made our visit to FJ very enjoyable. If you want a great deal and excellent service, Marvin i Thanks to him, the transaction was smooth and quick. He made our visit to FJ very enjoyable. If you want a great deal and excellent service, Marvin is the one. We will definitely come back and recommend our friends and family. Thank you, MARVIN! More
by Qnlaw
Employees Worked With
Marvin Ledesma
