Fletcher Jones Motorcars of Fremont

Outstanding performance from Faruq and Shaun (Finance) Faruq's customer service has been excellent from the start (January 2014; we placed the "custom" order for the CLA on February 10, 2014) until 7/19 wh Faruq's customer service has been excellent from the start (January 2014; we placed the "custom" order for the CLA on February 10, 2014) until 7/19 when we actually took ownership of the car. He's always patient with our inquiries about the car features, details and even placed a special "free" request to the MB factory to provide a burlwood color and pattern that would highlight a "contrast" with the optional brown leather. His follow-through was outstanding. In addition to Faruq's excellent customer service, Shaun Graef (Finance manager) was greatly helpful in going through the financial and titling details of the transaction, making this car purchase a very enjoyable experience. More

Excellent Service First time I had a wonderful experience in buying a car. Everything was handled in direct and sensible manner. Tom Hamid was very kind and helpful in First time I had a wonderful experience in buying a car. Everything was handled in direct and sensible manner. Tom Hamid was very kind and helpful in answering all our concerns. More

Thanks for the car I want to say thank you for making my first "online" purchase such a success. Working with your sales associate Navnit Singh was a real delight. He wa I want to say thank you for making my first "online" purchase such a success. Working with your sales associate Navnit Singh was a real delight. He was knowledgeable on the car and very responsive in communicating with us. We live in Cambria so we had a three hour+ drive to get to your dealership. He picked us up at the rental car lot and had our 2008 Ford Expedition ready for us to test drive. Once back to the dealership he had all paperwork ready for our signatures and Fatima in finance was also great. Everything was done efficiently and we were on the road back to Cambria by 5:30 PM that same day. Being a Real Estate Broker/owner I understand the importance of quality sales people who enjoy their work. You have that in Navnit Singh, if he ever wanted to move to Cambria and sell real estate I would hire him on the spot! Great job to everyone involved in the purchase of our vehicle! Joe Prian More

Best dealership that has super good Sales person -Marvin I was looking for a new Mercedes C-300 and tried contacting various dealerships. I have asked for quotations from all dealerships including fletcher-j I was looking for a new Mercedes C-300 and tried contacting various dealerships. I have asked for quotations from all dealerships including fletcher-jones. I have received calls from some of them. Everyone was trying to sale me car that i wasnt looking for. I was only asked one question all the time "If you can assure us that you are buying car from us then only we can offer you best price". Only few of them offered a test drive. I wasnt getting the response i was looking for when i am in market buying a car which is expensive. On one good day, i received a call from Fletcher Jones. The guy told me his name Marvin and the first few questions he asked me is Which Car you want? Which color and what are your specifications? .. After getting full idea of what we are looking for, he almost sold us the car over the phone.. very aggressive and a customer centric person he is. He could go out of way to get you what you want. He almost sold C-300 to us over phone. The way we got response from him, we couldnt wait till weekend and went to see him during Weekdays. By super short notice of 15 minutes, we reached dealership. He kept our car ready for test drive, he did all his research of pricing and spent almost 1 hour and half to explain us every tiny details of the car. He never tried to sale me the car that i wasnt looking for and tried his best to get us the car from wherever he can. We talked to him for long and left the dealership seeking time to think. We did go to other dealerships on Saturday as per human nature but at every single dealership, we were comparing a Sales Person rather than a car with Marvin. We eventually ended up going back to Marvin again after short notice of 30 minutes. We visited him, talked about hours, spent a good hour to negotiate price betweeh him and the dealership head.. He was so aggressive with getting us the car, he went out of way and tried whatever he could to get us the best price. He truley deserves the Best Sales Person title of this dealership. Looking after Customer and satisfying their needs by all possible ways defines him the best. I have never seen a sales guy like him. All in all we bought the Car from Fletcher Jones and are super satisfied. When you are buying Brand Like Mercedes you dont look for quality of cars. All you want is the Best Customer Service. All three words define the Dealership. They are best at customer service. Every single person is looking after you when you are waiting for your Sales guy. Following up with you on weekly basis about how your car is doing and if you have any questions that we can answer... make us feel that we got the best deal ever. They deserve to be the best dealership. More

Outstanding service, great sales professional to deal with. Negotiating the purchase price of my new C class was pretty painless with him, he was easy to deal with and he delivered pretty much on what we agreed Negotiating the purchase price of my new C class was pretty painless with him, he was easy to deal with and he delivered pretty much on what we agreed on with honesty and imtegrity. I also appreciated how he made that I was comfortable thru the whole process and on my first visit after I bought the car. More

Marvin Ledesma Marvin was great to work with. He was responsive, friendly and professional. Marvin listened to my point of view and made the buying experience fun an Marvin was great to work with. He was responsive, friendly and professional. Marvin listened to my point of view and made the buying experience fun and easy. I recommend that anyone wanting to buy a Mercedes Benz contact him. More

Great experience I stopped in to check out the availability of the new GLs. Unfortunately, they only had 1 used vehicle, but the vehicle fit what I was looking for as I stopped in to check out the availability of the new GLs. Unfortunately, they only had 1 used vehicle, but the vehicle fit what I was looking for as far as the condition/spec. I was assigned to Faruq and enjoyed how personable and professional he was. He brought out the Used Car manager to work directly, and without excessive fuss or issues. We worked out an acceptable price, and I purchased the car. The main part I am pleased with is the after purchase service/care he provided. He has always been available to try to assist in anything I need, even if it not a car sales matter. I have since recommended him to several friends and will continue to do so. Great Experience! More

Awesome Service!! It just took 3 hrs to close the deal from the start. I never thought of going out to another dealer or another car during my visit to the Fletcher Jon It just took 3 hrs to close the deal from the start. I never thought of going out to another dealer or another car during my visit to the Fletcher Jones and while talking to Faruq Mansoor. Great service, treated very well and all questions answered. I recommend to work with Faruq to have pleasant experience while buying car. More