Fletcher Jones Motorcars of Fremont
Fremont, CA
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Helpful, Friendly, and Great Services My first purchased with Tom was smooth and easy. Our first car was GLK350 and last week he helped us with another car purchase which is also smooth an My first purchased with Tom was smooth and easy. Our first car was GLK350 and last week he helped us with another car purchase which is also smooth and easy! Glad that i have meet Tom in the first place! I will definitely come back and refer friends over when they need to change their car. From Tiger :) More
Thank you for all your help My experience at your dealership was the very best I have encountered when purchasing a car! Manager Tomasz Kaliski was a very outgoing and friendly s My experience at your dealership was the very best I have encountered when purchasing a car! Manager Tomasz Kaliski was a very outgoing and friendly salesperson ..but never "pushy" as some I have encountered.. and he worked in a very straight forward manner to bring me to a fair tradein deal that I am very satisfied with. Makes me very happy to be again Mercedes Benz Owner again! Thank you Tomasz More
Marvin was Amazing! I walked into this place with the expectation of "shopping around" and walked out getting my dream car for a price I can afford. It was an added bonus I walked into this place with the expectation of "shopping around" and walked out getting my dream car for a price I can afford. It was an added bonus of working with Marvin, who was a lot of fun and did a great job making the experience easy and stress free. I really feel like he had my best interest in mind and wanted to get me the best deal possible. This man would have given me the shirt off his back. He basically gave me his lunch when I said I was getting hungry! I would HIGHLY recommend this place. Everyone was very friendly and eager to help. I love love LOVE my new 2013 Prius. Thank you Marvin and Flecher Jones of Freemont!! More
Another great experience!!! Marvin took great care of me in my upgrade from a recently purchased 2014 e350 cabrio to an almighty 2014 e550 coupe. Great working with you Marvin! Marvin took great care of me in my upgrade from a recently purchased 2014 e350 cabrio to an almighty 2014 e550 coupe. Great working with you Marvin! More
Having fun buying a car! Excellent service from Farouq- he is patient, polite, professional and addressed all my questions and concerns. Special shout out to Sang from Financ Excellent service from Farouq- he is patient, polite, professional and addressed all my questions and concerns. Special shout out to Sang from Finance as well who helped elevate the purchase experience. More
MY DREAM CAR CAME TRUE I cannot express how happy I am with the service and product that I received from Tony Chiem from this dealership. I had always dreamed of getting a I cannot express how happy I am with the service and product that I received from Tony Chiem from this dealership. I had always dreamed of getting a white, E 350 Mercedes for the past 3-5 years. I have visited different dealerships a few times but never feel comfortable to move forward. Until the E250 Bluetech came out, I had a chance to meet Tony when I was just "looking".in the dealership. Tony was very helpful in answering all my questions and concerns. As a first time user of a Mercedes, Tony spend his extra time with me to go over all the features, options, and technology in the car. I feel very comfortable with his financing recommendation as well and decided to go forward. I will definitely refer all of my friends to Tony Chiem at this dealership. More
great deal/ service i had great car purchase experience with this dealership and my sales person (Tomasz) he always provide me with his excellent service and price to pic i had great car purchase experience with this dealership and my sales person (Tomasz) he always provide me with his excellent service and price to pick the car with in my budget. i will recommend all my friend and family to him. More
Outstanding performance from Faruq and Shaun (Finance) Faruq's customer service has been excellent from the start (January 2014; we placed the "custom" order for the CLA on February 10, 2014) until 7/19 wh Faruq's customer service has been excellent from the start (January 2014; we placed the "custom" order for the CLA on February 10, 2014) until 7/19 when we actually took ownership of the car. He's always patient with our inquiries about the car features, details and even placed a special "free" request to the MB factory to provide a burlwood color and pattern that would highlight a "contrast" with the optional brown leather. His follow-through was outstanding. In addition to Faruq's excellent customer service, Shaun Graef (Finance manager) was greatly helpful in going through the financial and titling details of the transaction, making this car purchase a very enjoyable experience. More
Excellent Service First time I had a wonderful experience in buying a car. Everything was handled in direct and sensible manner. Tom Hamid was very kind and helpful in First time I had a wonderful experience in buying a car. Everything was handled in direct and sensible manner. Tom Hamid was very kind and helpful in answering all our concerns. More
Overall very happy I really appreciated my sales person (Faruq) - he went above and beyond to help me find the car I wanted. I wasn't as thrilled with the sales manager, I really appreciated my sales person (Faruq) - he went above and beyond to help me find the car I wanted. I wasn't as thrilled with the sales manager, who I felt was dismissive and rude. (Perhaps this is the way he handles price negotiations? Seemed unnecessary though.) Overall I was happy with my sales experience. The finance gentleman I worked with (AJ) was really nice but I do have to say I walked out with very paltry paperwork, and am still a bit concerned about that. He talked very fast when explaining my options and I certainly didn't retain all of it after a day of test driving. I'd like to have documentation for all of my extended warranties, etc, and was surprised these weren't provided. More