Fletcher Jones Motorcars of Fremont

Great service - Fantastic experience Our sales person Rommel Villamor was courteous, very pleasant to work with and importantly was knowledgeable about the product and took the time to ex Our sales person Rommel Villamor was courteous, very pleasant to work with and importantly was knowledgeable about the product and took the time to explain the features and functionality during the test drives as well as after the purchase. Never thought buying an auto would be such a pleasant and enjoyable experience - Thanks Rommel. The several test drives we requested were conducted with a smile and with excellent service. Customer satisfaction was always on Rommel's mind and he provided a fantastic buying experience. The rest of the support staff involved with the financing and delivery were great too. We would highly recommend Fletcher Jones - Fremont to our family and friends. More

Glenn found the car I was looking for! This is my first Mercedes Benz. I've been looking at the 2015 C300 4Matic for about a month. Spoke with 8 different dealers to find a good price and t This is my first Mercedes Benz. I've been looking at the 2015 C300 4Matic for about a month. Spoke with 8 different dealers to find a good price and to find the car I was looking for. All the salespeople I spoke with suggested I do a custom order because apparently the Cranberry red interior is hard to come by without being fully loaded. The build time was 8-12 weeks. I continued looking and that's when I found Fletcher Jones of Fremont and met Glenn Hartzheim. After telling Glenn what I was looking for based on the options, he found it! It took him about 10 minutes but it was in Washington and told me it would take a week or so to get here if I wanted it. He kept me up to date on the status of the delivery. The price he offered was very competitive compared to the other dealers and Internet pricing. Glenn is friendly, professional, and not pushy at all. Excellent customer service before, during, and after purchase. Thanks Glenn! More

Great Experience We recently bought a C300 from Fletcher Jones Fremont. Rommel Villamor, our sales agent was exceptionally pleasant and helpful. We initially checked i We recently bought a C300 from Fletcher Jones Fremont. Rommel Villamor, our sales agent was exceptionally pleasant and helpful. We initially checked in around second week of Sept but could not finalize but we were happy that Rommel followed up with us and kept us informed on updates. He and Glen helped us throughout the process of buying from providing us all the possible options to offering a best price to getting all the paperwork done in quick and smooth way. Thank you Rommel Villamor, Glen and Shaun for the amazing customer service, we will definitely be back. More

My 2nd Mercedes from Marvin! Marvin went above and beyond to help me the first time I bought my C250 back in 2011 and the service I received the 2nd time around when I wanted an u Marvin went above and beyond to help me the first time I bought my C250 back in 2011 and the service I received the 2nd time around when I wanted an upgrade was impeccable. I'll be calling him once it's time to upgrade again. The finance manager I worked with was absolutely fantastic as well. As far as service, Ron Reyes is great! I reside in South San Jose but will travel to Fremont despite of having a few other Mercedes dealers closer to home for maintenance and service just cause of Ron. I absolutely love this dealership. More

Sam Wali & Shaun Graef were great!!! We walked in to just look around and to see what was so special about Mercedes. We drove out with a new car. Sam W. made our experience very enjoyable We walked in to just look around and to see what was so special about Mercedes. We drove out with a new car. Sam W. made our experience very enjoyable. He is very knowledgeable and professional. We did not get the pressure to purchase but the experience to learn what Mercedes has to offer. Then we meet Shaun Graef in finance and he greeted us will a solid hand shake and big hello. Shaun was professional and very quick. He knew our time was valuable and did not want to waste it. We walked out of his office feeling relaxed and excited about our new car. We will be back for our next car purchase. More

Best Car buying experience By far the best car buying experience ever from Shaq & AJ and they both are fantastic in delivering best customer experience. Shaq made my car shoppin By far the best car buying experience ever from Shaq & AJ and they both are fantastic in delivering best customer experience. Shaq made my car shopping experience most enjoyable. He was pleasant, courteous and totally professional. I felt very comfortable dealing with him and that is not common these days with many dealerships.AJ was great in finance, offer me the best finance options available for me! I will only deal with Shaq & AJ when purchasing my next new mercedes in the near future. More

Just fantastic! Very happy. I came in unsure about what car I really wanted. George was simply fantastic in educating me helping me decide which car was best for me. I test drove I came in unsure about what car I really wanted. George was simply fantastic in educating me helping me decide which car was best for me. I test drove the C250 coupe with him and it was love at first ride! Prior to visiting Fletcher Jones, I test drove the Lexus iS 350 and the BMW 428i- this car surpassed both in the driving pleasure, feel, comfort, and looks department (in my opinion). I would most certainly recommend Fletcher Jones Mercedes to all you German car enthusiasts- they aren't out to loot you of your hard earned money, but to help you find the best car for you and are willing to negotiate without any stringent, repulsive conditions. More

Car Service What an excellent job......Ron Reyes, our service advisor. He's very thorough and explain everything to us in detail, most importantly he provide us a What an excellent job......Ron Reyes, our service advisor. He's very thorough and explain everything to us in detail, most importantly he provide us a reasonable solution. Ron is consistent and would always concentrate with each of his customers. He seems to be the busiest service advisor but we don't mind waiting for him. He takes the time to see us if we are in the waiting room, or give us a call in spite of his hectic schedule to update us on our car. He is very polite, focus and consistently follows through. We are so happy to find someone who we can trust our car. That's what I call "Service"......kudos!!!! to Ron Reyes....... More

over the top customer service I would like to say how I appreciate Mr. Ron Reyes for checking up on my car and me, even though he knows I moved to Arizona. I can feel how he cares I would like to say how I appreciate Mr. Ron Reyes for checking up on my car and me, even though he knows I moved to Arizona. I can feel how he cares for his customers. I highly recommend him as a service writer! More

Awesome car buying experience We wanted to purchase a C250 and after talking to Misty over phone, she gave us the best car, fully loaded at very affordable price. When we reached t We wanted to purchase a C250 and after talking to Misty over phone, she gave us the best car, fully loaded at very affordable price. When we reached the dealership the car was all ready to test drive and we loved the car. The transaction discussion was very smooth and Misty is very polite and courteous to work with and very professional. She went above and beyond to make sure all the paperwork is in order and we have everything in place to complete the transaction quickly and smoothly. We highly recommend this place and especially Misty. More