Fletcher Jones Motorcars of Fremont

My 2nd Mercedes from Marvin! Marvin went above and beyond to help me the first time I bought my C250 back in 2011 and the service I received the 2nd time around when I wanted an u Marvin went above and beyond to help me the first time I bought my C250 back in 2011 and the service I received the 2nd time around when I wanted an upgrade was impeccable. I'll be calling him once it's time to upgrade again. The finance manager I worked with was absolutely fantastic as well. As far as service, Ron Reyes is great! I reside in South San Jose but will travel to Fremont despite of having a few other Mercedes dealers closer to home for maintenance and service just cause of Ron. I absolutely love this dealership. More

Best Car buying experience By far the best car buying experience ever from Shaq & AJ and they both are fantastic in delivering best customer experience. Shaq made my car shoppin By far the best car buying experience ever from Shaq & AJ and they both are fantastic in delivering best customer experience. Shaq made my car shopping experience most enjoyable. He was pleasant, courteous and totally professional. I felt very comfortable dealing with him and that is not common these days with many dealerships.AJ was great in finance, offer me the best finance options available for me! I will only deal with Shaq & AJ when purchasing my next new mercedes in the near future. More

Sam Wali & Shaun Graef were great!!! We walked in to just look around and to see what was so special about Mercedes. We drove out with a new car. Sam W. made our experience very enjoyable We walked in to just look around and to see what was so special about Mercedes. We drove out with a new car. Sam W. made our experience very enjoyable. He is very knowledgeable and professional. We did not get the pressure to purchase but the experience to learn what Mercedes has to offer. Then we meet Shaun Graef in finance and he greeted us will a solid hand shake and big hello. Shaun was professional and very quick. He knew our time was valuable and did not want to waste it. We walked out of his office feeling relaxed and excited about our new car. We will be back for our next car purchase. More

Just fantastic! Very happy. I came in unsure about what car I really wanted. George was simply fantastic in educating me helping me decide which car was best for me. I test drove I came in unsure about what car I really wanted. George was simply fantastic in educating me helping me decide which car was best for me. I test drove the C250 coupe with him and it was love at first ride! Prior to visiting Fletcher Jones, I test drove the Lexus iS 350 and the BMW 428i- this car surpassed both in the driving pleasure, feel, comfort, and looks department (in my opinion). I would most certainly recommend Fletcher Jones Mercedes to all you German car enthusiasts- they aren't out to loot you of your hard earned money, but to help you find the best car for you and are willing to negotiate without any stringent, repulsive conditions. More

Car Service What an excellent job......Ron Reyes, our service advisor. He's very thorough and explain everything to us in detail, most importantly he provide us a What an excellent job......Ron Reyes, our service advisor. He's very thorough and explain everything to us in detail, most importantly he provide us a reasonable solution. Ron is consistent and would always concentrate with each of his customers. He seems to be the busiest service advisor but we don't mind waiting for him. He takes the time to see us if we are in the waiting room, or give us a call in spite of his hectic schedule to update us on our car. He is very polite, focus and consistently follows through. We are so happy to find someone who we can trust our car. That's what I call "Service"......kudos!!!! to Ron Reyes....... More

over the top customer service I would like to say how I appreciate Mr. Ron Reyes for checking up on my car and me, even though he knows I moved to Arizona. I can feel how he cares I would like to say how I appreciate Mr. Ron Reyes for checking up on my car and me, even though he knows I moved to Arizona. I can feel how he cares for his customers. I highly recommend him as a service writer! More

Awesome car buying experience We wanted to purchase a C250 and after talking to Misty over phone, she gave us the best car, fully loaded at very affordable price. When we reached t We wanted to purchase a C250 and after talking to Misty over phone, she gave us the best car, fully loaded at very affordable price. When we reached the dealership the car was all ready to test drive and we loved the car. The transaction discussion was very smooth and Misty is very polite and courteous to work with and very professional. She went above and beyond to make sure all the paperwork is in order and we have everything in place to complete the transaction quickly and smoothly. We highly recommend this place and especially Misty. More

"Excellent Service Rommel Villamor" We purchased a E550 and Rommel Villamor made our shopping experience enjoyable. He was very professional, pleasant and courteous. Other employees tha We purchased a E550 and Rommel Villamor made our shopping experience enjoyable. He was very professional, pleasant and courteous. Other employees that we seen at Fletcher Jones was Ajmal AJ Faroqui (very pleasant) & Zabi Rahimi (very tech informative) I would highly recommend family and friends to Rommel Villamor. We have purchased other cars in the past, not so good experience one in particular. Went into a Mercedes Dealer in Pleasanton and was not asked if we needed help. (we were passed up as other customers came in) We had a great experience in purchasing our car at Fletcher Jones in Fremont and would highly recommend them to see Rommel Villamor for excellent service. More

car buying By far the best car buying experience ever Tito Talampas is fantastic , product knoll age is great, an super nice , he seemed to know what i was goin By far the best car buying experience ever Tito Talampas is fantastic , product knoll age is great, an super nice , he seemed to know what i was going to ask, and had the answer ready! told me more in a short time than anyone i have talked to an i have been ALL over! Shaun was great in finance, had some in sites through out! Just outstanding!! More

Very Satisfied Customer Sam Wali made my car shopping experience most enjoyable. He was pleasant, courteous and totally professional. I felt very comfortable dealing with him Sam Wali made my car shopping experience most enjoyable. He was pleasant, courteous and totally professional. I felt very comfortable dealing with him and that is not common these days with many dealerships. I came away feeling and knowing I got a very good deal on a reliable car. I would definitely recommend Sam to my many friends. Sam is a "keeper." Shaun Graef was a real blessing to me. He gave me information about the unused portion of my extended warranty on my ML 350 I traded and as a result I got a lot of money back. Not many finance managers would do that. He explained the purchase very clearly and i am so grateful for Shaun. More