Fletcher Jones Motorcars of Fremont

Perfect first time car buying experience!!!! This was the first time I was buying a car and I'm really glad I chose Fletcher Jones Motorcars of Fremont. Faruq was my primary contact for all my sa This was the first time I was buying a car and I'm really glad I chose Fletcher Jones Motorcars of Fremont. Faruq was my primary contact for all my sales related queries. He answered all my questions very nicely and with complete details. He showed me the perfect car which I wanted to buy. Faruq really helped me a lot while going over all the different options and packages. He gave me each and every minute details I wanted to know. He helped me a lot in getting the deal finalized and getting the car which I liked. Since this was the first time I was buying a car and was going with a higher brand, I had my budget restrictions. Faruq considered all my restrictions and helped me in putting together a great deal. Shaun helped me to a great extent in finalizing onto a great deal. He walked me over all the necessary mercedes products and suggested me the right things to consider. He even put in great efforts to get my financing done with reasonable rates. He ensured that I sealed the deal with great satisfaction and happiness. Overall I want to say I am really happy with the car buying experience. All thanks to Faruq and Shaun for extending their kindness and helping me out to such a great extend. The entine car buying experience was just perfect and I walked out with a big smile on my face! More

Excellent Service with Great Attention to Detail I had a fantastic experience purchasing my car from Fletcher Jones in Fremont. From the time that I was greeted by a smiling Tom Hamid at the entrance I had a fantastic experience purchasing my car from Fletcher Jones in Fremont. From the time that I was greeted by a smiling Tom Hamid at the entrance to being handed keys to my new car (with the Mercedes Benz keychain), the experience was excellent. Tom patiently explained the pros and cons of various models. He offered to let me 'borrow' the car for a couple of hours to get a feel for the car and to talk it over with my wife ("smart soft selling"). Once I made the decision to purchase the car, he made sure that the car was cleaned, detailed and had all blemishes removed. Finally at the time of delivery, he excitedly explained all the features of the car. I have bought luxury cars before and have never been treated this well. I almost felt like a royal. PS Thanks also to the professionalism of all the staff including Mr. Ajmal Sardar in the Finance Dept. PPS I love my C250!! More

Awesome Tony was very knowledgable and even my husband who is hard to please was impressed he worked with Shaun in finance and got me a great rate for my less Tony was very knowledgable and even my husband who is hard to please was impressed he worked with Shaun in finance and got me a great rate for my less than seller credit. Tony converted me from Lexus to my first Mercedes loving my car so far and know if I have issues is can call Tony he is really good following up More

Great experience overall! We had a great experience buying a car at Fletcher Jones Mercedes in Fremont. We used to go to Beschoff in San Jose but we prefer our experience here. We had a great experience buying a car at Fletcher Jones Mercedes in Fremont. We used to go to Beschoff in San Jose but we prefer our experience here. The staff was very professional and Tony Chien, our salesperson, made the process very easy and transparent. I would definitely recommend Tony Chien and this dealership. More

Quick and Easy Transaction! I received outstanding customer service! Thank you Tony and rest of team for making my transaction quick, painless, informative, and enjoyable. I'm I received outstanding customer service! Thank you Tony and rest of team for making my transaction quick, painless, informative, and enjoyable. I'm loving my new ML400! More

New car Sam was helpful and friendly from the get go. I was at a previous dealership and the service was not even a quarter as good as here. I told Sam what I Sam was helpful and friendly from the get go. I was at a previous dealership and the service was not even a quarter as good as here. I told Sam what I wanted, what I needed for trade in and price I was willing to pay. He made it happen and had the car waiting ready to go the next day. (It was at another dealership) transaction was smooth and painless. I have wanted this car for one year now and finally drove it to work this morning after imagining it for so long. More

Great Experiene We went to Fletcher Jones dealership not having any idea what car we wanted. Sam Wali met us at the door and from the first moment he was polite and We went to Fletcher Jones dealership not having any idea what car we wanted. Sam Wali met us at the door and from the first moment he was polite and pleasant. He listened to our needs and showed us several cars. Sam spent much time explaining and comparing the cars and their features. He is a great salesperson and works hard to satisfy his customers' needs without being pushy. Overall we had a great experience and would recommend Sam Wali to our friends and family. More

Its all in the details! Two years into my lease, I knew it was time, my local dealership was not responsive to my call, but Misty was... Deal was aggressive so I took a long Two years into my lease, I knew it was time, my local dealership was not responsive to my call, but Misty was... Deal was aggressive so I took a long drive to Fremont, dealership is being renovated we had hard time finding the car I wanted, when we did... the deal was done, the original figures were honored (even an error was honored). (It took longer to get the car washed and gassed then it did not finish the paperwork) It was fun, relatively painless and I will tell others that it's worth the drive! Nicely done, Mikre, Shaun & Misty, I highly recommend you seek out Misty Uemura! More

smooth and quick transaction We bought a new 2015C300 sedan. Before going into the dealership we researched online for that vehicle and knew going in about the pricing and options We bought a new 2015C300 sedan. Before going into the dealership we researched online for that vehicle and knew going in about the pricing and options etc. We expected to be given the run around which is typical in car deals, however we were pleasantly surprised. Having gone through the various options and a few quick test drives we knew we wanted to get the C300. We had a trade in from our old car and before we knew it we had a satisfactory deal made. This has been by far the quickest car purchase we have made. We definitely recommend getting your new merc from here. More

Great online buying experience After doing my research and selecting my vehicle, TrueCar set me up with Tommy from Fletcher Jones to complete my purchase. I can't say enough good th After doing my research and selecting my vehicle, TrueCar set me up with Tommy from Fletcher Jones to complete my purchase. I can't say enough good things about Tommy and his partnership. He was highly responsive both via email and phone. He was very pleasant to work with and had all of the paperwork ready to go when we showed up. After the sale, he has done a great job checking in and making sure we're satisfied with the purchase. I'd also like to thank Shaun in Finance. Like Tommy, he had all of our paperwork ready to go and we were in and out of the Finance office in a matter of minutes. The preparation and partnership from Fletcher Jones was greatly appreciated and made for a great car buying experience! More