Fletcher Jones Motorcars of Fremont

The way car buying is MEANT to be,,, I found Fletcher Jones through TrueCar. Misty Uemura, my Internet sales rep, contacted me within a few minutes of submitting my TrueCar request and go I found Fletcher Jones through TrueCar. Misty Uemura, my Internet sales rep, contacted me within a few minutes of submitting my TrueCar request and got immediately to work. Within a day she had secured the exact car we were looking for (from another dealer) and steered us quickly and efficiently through the test drive, deal negotiation, and closing processes. I was offered very good pricing up front on the car via TrueCar and the entire sales team worked with me to get the overall deal, including tradein, where I needed it to be. They are tough but fair negotiators, always pleasant and respectful and applied absolutely no strong arm tactics, bait-and-switch, or finance time upselling. The overall impression conveyed is one of partnership working a deal that best meets the needs of both parties, rather than the adversarial process I've encountered at other dealerships. In short, this is the way car buying is meant to work in the Internet age: rapid, efficient access to product and information; straightforward price negotiation; and a very efficient process. We drove our new car off the lot within 48 hours of initial contact and could not be happier with the experience. Even with the drive from the Peninsula I wouldn't hesitate to use them for future purchases or service. More

The Third Dealership was the Charm Tom Hamid, the sales person, was very patient and explained clearly the difference between the luxury and sport model in the Mercedes E-350. He spent Tom Hamid, the sales person, was very patient and explained clearly the difference between the luxury and sport model in the Mercedes E-350. He spent extra time going over the telephone, navigation and other systems of the car after we decided to purchase it. Ajmal Faroqi, the finance director, was extremely respectful and quick to complete the paper work necessary for the transaction. I only wish my wife and I had gone to the Fletcher Jones Motorcars dealership first and avoided the other two dealerships we visited on December 21, 2014. My only regret is that Mr. Sang So, who we had an appointment with at 2:00 PM, did not personally meet us first before he asked Tom Hamid to assist us. More

Most Customer Centric Approach To Sales Where do I start, Pinged Internet Sales > Marvin Called in 5Mins > Heard my Story patiently > Told me i'll be able to help you out > then stated just Where do I start, Pinged Internet Sales > Marvin Called in 5Mins > Heard my Story patiently > Told me i'll be able to help you out > then stated just visit the dealership next afternoon > I was there and i was in and out within 1.5 hours with a brand spanking new C300. Awesome staff from Marvin Ledesma to Dody Abshir to Mike Bates, one of the best Mercedes dealership in town. This is my second car from this dealership, i'll never go anywhere else cuz these associates care for their customers and not trying to sell you what you don't need. And lastly Marvin Ledesma ROCKS !! Professional, great listening capability and understands your situation + works around it to make things happen. Fletcher Jones customer for Life !! Shishir Verma More

Great car buying experience I've been looking for certified preowned R350. I found one on Saturday on mbusa.com, contacted Fletcher Jones Mercedes Benz. Faruq sent me an email w I've been looking for certified preowned R350. I found one on Saturday on mbusa.com, contacted Fletcher Jones Mercedes Benz. Faruq sent me an email with the price and I stopped by the dealership before dinner for a test drive. We liked the car and Faruq and AJ patiently worked with me to answer all my questions. No surprises, very smooth car buying experience. Will recommend to my friends. More

Phenomenal Customer Service! I was shopping for a new car and knew that I wanted to purchase a Mercedes Benz. While I was doubtful I would be able to afford a new vehicle (or rece I was shopping for a new car and knew that I wanted to purchase a Mercedes Benz. While I was doubtful I would be able to afford a new vehicle (or receive financing), I agreed to test drive a few models and explore any and all financing options. I have never worked with more professional people than Faruq Mansoor and Marvin Ledesma. Both of these gentlemen treated me with the utmost respect and dignity and made the purchase process stress free. I LOVE my new, certified ML350 and am so greatful to have bought my vehicle from the Fletcher Jones Motorcars Dealership. I intend to share my pleasant experience with my friends and colleagues in an effort to promote the Fletcher Jones brand. Faruq is indeed very patient and truly cares about you finding the perfect vehicle. Faruq was not at all "pushy" and is far from the typical sales person you would expect to encounter at a dealership. In addition, Zabi Rahimi was very thorough and patient when explaining the details of the car to me. Shaun Graef was very warm and worked quickly to get me in and out as my son was tired and ready to go home. I highly recommend Faruq Mansoor and the entire team at the Fletcher Jones Mercedes Benz dealership. More

Rainy day car buying with an infant & toddler on hand My wife & I certainly experienced a high level of service at Fletcher Jones Fremont considering we had both our young kids with us while looking at a My wife & I certainly experienced a high level of service at Fletcher Jones Fremont considering we had both our young kids with us while looking at a CPO 2013 GL450 we were interested in. We were late to our appointment & it was pouring rain. Yet, our sales rep Mozie Razawi had the car prepped & out front for us to glean over and test drive immediately upon arrival . I did not anticipate purchasing that day however we liked the car & decided to negotiate with what limited time we had. During which I had to make a scheduled one hour work related phone call & Mozie was kind enough to allow me to use his desk & phone to complete. Upon final signing at the finance department, Mozie & his colleague Zabi kept my youngest toddler entertained at their well appointed waiting lounge. I came out to find my son surrounded by a handful of Fletcher Jones staff members whom he made friends with. We are very happy with our purchase and very appreciative of the great service we received while at Fletcher Jones Fremont. Special thanks to Mozie for making it painless and Zabi for the vehicle tech review. Keep up the great work! Michael & Angelina More

Got a new 2015 Mercedes GLA250 Me and my mom have gotten Lexuses in the past, but my mom was thinking of getting a Mercedes instead to try something different. We were referred by a Me and my mom have gotten Lexuses in the past, but my mom was thinking of getting a Mercedes instead to try something different. We were referred by a friend to contact Sales Associate Tony Chiem, and there was good reason our friend recommended him. We had a stellar experience with Tony, who really took care of us and is the type of guy who you feel like you can trust. My family has worked with several car salesmen in the past, but Tony was the most accommodating out of all of them. We would absolutely recommend our friends or family to Tony at the Fletcher Jones Mercedes dealership if they were thinking of getting a Mercedes. We will definitely be calling Tony again next time we want a new car because he has converted us from Lexus to Mercedes. More

Perfect first time car buying experience!!!! This was the first time I was buying a car and I'm really glad I chose Fletcher Jones Motorcars of Fremont. Faruq was my primary contact for all my sa This was the first time I was buying a car and I'm really glad I chose Fletcher Jones Motorcars of Fremont. Faruq was my primary contact for all my sales related queries. He answered all my questions very nicely and with complete details. He showed me the perfect car which I wanted to buy. Faruq really helped me a lot while going over all the different options and packages. He gave me each and every minute details I wanted to know. He helped me a lot in getting the deal finalized and getting the car which I liked. Since this was the first time I was buying a car and was going with a higher brand, I had my budget restrictions. Faruq considered all my restrictions and helped me in putting together a great deal. Shaun helped me to a great extent in finalizing onto a great deal. He walked me over all the necessary mercedes products and suggested me the right things to consider. He even put in great efforts to get my financing done with reasonable rates. He ensured that I sealed the deal with great satisfaction and happiness. Overall I want to say I am really happy with the car buying experience. All thanks to Faruq and Shaun for extending their kindness and helping me out to such a great extend. The entine car buying experience was just perfect and I walked out with a big smile on my face! More

Awesome Tony was very knowledgable and even my husband who is hard to please was impressed he worked with Shaun in finance and got me a great rate for my less Tony was very knowledgable and even my husband who is hard to please was impressed he worked with Shaun in finance and got me a great rate for my less than seller credit. Tony converted me from Lexus to my first Mercedes loving my car so far and know if I have issues is can call Tony he is really good following up More

Excellent Service with Great Attention to Detail I had a fantastic experience purchasing my car from Fletcher Jones in Fremont. From the time that I was greeted by a smiling Tom Hamid at the entrance I had a fantastic experience purchasing my car from Fletcher Jones in Fremont. From the time that I was greeted by a smiling Tom Hamid at the entrance to being handed keys to my new car (with the Mercedes Benz keychain), the experience was excellent. Tom patiently explained the pros and cons of various models. He offered to let me 'borrow' the car for a couple of hours to get a feel for the car and to talk it over with my wife ("smart soft selling"). Once I made the decision to purchase the car, he made sure that the car was cleaned, detailed and had all blemishes removed. Finally at the time of delivery, he excitedly explained all the features of the car. I have bought luxury cars before and have never been treated this well. I almost felt like a royal. PS Thanks also to the professionalism of all the staff including Mr. Ajmal Sardar in the Finance Dept. PPS I love my C250!! More