Fletcher Jones Motorcars of Fremont

The quality of service received from Ricky Tan Certified Sales Professional and Sang SO General Sales Manager was belittling at Fletcher Jones Motorcars in Fremont, CA. These two individuals are in the in Sales Professional and Sang SO General Sales Manager was belittling at Fletcher Jones Motorcars in Fremont, CA. These two individuals are in the industry to sell faulty products to receive their commission. RICKY WILL LIE TO SELL A CAR. They don’t care what happens after you drive off. Better salesman and manager to deal with vs these two. Don’t get fooled by Ricky’s fake laughter and stories he shares about his niece’s and nephews. His not a caring individual. Appreciate and applaud the service received from Steven Quinn(Service Advisor) and Kimo Sanches (Service Director). Ricky Tan, Certified Sales Professional. I purchased a brand new GLB 2022. I informed Ricky of two things I was looking for in a car: heated seats and Ambient lighting. He informed me this vehicle was equipped with both, which was lie. It was definitely equipped with the ambient lighting but not heated seats. He didn't show me all the functions of the car and/or how to navigate. He told me to youtube and learn how to use the vehicle . Major red flag that I overlooked.. One week after the purchase I started hearing noises when I turned the car and system suspended messaged was displayed. I informed Ricky and he told me to connect with the service. As a sales man, he never checked to see if the situation was resolved.Ricky spoke negative towards Quinn and stated he would have connected me with a different advisor. Again shows his moral talking bad about another employee of the dealership. Dropped the car off at Fremont Dealership. One week later I received a call from my service advisor Steven Quinn, indicating the noise is due to cold and hot weather. I informed Steven that I’m not purchasing a car to hear a sound dependent on the weather. He agreed to keep the car for additional time which turned out to be three extra weeks. He informed me he wasn’t able to fix the situation and called me to speak wth himself and sales manager Sang So to see what can be done. Sang So, General Sales Manager (unprofessional and Unethical business practice). The worst person I ever dealt with. Informed me he needed to hear what happen from the horse’s mouth Steven before he can make an informed decision. Which I agreed on. He left me waiting in the lobby for 30 minutes and never came back to check in. He wasn’t able to face the truth and was running away from the situation knowing if he returned the car he would be losing money. Steven Quinn: Amazing and honest service advisor. No words can describe the amazing service i received from him through the course of one month. Kimo Sanches, Service Director. Very professional individual who heard my story and questioned what I want to achieve out of today’s meeting. Engaged in a difficult conversation which wasn’t easy. Remarkable customer service received from Kime and Steven. More

I wish I could ZERO rating for this dealership. They sell cars at 15-20k over sticker which is a scam (they quote inventory shortage) as Mercedes from south california- either Mercedes of anaheim o They sell cars at 15-20k over sticker which is a scam (they quote inventory shortage) as Mercedes from south california- either Mercedes of anaheim or Mercedes of laguna are selling at sticker. For example, they tried to sell me GLE 450 MSRP $77K with asking 20k over the sticker and then reducing to $15k over the sticker making you feel "special" lol. so the total comes to 92k, add taxes, reg and fees, it comes to 100k. The money factor is 5.99% they wish to sell, THATS RIGHT 5.99% and makes your lease/finance payment more than a tesla model X which is 2.5% money factor and much higher residual value in case you want to sell it. Do your math before they try to lock you in. THESE GUYS PUSH YOU HARD!!! SLEAZY SALES PEOPLE. More