Fletcher Jones Motorcars of Fremont

Can't beat the deals Scored an outrageous price on a new E350 without the normal hassle. We explained our position to Tony Chiem who helped us find a vehicle that matched Scored an outrageous price on a new E350 without the normal hassle. We explained our position to Tony Chiem who helped us find a vehicle that matched our requirements and closed the price negotiations very quickly. The experience was prompt and straightforward. Love the new E350. More

Misleading Lease Information I leased a new vehicle from Fletcher Jones in February. Overall the staff at the dealership was very nice as you would expect from any dealership. I I leased a new vehicle from Fletcher Jones in February. Overall the staff at the dealership was very nice as you would expect from any dealership. I worked with Tom in leasing my Mercedes. While Tom was helpfully intitially, he was not very forward with disclosing the leasing term. Since it was my first time leasing, they defintely took advantage of that and not answering my question honestly when asked. I asked about the money factor (MF) in the lease and was told that it is not negotiable. This was repeated more than once. It is in fact negotiable like the interest rate when purchase instead of leasing. I went back the next day to point out that I was given false information regarding my lease. With my excellent credit score, I would have qualify for some of the best rate. Sang said he will help me reduce the MF by a little bit as a "courtesy" and being committed to excellent customer service. Obviously, the first step in providing excellent customer service is to not give out false information. I enjoyed the car but the experience at this dealership left a sour taste. More

Best car buying experience EVER! I wanted to trade in my C Class for an SUV because we had a new addition to the family and was referred to Marvin Ledesma. I HATE the whole car buyin I wanted to trade in my C Class for an SUV because we had a new addition to the family and was referred to Marvin Ledesma. I HATE the whole car buying experience so I was dreading coming in. When we got to the dealership, we told Marvin what kind of car we wanted and what our price range was and he was able to get us to the right place in less than an hour! We were in and out of there in a little over 3 hours. That was the easiest and most open car buying experience I have ever had. Will definitely go to Marvin again for our next car. He was super friendly, professional, and most importantly, did not act like a shady car salesman. Thanks Marvin! We love our new M Class! More

Purchased a vehicle Purchased a used vehicle from Fletcher Jones a couple weeks ago. Just wanted to say it was a pleasant experience. No pressure, took care of some minor Purchased a used vehicle from Fletcher Jones a couple weeks ago. Just wanted to say it was a pleasant experience. No pressure, took care of some minor issues we had with the vehicle without any problems. Would definitely recommend this Dealership to our friends. More

Fantastic experience at FJ Mercedes I sat with Sam to discuss the features I would like in my car. He was experienced, professional, and detailed in explaining the technology within the I sat with Sam to discuss the features I would like in my car. He was experienced, professional, and detailed in explaining the technology within the car and the benefits of a Merc. I appreciate his patience in finding the car that met with my expectations and he gave me a good deal for it. Sam and Obaid stayed past their schedules to finish up the transaction. Sam was also brilliant in explaining the car functions and setting it up before I could drive off. Overall, I had an excellent experience and would recommend Sam, Obaid and FJ Mercedes especially if you need a lot of questions answered before your purchase. More

Amazing Sales Experience Cant think of a better car buying experience. Tony and Shaun were amazing and went out of their way to accommodate my needs. I had to special order th Cant think of a better car buying experience. Tony and Shaun were amazing and went out of their way to accommodate my needs. I had to special order the car and they helped all the way through. Loving the car.... More

Excellent Misty is very helpful and friendly sales person. She is very responsible on my order and updated on the status with my all the time. Misty is very helpful and friendly sales person. She is very responsible on my order and updated on the status with my all the time. More

Excellent THANK YOU Sam Wali . He was patient, very pleasant and professional. He followed up with me without ever being pushy . I walked out the door drivin THANK YOU Sam Wali . He was patient, very pleasant and professional. He followed up with me without ever being pushy . I walked out the door driving my car, very happy and satisfied. I am confident the service will continue. We will look for him again in the future.I would prefer my friend to Sam for buying a car. More

Called in the morning, left with a car that day Fletcher Jones Mercedes in Fremont is a classy operation. I came across the dealership through Truecar.com. Immediately after putting in an online req Fletcher Jones Mercedes in Fremont is a classy operation. I came across the dealership through Truecar.com. Immediately after putting in an online request, I was contacted by Misty, who over the phone/text procured a fair deal for a Mercedes GLA. I accepted the first price because I knew it was a fair price based upon shopping around at competitors. When I arrived at the dealership the experience was great. Everyone was friendly, helpful, and not pushy. Since the car that I wanted was not on site, they hustled behind the scenes to procure it so that I didn’t leave empty-handed. I really appreciate all the effort that they put in on my behalf. The dealers that I was shopping at before didn’t treat me like the customer, and in some cases didn’t treat me like a serious customer which got under my skin and ultimately lost my business. My business was valued at Fletcher Jones Mercedes in Fremont. The finance manger Alex even took the time to introduce me to the bosses there, who interrupted their meeting to say hello. THAT is how you establish a long-term relationship. Full-marks to the entire team at Fletcher Jones Mercedes in Fremont! More

Find my dream car here I was looking for a C300 sedan, and I have almost visited all dealerships in the bay area. They either don't have the color I wanted, or the package o I was looking for a C300 sedan, and I have almost visited all dealerships in the bay area. They either don't have the color I wanted, or the package option of the car was not I liked. Fletcher Jones Motorcars of Fremont was about the third dealership I visited. I talked to Jay what the packages and color I was looking for. Luckily they have the car just match everything I requested. We sit down to negotiate the price, Jay was very nice to work for me with his manager to match the price I asked for. For the first day, I did not decide to buy it, as we want to take look at other dealership as well. However, Jay is still very patient and nice to send us out the store. In the next week, Jay was kindly sending emails to keep working on the car we want to buy. Since we could not find any other cars has the same package, unless we waited for couple weeks, or compromised to different color. We accepted the price Jay fought against his manager for us. The price I would say it is great price comparing with other offers. Before we went to the store to pick up the car, Jay had ready prepared every documents for us, and the car is cleaned. He reminded us to have auto insurance ready for the car before we left just made sure we have nice car back to home. I have friend bought CLK from them last December, they recommend this dealership to me, I would go to recommend them to more of my friends. More