Fletcher Jones Motorcars of Fremont

Hassle free deal!! We were not sure what we wanted- however checking out the E350- and with Faruq's patience and expertise- we realized that the E350 was the perfect fit We were not sure what we wanted- however checking out the E350- and with Faruq's patience and expertise- we realized that the E350 was the perfect fit for us. Faruq has a warm and courteous approach to his clients. He answers questions clearly - without beating around the bush. Things were super easy all the way and the fair price we asked for was met with without any delays. Car was delivered on schedule and everything was as smooth as silk. Faruq - we would like to thank you for your time and patience. We love our new car! More

Wonderful experience Marvin Ledesma helped us to buy the car. The whole process was very smooth and pleasant. He tried very hard to give us a good deal and was very patien Marvin Ledesma helped us to buy the car. The whole process was very smooth and pleasant. He tried very hard to give us a good deal and was very patient to explain things. He even sent somebody to pick up our old card for trade-in. Thank you, Marvin! More

Wonderful experience What a excellent experience. Sam help me find the car I need with reasonable price. Great follow up after I got the car. Appreciate your help Sam! What a excellent experience. Sam help me find the car I need with reasonable price. Great follow up after I got the car. Appreciate your help Sam! More

Can't beat the deals Scored an outrageous price on a new E350 without the normal hassle. We explained our position to Tony Chiem who helped us find a vehicle that matched Scored an outrageous price on a new E350 without the normal hassle. We explained our position to Tony Chiem who helped us find a vehicle that matched our requirements and closed the price negotiations very quickly. The experience was prompt and straightforward. Love the new E350. More

Misleading Lease Information I leased a new vehicle from Fletcher Jones in February. Overall the staff at the dealership was very nice as you would expect from any dealership. I I leased a new vehicle from Fletcher Jones in February. Overall the staff at the dealership was very nice as you would expect from any dealership. I worked with Tom in leasing my Mercedes. While Tom was helpfully intitially, he was not very forward with disclosing the leasing term. Since it was my first time leasing, they defintely took advantage of that and not answering my question honestly when asked. I asked about the money factor (MF) in the lease and was told that it is not negotiable. This was repeated more than once. It is in fact negotiable like the interest rate when purchase instead of leasing. I went back the next day to point out that I was given false information regarding my lease. With my excellent credit score, I would have qualify for some of the best rate. Sang said he will help me reduce the MF by a little bit as a "courtesy" and being committed to excellent customer service. Obviously, the first step in providing excellent customer service is to not give out false information. I enjoyed the car but the experience at this dealership left a sour taste. More

Best car buying experience EVER! I wanted to trade in my C Class for an SUV because we had a new addition to the family and was referred to Marvin Ledesma. I HATE the whole car buyin I wanted to trade in my C Class for an SUV because we had a new addition to the family and was referred to Marvin Ledesma. I HATE the whole car buying experience so I was dreading coming in. When we got to the dealership, we told Marvin what kind of car we wanted and what our price range was and he was able to get us to the right place in less than an hour! We were in and out of there in a little over 3 hours. That was the easiest and most open car buying experience I have ever had. Will definitely go to Marvin again for our next car. He was super friendly, professional, and most importantly, did not act like a shady car salesman. Thanks Marvin! We love our new M Class! More

Purchased a vehicle Purchased a used vehicle from Fletcher Jones a couple weeks ago. Just wanted to say it was a pleasant experience. No pressure, took care of some minor Purchased a used vehicle from Fletcher Jones a couple weeks ago. Just wanted to say it was a pleasant experience. No pressure, took care of some minor issues we had with the vehicle without any problems. Would definitely recommend this Dealership to our friends. More

Fantastic experience at FJ Mercedes I sat with Sam to discuss the features I would like in my car. He was experienced, professional, and detailed in explaining the technology within the I sat with Sam to discuss the features I would like in my car. He was experienced, professional, and detailed in explaining the technology within the car and the benefits of a Merc. I appreciate his patience in finding the car that met with my expectations and he gave me a good deal for it. Sam and Obaid stayed past their schedules to finish up the transaction. Sam was also brilliant in explaining the car functions and setting it up before I could drive off. Overall, I had an excellent experience and would recommend Sam, Obaid and FJ Mercedes especially if you need a lot of questions answered before your purchase. More

Excellent Misty is very helpful and friendly sales person. She is very responsible on my order and updated on the status with my all the time. Misty is very helpful and friendly sales person. She is very responsible on my order and updated on the status with my all the time. More

Excellent THANK YOU Sam Wali . He was patient, very pleasant and professional. He followed up with me without ever being pushy . I walked out the door drivin THANK YOU Sam Wali . He was patient, very pleasant and professional. He followed up with me without ever being pushy . I walked out the door driving my car, very happy and satisfied. I am confident the service will continue. We will look for him again in the future.I would prefer my friend to Sam for buying a car. More