Fletcher Jones Motorcars of Fremont

Painless Purchase Really loved the smooth shopping experience provided by Marvin. I was planning on purchasing a new car for a while and Marvin was very quick in gettin Really loved the smooth shopping experience provided by Marvin. I was planning on purchasing a new car for a while and Marvin was very quick in getting back to me with the exact car and price that I was looking for! Was in and out with the car by the end of the day! Marvin's performance definitely goes above and beyond my expectations! Definitely recommend Marvin for getting a good deal on a dream car! AJ was very helpful in securing a really good finance rate for my dream car! More

BEST car-buying experience EVER. I've put off buying a car for years now because I dread dealing with car salesmen. I held onto my first car for nearly 13 years because as almost anyo I've put off buying a car for years now because I dread dealing with car salesmen. I held onto my first car for nearly 13 years because as almost anyone can vouch, car salesmen can be very stressful to deal with. NOT MARVIN!!! Marvin responded to my online inquiry on the car in less than 3 minutes. I was told by another salesman in the area that the best deal that could be offered to me was a few hundred off the sticker price due to high demand for my car. Not the case at all. Marvin proved all my worst nightmares about car buying to be wrong. Not only did I get an exceptional deal on my CLA250, I walked away with a new friend. I inquired about the car on a Tuesday afternoon, made a deal via email in less than an hour, and by that evening, my car was delivered from a sister dealership in Marin to Fletcher Jones Mercedes-Benz in Fremont. We completed most of the paperwork details via phone, which took all but 15 minutes, and the rest is history. Marvin kept me informed every step of the way, from finding the one and only Grey CLA with my absolute must-have options in the Bay Area, to when it it arrived on site via a personal picture text message. We scheduled a time that was convenient for my work schedule so that I could get in and out in just about 2 hours-- most of which, we were laughing, joking, and taking pictures of my new car. Upon arrival, Marvin greeted me with all smiles, handed me my keys, and told me to go for a drive before we even got down to signing papers. When I got back, I was ushered over to Obaid in Finance to sign my signature on a billion documents, which were explained in very high-level detail-- exactly what I love. After writing a check, Marvin personally delivered my car and sat with me to explain everything I needed to know about my car... what and where each button, knob, compartment, and thingamajig did. After a few dozen more photos, I was off to dinner to celebrate my new purchase. Marvin followed up after a couple hours to ensure his customer service met my needs. YES! ABOVE AND BEYOND! I really could not have asked for a better experience than this. I'm amazingly thrilled at his exceptional personal touches in customer service, and already have friends in queue to purchase a car from him. THANK YOU SO SO SO MUCH. More

An A plus experience I am very pleased with my experience at Fletcher Jones Motorcars of Fremont. To begin with, my son-in-law worked with manager Mike Bates to get me exa I am very pleased with my experience at Fletcher Jones Motorcars of Fremont. To begin with, my son-in-law worked with manager Mike Bates to get me exactly the ML 350 I had envisioned, and in just two days. Picking up the car at the dealership, I was very happy with the friendliness, frankness, and knowledgeability of salesman Mike Alkaddomui and the other professionals who worked with me. I feel sure that I will continue to be delighted with the people and the services at Fletcher Jones of Fremont. More

Excellent experience! I went to this dealership just to compare the GLA model to other crossover we want to have as our next vehicle. Marvin is friendly and kind. He answer I went to this dealership just to compare the GLA model to other crossover we want to have as our next vehicle. Marvin is friendly and kind. He answered all our questions with patience. He is very knowledgeable on all the Mercedes models. We were able to negotiate a price for a GLA with more options than we expected. Bought the car in two day. Overall great experience.Definitely recommended Marvin as first choice car dealer! . More

Brushed us off based on current car Tommy was extremely rude to my friend. He snorted at the fact she was driving a Hyundai Sonata and would come and look at mercedes. He said something Tommy was extremely rude to my friend. He snorted at the fact she was driving a Hyundai Sonata and would come and look at mercedes. He said something along the lines of "wow you're considering a benz after driving a sonata? sure.. *scoff* feel free to look around" (in korean) and left us on the lot. thanks buddy. More

5 stars I had a very good experience with Mike. He is kind, honest and spend the time to answer all of your questions. I highly recommend him! I had a very good experience with Mike. He is kind, honest and spend the time to answer all of your questions. I highly recommend him! More

Consistent fast and friendly I like walking away (or rather driving away) knowing that I got a good deal. Thank goodness for Marvin bc I know he made it all possible, every time. I like walking away (or rather driving away) knowing that I got a good deal. Thank goodness for Marvin bc I know he made it all possible, every time. This is the second time leasing with him. After shopping around he's still the one I turn to. More

Satisfied Customer I went to the dealership not very sure if I will get the deal I was looking for. Marvin Ledesma has a way of letting the customer feel that he is loo I went to the dealership not very sure if I will get the deal I was looking for. Marvin Ledesma has a way of letting the customer feel that he is looking out for their interest, so even though it was not the deal I had come in to get, I left with a car I like and knowing I've got a good deal. More

Wrost experience from a Mercedes salesman Had a very bad experience. My wife and I went to see ML and GLK models. We were just looking around when one sales person named Tito came to help Had a very bad experience. My wife and I went to see ML and GLK models. We were just looking around when one sales person named Tito came to help us. He asked us if we are buying it today. We said we are planning to buy in a month or so. Immediately his attitude got changed and he said there are lots of customers are coming today and he may not be able to give much time to show the car. When I asked if we can get test drive today or do we have pre-schedule it, he told that if we buy today he can arrange test drive. He then asked why cant we buy today. When we said that we are also seeing X5 and Evouque, he laughed at us and created a scene like we are kinda idiot people - 'are u guys serious ?' I got very frustrated and immediately left from there. He then came to my car and tried to stop my car. He started saying he is bringing the key so that we can test drive and he is sorry about it. I'm never returning to this dealership and never recommend to anyone. More

Excellent Customer Service I have been putting off looking for a car because I generally do not care for the shopping environment at most dealerships. I did not think that it wa I have been putting off looking for a car because I generally do not care for the shopping environment at most dealerships. I did not think that it was possible to buy a car without feeling pressured. We worked with Mike Alkaddoumi on our purchase and it was truly a pleasant experience. Mike was extremely informative and helpful as we reviewed the models that we were considering. His patience made us very comfortable and we were able to make a stress free decision. What a concept!! When we left the dealership, we were sure that we had made the right decision. Mike has also followed up with us since our purchase to find out if we have any questions about the car. It is great to know that I can make contact with Mike or Zabi for any clarification I may need regarding the car or it's operation. There are other dealerships closer to home, but this experience was well worth the trip. We will definitely recommend Mike and Fletcher Jones to anyone looking for a car. More