Fletcher Jones Motorcars of Fremont

Amazing! Amazing! Amazing! My lease was coming due in less then 30 days. Called Charlotte. She asked me what I wanted (what don't I want), then asked me what I wanted to pay :). My lease was coming due in less then 30 days. Called Charlotte. She asked me what I wanted (what don't I want), then asked me what I wanted to pay :). Charlotte told me that this car with this package is exactly what I was looking for and wanted. However she did not have it on the lot but will track it down. In the interim, I flew down to SD with the fam for some r&r and a little bit of business. 3 days later I got the call... THE CAR WAS IN!!!! Flew back to the bay the next day, and got to the Benz lot at 8pm. Charlotte knows my phobia of car lots and made sure that all paperwork was completed. All within 45 minutes, just a few initials and some John Hancock's, a quick vehicle overview and I was out the door. Talk about services. This is my third Benzo from Charlotte Riles and her superior service will keep me coming back for more. More

Superb service It was an excellent experience .I certainly would recommend many friends and relative for service.Keep up the good work.the words of mouth spread furt It was an excellent experience .I certainly would recommend many friends and relative for service.Keep up the good work.the words of mouth spread further than advertising . More

Great Dealership and excellent sales personnel It was a pleasure working with Mozie who was very helpful, responsive, patient and professional. We had a great car buying experience and Mozie and th It was a pleasure working with Mozie who was very helpful, responsive, patient and professional. We had a great car buying experience and Mozie and the rest of the staff made the entire process look easy. More

Pleasant experience. This the 3rd car I am leasing from them in the last 6 years. All the staff is very pleasant and helpful. They are not the typical car sales persons , This the 3rd car I am leasing from them in the last 6 years. All the staff is very pleasant and helpful. They are not the typical car sales persons , meaning they are not pushy at all.. They try to work with your budget. The sales manager , Ray is wonderful and Helpful that you want to buy the car from him. More

Super helpful guy Great person to work with, no complaints. Great first time MB experience. Definitely a place I'd keep returning too. He went above and beyond and even Great person to work with, no complaints. Great first time MB experience. Definitely a place I'd keep returning too. He went above and beyond and even helped with insurance which was a pain in the xxx to deal with. More

Exceptional Customer Service - Marvin Ledesma Wanted to lease 2017 Mercedes E300 and after a not so good experience at a dealership in Stevens creek (2 visits did not help), sent out an internet Wanted to lease 2017 Mercedes E300 and after a not so good experience at a dealership in Stevens creek (2 visits did not help), sent out an internet quote request to Fletcher Jones Mercedes Benz at Fremont. Got an almost immediate response from Marvin Ledesma. Had a quick follow up call with him on phone and he asked to visit the showroom to discuss further. He was patient in hearing out my requirements and was able to come up pretty good deal on the car. He was able to find and deliver the car within few days. Even the entire delivery process was smooth and hassle free. Marvin had all the paper work ready and it took the least amount of time to get out of the dealership with a brand new car. It was a pleasure to work with Marvin and if you are planning to buy/lease a Mercedes reach out to Marvin Ledesma! More

Great first time MB experience This is the first time that I have purchased a truly luxury car. Not only I got the first class service, I have also enjoyed the supreme performance This is the first time that I have purchased a truly luxury car. Not only I got the first class service, I have also enjoyed the supreme performance of E350. More

Friendly and considerate Marvin is the best sales person I have worked with. He was very knowledgeable and patient during the purchase process. I felt he was like my family Marvin is the best sales person I have worked with. He was very knowledgeable and patient during the purchase process. I felt he was like my family member after the purchase. More

A+++ Service with Marvin Ledesma!!! Marvin Ledesma and Fletcher Jones Motorcars of Fremont were absolutely amazing! From the first communications they exceeded my expectations! As a rath Marvin Ledesma and Fletcher Jones Motorcars of Fremont were absolutely amazing! From the first communications they exceeded my expectations! As a rather busy woman and someone who does not like to spend much time at a dealership I was able to get exactly what I want and Marvin moved mountains to make that happen. I was very frustrated with my service at another Mercedes dealer and came to Marvin Ledesma with not much hope and within 1 day he was able to secure me with the GLC I was looking for. His quick responses, service and attention to detail make him a perfect sales person and I do not say that much when it comes to people in sales. From start to finish Marvin delivered on exactly what I was looking for and exceeded my expectations. I was able to get my car within 1 week of contacting Marvin and have to say I am one happy customer! I will be a loyal Fletcher Jones Motorcars of Fremont customer and will definitely be calling Marvin Ledesma when I need my next car and am telling all my friends, family and colleagues about him as well! Thanks for the A+++ service Marvin and Fletcher Jones Motorcars of Fremont! More

Excellent customer service by Mike! Mike at Fletcher jones mercedes was really helpful and walk as through the options best deal It's our first time to buy a Mercedez and they make us f Mike at Fletcher jones mercedes was really helpful and walk as through the options best deal It's our first time to buy a Mercedez and they make us feel welcome More