Fletcher Jones Motorcars of Fremont

Luis is Amazing! My husband and I were in search for two cars and after going to many dealerships we landed at Fletcher Jones Motorcars of Fremont and were introduced My husband and I were in search for two cars and after going to many dealerships we landed at Fletcher Jones Motorcars of Fremont and were introduced to Luis Rodriguez. I have only great things to say about Luis. He patiently helped us get exactly what we wanted and was always very helpful. Location and customer service is great. Thank you! More

Low pressure car shopping experience Mike is very friendly and professional in the whole process from test drive, price negotiation and delivery. Mike is the reason why I bought my CPO E3 Mike is very friendly and professional in the whole process from test drive, price negotiation and delivery. Mike is the reason why I bought my CPO E350 from Flecher Jones. I highly recommend him. More

Incredible Experience Just leased my first Mercedes and after communicating with multiple dealers via email, I found Marvin and Fletcher Jones to be the most responsive and Just leased my first Mercedes and after communicating with multiple dealers via email, I found Marvin and Fletcher Jones to be the most responsive and upfront. At no point did I feel pressured to make a deal nor that I was being uphold. Marivin was very respectful and I couldn't have asked for a better person to work with. In comparison to other dealerships I had reached out to, Marvin and Fletcher Jones was leagues ahead. Thanks Marvin! More

Thank you! We love Ray and his team. Just leased S550 over the year weekend and everything was exceptional. We have a great experience every time we go into the We love Ray and his team. Just leased S550 over the year weekend and everything was exceptional. We have a great experience every time we go into the dealership. I would highly recommend this dealership for anyone looking to lease or purchase MB. More

Auto Buying at it's best I recently worked with Marvin Ledesma at Fletcher Jones Mercedes in Fremont, Ca. to purchase my second car with him. Once again, my experience with Ma I recently worked with Marvin Ledesma at Fletcher Jones Mercedes in Fremont, Ca. to purchase my second car with him. Once again, my experience with Marvin was the most superior car buying experience I have encountered. Marvin is a true gentlemen, extremely knowledgeable, honest and extremely pleasant to work with. His professionalism is above reproach. Marvin works to make the entire process clear, easy and enjoyable! When we think of car buying we often think of pushy, aggressive salespeople and that is not the case when working with Marvin. I can honestly say you will feel completely satisfied with your experience and confident that you have made an excellent choice in a car and at the best price possible. My follow-up service experience with Fletcher Jones has been excellent. I have been treated with the highest level of service possible and will remain a faithful customer. Loyalty to a company is not something that we experience often these days and I am confident that any customer will feel the same as I do. B Hinman More

Professional service with a Smile Although my new car took a lot longer to get because I ordered it special, Marvin Ledesma was always helpful with updates on its delivery status. I wo Although my new car took a lot longer to get because I ordered it special, Marvin Ledesma was always helpful with updates on its delivery status. I would not hestitate in utilizing Marvin’s service again ..... he is a true professional and a gentleman. More

Service on E350 with Ron Reyes Ron Reyes was very attentive in listening to my requests of changing 4 new tires, examining the condensation of the back windshield.and Service A, etc Ron Reyes was very attentive in listening to my requests of changing 4 new tires, examining the condensation of the back windshield.and Service A, etc. He sent quotes before proceeding the work for my approval. He is very professional, knowledgeable, polite and communicates good back to me if the mechanic finds other issues to the car. He provides an utmost care to his customer. More

2018 S560 Had an excellent experience purchasing my 2018 S560 from Fletcher Jones! Found the car I was looking for and delivered sooner than expected! Good pr Had an excellent experience purchasing my 2018 S560 from Fletcher Jones! Found the car I was looking for and delivered sooner than expected! Good pricing too. No haggling. Marvin was very helpful and very responsive! Helped me negotiated the price I was happy with. Made the whole experience enjoyable! More

Worst Shopping Experience Ever I went to Fremont Auto Mall- Mercedes Benz, this Monday, Labor's Day. And I was totally shocked, not by all the high-end Mercedes cars, but by the a I went to Fremont Auto Mall- Mercedes Benz, this Monday, Labor's Day. And I was totally shocked, not by all the high-end Mercedes cars, but by the awful customer service skills of Hamed Eshpari. I believe most of the dealers will welcome their customers to go inside of the store, and talk about what are the right cars for customers and then go for a test drive. However, Hamed Eshpari just drove me to another parking lot without discussing more details or telling me where we going until I asked. My friend and I just feel like he was very impatient and rushing through everything. That was only a start of my terrible experience at Fremont- Mercedes Benz. After we came back, I want to have him printed all the options of the car for me, so that I can decide which ones I want. The first time I asked him, he said “I can just tell you all the options you can choose.” But how can you expect a first time customer to remember all those more than 10 options of one car? So I asked him for the second time. He became more impatient and said “I already told you all the options.” And he still did not print that out for me. I just wonder how hard it is to print a paper for a customer? Then I gave up on getting a piece of paper from Hamed Eshpari. I wished he could tell me more about the car, since I expected the Mercedes Benz sales person to be professional and experienced. It turned out I was wrong. He did not give me more insights of the car, but keep asking me how do I want to pay? I felt like that I have been forced to give an answer to his unreasonable question. How can he be a good sales person if he made his customer feel uncomfortable? Last, he printed out several payment methods to me. I asked him if he can delete some options on the car, and he said, impatiently, “Ok, that is only 200 bucks.” Besides that, he also said something arrogant, like “Do you like Mercedes Benz?” and “What other cars could be better than Mercedes?” Until then, I was so irritated by him, and walked out your store. More

ABSOLUTE BEST EXPERIENCE! We recently drove two hours to acquire our Mercedes at Fletcher Jones -- and this isn't the first time we've done so...nor will it be the last! Why? W We recently drove two hours to acquire our Mercedes at Fletcher Jones -- and this isn't the first time we've done so...nor will it be the last! Why? Well, the Fletcher Jones people make all the difference in the world -- especially Sean Ford, Hamed Eshpari, A.J. Sardar, and Jackie Toledo. Together, they make it their priority to ensure our comfort and satisfaction throughout the entire process -- from selection to sale to finance to car familiarization. In fact, we no longer dread the whole car buying process, thanks to this "dream team" of professionals! We'll be back when it's time for our third! More