Fletcher Jones Motorcars of Fremont

I leased my Mercedes from Fletcher Jones back in 2017, then when the lease expired, I bought it outright from them. Since that time, all my servicing and maintenance issues were handled by Servive Advisor then when the lease expired, I bought it outright from them. Since that time, all my servicing and maintenance issues were handled by Servive Advisor Payam Pageh. He was wonderful to deal with, very professional and customer focused. But unfortunately, Payam left the business. In December I had my regular servicing appointment, which went fine, and on January 12th, Fletcher Jones picked up my car to install four new tires. On the way back to the dealership, the driver got into an accident with my car. The Service Advisor, Antonio Vazquez, called me to alert me of the accident, and committed to having the repairs done, at their cost. He also committed to fixing a dent on the passenger side of my car, as a good faith gesture, again, at their cost. I subsequently called Antonio to find out how things were going, and found out from his Service Manager, Kimo Sanchez, that Antonio was no longer with Fletcher Jones, and when I told Kimo the commitments Antonio had made on behalf of Fletcher Jones, Kimo said he could not honor them - while he would have the front bumper replaced, he would not repair the passenger side dent. I escalated it to Kimo’s manager, Dave Biasatti, and Dave repeated the same thing. I then asked Dave to have his Regional Manager call me back to discuss the commitment made, and Dave said he didn’t have a manager! I researched who the Regional Service Manager was, and called Dave back and told him I would be calling him directly, and Dave said he was sure the Regional Service Manager would agree with him that they didn’t want to fix the passenger side dent, but he agreed to make the call and call me back. When Dave called me back, he said the Regional Service Manager said to fix the dent, along with the bumper damage due to the accident the Fletcher Jones driver had. I was relieved to hear that decision. But getting the car repaired took forever. I didn’t receive my car back til late March, more than 2 months after they picked it up in January. Given the way I was treated, I will take my future Mercedes business elsewhere, and cannot in good conscience recommend Fletcher Jones to anyone else. They need more professionals like Payam Pageh in their service team. More

Mr. Ricky Tan provided me with an amazing customer service. I got 5 cars from him, and he is always friendly, caring, looking for the best deals for me. He has plenty knowledgeable of his job. I think service. I got 5 cars from him, and he is always friendly, caring, looking for the best deals for me. He has plenty knowledgeable of his job. I think Ricky Tan is the best sales and leasing consultant. He is always available to help you even after you bought the car. Some sales are only friendly and attentive when you are buying the car but after they don't really go further.... Mr. Tan you can call and ask questions and he always response with a great answers and kindness.. More

My service advisor Justin provided me a smooth service experience for my C63s the other day. They provided transportation to and from the dealership while my car was being serviced. I wanted to get some m experience for my C63s the other day. They provided transportation to and from the dealership while my car was being serviced. I wanted to get some more maintenance done in the near future and emailed Justin today for some quotes. He was quick to respond the prices are comparable if you were to supply your own genuine parts and use a reliable indy mechanic in the area. Overall, I recommend other Mercedes owners to service their car here. More

I have been a Mercedes Benz owner since 2010 (GLK, GLE Coupe 450, GLE Coupe AMG 63S, EQS) and I have experience with several dealerships and service centers in Bay Area and I think I have had the most exc Coupe 450, GLE Coupe AMG 63S, EQS) and I have experience with several dealerships and service centers in Bay Area and I think I have had the most exceptional experience with MB of Fremont. That said I would like to give more details. Akash Patel, the sales rep, was calm, collected, patient and very helpful! I arrived at the dealership late Saturday afternoon and I did not have any appointment but Akash made himself available and showed several EQS cars to me. When he realized I have a little trouble deciding about SUV and sedan as well as different options, he simply took me to the main lot and let me walk around and see all different options; he also told me I can drive any of them that I like so to make it easier for me to decide (we test drove four different EQS vehicles with different trims, AMG, 580, SUV …). He also paid very close attention to what I am interested at. Once we came back to the dealership from the lot, I very well knew what I wanted as well as Akash himself. Since MB of Fremont did not have the combination I wanted, Akash got to work and found me the car I liked and with absolutely no hesitation I proceeded with purchase. Since the car needed to be shipped from another location, we agreed for me to come back in one week to pick the car but we finalized the deal. When I came back to pick up the car, I had the most pleasant surprise. Akash and team, upgraded the trim of my car just because the wheels of the car that was originally found was not the one I asked for (again, Akash paid so close attention to what I was looking for) so they went ahead and found another car with the wheels I wanted. This car had better trim however they honored the original deal. This is certainly beyond good customer service and I will not only refer this dealership and Akash, I will also continue to come back to this center for my future purchases (and services as much as possible). As a matter of fact I am working with Akash to get an EQE SUV for my wife once it becomes available. And this decision to even consider another MB for my wife, to a good extent, is because of the experience I have had at this dealership. Thanks again for your great service! More

Great experience of buying a new GLS from Mercedes Fremont and Roger, a great guy helped me out. Thank you all!!! Fremont and Roger, a great guy helped me out. Thank you all!!! More