Back

Fletcher Jones Motorcars of Fremont

Fremont, CA

4.6
922 Reviews

5760 Cushing Pkwy

Fremont, CA

94538

Directions

By Type

Showing 922 reviews

December 17, 2018

Knowledgeable help I have been to other Mercedes-Benz dealerships and they did not know their cars. This guy answered every question I could think of. He did not try t More

by Lon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hamed Eshpari
Dec 18, 2018 -

Fletcher Jones Motorcars of Fremont responded

Hello Lon, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. Congratulations on your new purchase! Best, Mike Bates General Manager

December 11, 2018

Wow!!!!! Marvin Ledesma Great Job Best person to talked too when buying a Mercedes Benz, give you details and better understanding and great deal!!! Good customer service with 110% sat More

by Willie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin Ledesma
Dec 12, 2018 -

Fletcher Jones Motorcars of Fremont responded

Hello Willie, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Marvin. Your recommendations are truly a gift. Congratulations on your purchase! Best, Mike Bates General Manager

December 11, 2018

Buyer Marvin is very attentive to my questions and concern. I felt at ease and no pressure when I was with him. He answered all my questions More

by Kimmy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin Ledesma
Dec 12, 2018 -

Fletcher Jones Motorcars of Fremont responded

Hello Kimmy, Thank you for choosing Fletcher Jones Motorcars of Fremont. It is great to hear that Marvin continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Mike Bates General Manager

December 07, 2018

Lost Title To car I would not recommend Fletcher Jones Motorcars. LOST TITLE to the used car that I purchased. . Mike Bates, Jason Li and Amin. Little help in proce More

by phcmartin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Bates, Jason Li
Dec 28, 2018 -

Fletcher Jones Motorcars of Fremont responded

Hi Phillip, Guest satisfaction is important to us and know the great effort put forth to facilitate your out of state purchase and registration. Mike Bates has been in consistent communication with you and shared the following information with you as well. We again want to clarify the situation at hand, as we have gone over and beyond to assist you in your registration process. Upon receiving the funds from your lending institution we began the transportation of your vehicle to the state of Massachusetts and met the ten day delivery/transportation commitment. Being a resident of this state and having completed an out of state purchase before, we hoped you would be more familiar with your state's registration process. It is our understanding that Massachusetts does not provide a temporary registration when purchasing a vehicle in or out of the state. The Massachusetts DMV will not accept an electronic copy of a title, and requires a paper title to produce a proper registration. Our dealership completed the necessary paperwork to process the registration. We did FedEx these documents to the California DMV and have been provided a tracking number showing the receipt of the documents. Unfortunately after their arrival, the DMV was unable to locate them and did communicate this to our store. Once Mike Bates was informed of this, he personally took the time to go the DMV and paid for a duplicate title to expedite the process. Currently the title has been received electronically by your lending institution and is being processed to produce the paper copy required to register your vehicle in the state you reside. Out of state purchases for any dealership present challenges and we will always do our best to expedite the registration process. Unfortunately once we submit the required documents we have no control of these agencies and their processes as each state has rules in place for the registration of a vehicle. We are disappointed to know you feel as you do, after the diligent efforts and time we have executed to get your vehicle registration completed. We feel confident in our efforts and respectfully feel differently about the claims you have suggested. Most Sincerely, Kimberlee Camargo Fletcher Jones Management West

December 01, 2018

Best service experience I truly want to thank you from the bottom of my heart to Ron Reyes I had an absolute amazing experience with him every single time I have taken my v More

by Sonya sharif
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Payam , Ron Reyes
Dec 03, 2018 -

Fletcher Jones Motorcars of Fremont responded

Hello Sonya, Thank you for your loyalty toward Fletcher Jones Motorcars of Fremont and for taking the time to share your valuable feedback. It is great to hear that Ron, and Payam continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Mike Bates General Manager

November 27, 2018

Well organized and prepared It was a delight to deal with the team at Fletcher Joens. Joey the sales person was great to work with, Obaid in finance department a true professiona More

by Mts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Golez
Nov 28, 2018 -

Fletcher Jones Motorcars of Fremont responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Joey, Obaid, and Ray. Your recommendations are truly a gift. Congratulations on your purchase! Best, Mike Bates General Manager

November 26, 2018

Very knowledgable and helpful Fame was really patient and very helpful to me. He answered all my questionz and stayed later than the office hours to help me. A++ I am very grateful More

by Vfr43edC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abiad, Fame Nawabi
Nov 29, 2018 -

Fletcher Jones Motorcars of Fremont responded

Hi, I am so pleased to hear of you experience working with Fame and thrilled to know he did invest time with you to share his knowledge and answer your questions. We look forward to working with you in the future. If I can be of assistance now or in the future, please feel free to contact me. My direct line is 949-718-6532. Sincerely, Kimberlee Camargo Fletcher Jones Management

November 25, 2018

Ron as my service advisor. My assigned advisor was not in on Saturday morning. Ron took over my appointment for a scheduled A1 maintenance. I had him taking a second look on ano More

by szepakcheung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Reyes
Nov 25, 2018 -

Fletcher Jones Motorcars of Fremont responded

Hello, Thank you for taking the time to share your kind word in regards to your service visit with Ron. We pleased to know Ron was available to assist you, addressing the needs of vehicles and providing you the use of a loaner while your part was on order. Communication is essential in building confident relationships and loyal clients. We look forward to you working with Ron for many years to come. If I can be any assistance now or in the future, please don't hesitate to contact me. My direct line is 949-718-6532. With kindness and appreciation, Kimberlee Camargo Fletcher Jones Management West

November 24, 2018

Incredible Experience I got my first car through Marvin Ledesma, and I can’t praise him highly enough, I feel I was so lucky to have found him. He is a very knowledgeable, More

by LilyRosie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin Ledesma
Nov 27, 2018 -

Fletcher Jones Motorcars of Fremont responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Marvin. Your recommendations are truly a gift. Congratulations on your purchase! Best, Mike Bates General Manager

November 18, 2018

Excellent service Was looking for the car I wanted from their website. Marvin and Matin reached out as I requested. We set up a test drive and I got the car. I am very More

by Natalie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin Ledesma
Nov 19, 2018 -

Fletcher Jones Motorcars of Fremont responded

Hello Natalie, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Marvin, and Matin. Your recommendations are truly a gift. Congratulations on your purchase! Best, Mike Bates General Manager

...
39
...