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Fletcher Jones Motorcars of Fremont

Fremont, CA

4.5
925 Reviews

5760 Cushing Pkwy

Fremont, CA

94538

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Showing 925 reviews

January 07, 2019

Glenn was great to work with After working with my Luis Krystal of Fletcher Jones up until he retired after my last lease, Luis referred me to Glenn Hartzheim. Glenn made the lea More

by jbellhomes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Hartzheim
Jan 08, 2019 -

Fletcher Jones Motorcars of Fremont responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Glenn. Your recommendations are truly a gift. Congratulations on your purchase! Best, Mike Bates General Manager

January 03, 2019

Go see Marvin It is well worth the trip to see Marvin at Fletcher Jones. We really appreciated that he advocates for his clients, goes the extra mile, and is a ple More

by Schreck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin Ledesma
Jan 04, 2019 -

Fletcher Jones Motorcars of Fremont responded

Hi Kelli, Wow! We are pleased to hear of the great efforts Marvin put worth during your visit and was able earn both your business and confidence. Our guest complete satisfaction is important to us and thrilled our talented salesman Marvin welcomed another amazing guest to our Fletcher Jones family. Congratulations on your new Mercedes- Benz! And best wishes to you and your family in 2019! Please know if I can be of assistance throughout the ownership of your vehicle, I welcome the opportunity to assist you. My direct line is 191-718-6532. Happy motoring, Kimberlee Camargo Fletcher Jones Management West Read less

December 22, 2018

Impeccable service from Joey!!! Joey provided excellent service to us from start to finish. He was very thorough, resourceful and knowledgeable. He satisfied and anticipated what More

by Eric and Elinore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Golez
Dec 26, 2018 -

Fletcher Jones Motorcars of Fremont responded

Hello, Thank you for choosing Fletcher Jones Motorcars of Fremont. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Joey. Please let us know if we can be of any further assistance to you now or in the future. Best, Mike Bates General Manager

December 17, 2018

Knowledgeable help I have been to other Mercedes-Benz dealerships and they did not know their cars. This guy answered every question I could think of. He did not try t More

by Lon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hamed Eshpari
Dec 18, 2018 -

Fletcher Jones Motorcars of Fremont responded

Hello Lon, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. Congratulations on your new purchase! Best, Mike Bates General Manager

December 11, 2018

Buyer Marvin is very attentive to my questions and concern. I felt at ease and no pressure when I was with him. He answered all my questions More

by Kimmy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin Ledesma
Dec 12, 2018 -

Fletcher Jones Motorcars of Fremont responded

Hello Kimmy, Thank you for choosing Fletcher Jones Motorcars of Fremont. It is great to hear that Marvin continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Mike Bates General Manager

December 11, 2018

Wow!!!!! Marvin Ledesma Great Job Best person to talked too when buying a Mercedes Benz, give you details and better understanding and great deal!!! Good customer service with 110% sat More

by Willie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin Ledesma
Dec 12, 2018 -

Fletcher Jones Motorcars of Fremont responded

Hello Willie, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Marvin. Your recommendations are truly a gift. Congratulations on your purchase! Best, Mike Bates General Manager

December 07, 2018

Lost Title To car I would not recommend Fletcher Jones Motorcars. LOST TITLE to the used car that I purchased. . Mike Bates, Jason Li and Amin. Little help in proce More

by phcmartin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Bates, Jason Li
Dec 28, 2018 -

Fletcher Jones Motorcars of Fremont responded

Hi Phillip, Guest satisfaction is important to us and know the great effort put forth to facilitate your out of state purchase and registration. Mike Bates has been in consistent communication with you and shared the following information with you as well. We again want to clarify the situation at hand, as we have gone over and beyond to assist you in your registration process. Upon receiving the funds from your lending institution we began the transportation of your vehicle to the state of Massachusetts and met the ten day delivery/transportation commitment. Being a resident of this state and having completed an out of state purchase before, we hoped you would be more familiar with your state's registration process. It is our understanding that Massachusetts does not provide a temporary registration when purchasing a vehicle in or out of the state. The Massachusetts DMV will not accept an electronic copy of a title, and requires a paper title to produce a proper registration. Our dealership completed the necessary paperwork to process the registration. We did FedEx these documents to the California DMV and have been provided a tracking number showing the receipt of the documents. Unfortunately after their arrival, the DMV was unable to locate them and did communicate this to our store. Once Mike Bates was informed of this, he personally took the time to go the DMV and paid for a duplicate title to expedite the process. Currently the title has been received electronically by your lending institution and is being processed to produce the paper copy required to register your vehicle in the state you reside. Out of state purchases for any dealership present challenges and we will always do our best to expedite the registration process. Unfortunately once we submit the required documents we have no control of these agencies and their processes as each state has rules in place for the registration of a vehicle. We are disappointed to know you feel as you do, after the diligent efforts and time we have executed to get your vehicle registration completed. We feel confident in our efforts and respectfully feel differently about the claims you have suggested. Most Sincerely, Kimberlee Camargo Fletcher Jones Management West

December 01, 2018

Best service experience I truly want to thank you from the bottom of my heart to Ron Reyes I had an absolute amazing experience with him every single time I have taken my v More

by Sonya sharif
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Payam , Ron Reyes
Dec 03, 2018 -

Fletcher Jones Motorcars of Fremont responded

Hello Sonya, Thank you for your loyalty toward Fletcher Jones Motorcars of Fremont and for taking the time to share your valuable feedback. It is great to hear that Ron, and Payam continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Mike Bates General Manager

November 27, 2018

Well organized and prepared It was a delight to deal with the team at Fletcher Joens. Joey the sales person was great to work with, Obaid in finance department a true professiona More

by Mts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Golez
Nov 28, 2018 -

Fletcher Jones Motorcars of Fremont responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Joey, Obaid, and Ray. Your recommendations are truly a gift. Congratulations on your purchase! Best, Mike Bates General Manager

November 26, 2018

Very knowledgable and helpful Fame was really patient and very helpful to me. He answered all my questionz and stayed later than the office hours to help me. A++ I am very grateful More

by Vfr43edC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abiad, Fame Nawabi
Nov 29, 2018 -

Fletcher Jones Motorcars of Fremont responded

Hi, I am so pleased to hear of you experience working with Fame and thrilled to know he did invest time with you to share his knowledge and answer your questions. We look forward to working with you in the future. If I can be of assistance now or in the future, please feel free to contact me. My direct line is 949-718-6532. Sincerely, Kimberlee Camargo Fletcher Jones Management

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