Fletcher Jones Motorcars of Fremont

The BEST experience ever. I am a customer for LIFE!!! WOW, I have never in my life had such GREAT customer service. Ron was amazing. Very knowledgeable, friendly, helpful, just a pure delight to work with WOW, I have never in my life had such GREAT customer service. Ron was amazing. Very knowledgeable, friendly, helpful, just a pure delight to work with. I have owned a lot of cars and dealt with lots of sales staff, but this dealership by far is the greatest I have ever worked with. And the best part of all is THEY KEEP THEIR WORD!!! As a woman I am always afraid of shady staff members just trying to get a "sale", not here, they really DO want you to be happy and overly satisfied when you walk our that door. Great job Ron, Tito and Fletcher Jones staff...Keep up the AMAZING work!!! And please remember I am your biggest fan!!! More

Nothing to say! excellent and Friendly! Service and Sale are so excellent. Will come back for the third cars in the future and 100% to ask Marvin for that new car! See you soon! :) Service and Sale are so excellent. Will come back for the third cars in the future and 100% to ask Marvin for that new car! See you soon! :) More

Another great experience! My husband and I have been working with Marvin since our first Mercedes’s lease. Since then he has helped us with every lease after that. He works exc My husband and I have been working with Marvin since our first Mercedes’s lease. Since then he has helped us with every lease after that. He works exceptionally fast, helping us find the right car, with the best deal, all within our budget. hes taken good care of us, and although he works fast, we never felt rushed or pressured. We look forward to working with him again in the future. More

false features of used car bought/registration disaster! Purchased used 2016 450GLC on 11/23/18 and was told remote start was included. That misleading information came from the salesman, manager and their Purchased used 2016 450GLC on 11/23/18 and was told remote start was included. That misleading information came from the salesman, manager and their technician who assured me that it was one of their selling points. I was told by Mercedes me representative that I was given false information about features of that particular model. As soon as I found out, I emailed the one of the managers but still have not gotten a response. Although it was a used MB, I would have thought customer service would be the same as if I would have a bought brand new MB? In addition, vehicle was purchased in cash/check (yes, check cleared) but when registration finally came, it was showing financed through Mercedes-Benz. I called in January 2019 to try to fix the mistake and was given the run-around. I finally got through and spoke with an A.J. on 1/31 who assured me that it will be taken care of but nothing came of it (lip service) Called again on 2/22 to speak to finance person at signing and was told by Vida to contact her assistant to get situatuation fixed and that I will need to handle necessary requirements myself at DMV. When I asked why I would be the one to handle it myself since it was their mistake, I was then told that she was out of town and to contact her assistant. Yes, I am still waiting to have registration corrected as well as my "pink slip". I have left several messages but to no avail. Customer service does not seem to follow their creed of "the very best or nothing", it's nothing! More

Great Service Fletcher Jones of Fremont has the best service facilities and the most experienced service personnel. Moe Firoz is a great service specialist. He dese Fletcher Jones of Fremont has the best service facilities and the most experienced service personnel. Moe Firoz is a great service specialist. He deserves a raise. More

Exceptional Experience, Jason Li is the Best! Buying a car is a bit difficult, compared to other purchase, and certain dealership sometimes tends to make it more difficult. However, it is NOT the Buying a car is a bit difficult, compared to other purchase, and certain dealership sometimes tends to make it more difficult. However, it is NOT the case with Fletcher Jones! When we could not find the car we were looking for in another dealership, I called this dealership and Jason Li followed up my inquiries and tried to locate one matching car in other place. As first-time Benz buyer, Jason patiently explained everything to me and my wife, and drove us around to demo the functionalities. The color we want is hard to find, putting all other features together made it ever harder. Jason Li suggested that we buy carPlay instead and give up on Navigation package, which saved us lots of money for something unnecessary. With the car located, the price negotiation seems to be very smooth. We walked into the dealership around 1:00 PM, and happily walked out of the dealership with signed contract around 3:30 PM. More

Marvin Ledesma is the Gold Standard in auto sales. I have personally purchased 52 cars for myself and members of my family. Never in all of those experiences have I been treated better. I walked into I have personally purchased 52 cars for myself and members of my family. Never in all of those experiences have I been treated better. I walked into Fletcher Jones just another potential customer and in the end left the dealership without a deal. No harm no foul. 20 minutes later my phone rings and its Marvin. After a few minutes he learns that I am a current Fletcher Jones customer. Game over. “Give me a few minutes”. Within 30 minutes Marvin calls me back and makes me an offer I thought not possible. I return the following week and walk in “the most important customer”. They took my Fletcher Jones Porsche off my hands with nothing more than a signature and we drive out in a new AMG. The next time I need a vehicle Marvin will be the first and last person I call. James Kennedy More

Bought CPO S Class Hamed was exceptional in helping me getting to the point of buying the car. I would strongly recommend Hamed. I have been bringing my cars to FJ for Hamed was exceptional in helping me getting to the point of buying the car. I would strongly recommend Hamed. I have been bringing my cars to FJ for the last 10 years for all service needs too. More

Simply awesome experience! Glenn was simply amazing, he answered all my inquiries. Very friendly and helpful. I will definitely refer friends and family so they will experience Glenn was simply amazing, he answered all my inquiries. Very friendly and helpful. I will definitely refer friends and family so they will experience the same professional care I had . Thanks Glenn! More

excellent service I had a good experience with their service department since the first time. Kenneth was so helpful and efficient. I just needed to wait for a short I had a good experience with their service department since the first time. Kenneth was so helpful and efficient. I just needed to wait for a short while then my car was ready to go. More