Fletcher Jones Motorcars of Fremont

I leased my Mercedes from Fletcher Jones back in 2017, then when the lease expired, I bought it outright from them. Since that time, all my servicing and maintenance issues were handled by Servive Advisor then when the lease expired, I bought it outright from them. Since that time, all my servicing and maintenance issues were handled by Servive Advisor Payam Pageh. He was wonderful to deal with, very professional and customer focused. But unfortunately, Payam left the business. In December I had my regular servicing appointment, which went fine, and on January 12th, Fletcher Jones picked up my car to install four new tires. On the way back to the dealership, the driver got into an accident with my car. The Service Advisor, Antonio Vazquez, called me to alert me of the accident, and committed to having the repairs done, at their cost. He also committed to fixing a dent on the passenger side of my car, as a good faith gesture, again, at their cost. I subsequently called Antonio to find out how things were going, and found out from his Service Manager, Kimo Sanchez, that Antonio was no longer with Fletcher Jones, and when I told Kimo the commitments Antonio had made on behalf of Fletcher Jones, Kimo said he could not honor them - while he would have the front bumper replaced, he would not repair the passenger side dent. I escalated it to Kimo’s manager, Dave Biasatti, and Dave repeated the same thing. I then asked Dave to have his Regional Manager call me back to discuss the commitment made, and Dave said he didn’t have a manager! I researched who the Regional Service Manager was, and called Dave back and told him I would be calling him directly, and Dave said he was sure the Regional Service Manager would agree with him that they didn’t want to fix the passenger side dent, but he agreed to make the call and call me back. When Dave called me back, he said the Regional Service Manager said to fix the dent, along with the bumper damage due to the accident the Fletcher Jones driver had. I was relieved to hear that decision. But getting the car repaired took forever. I didn’t receive my car back til late March, more than 2 months after they picked it up in January. Given the way I was treated, I will take my future Mercedes business elsewhere, and cannot in good conscience recommend Fletcher Jones to anyone else. They need more professionals like Payam Pageh in their service team. More

Mr. Ricky Tan provided me with an amazing customer service. I got 5 cars from him, and he is always friendly, caring, looking for the best deals for me. He has plenty knowledgeable of his job. I think service. I got 5 cars from him, and he is always friendly, caring, looking for the best deals for me. He has plenty knowledgeable of his job. I think Ricky Tan is the best sales and leasing consultant. He is always available to help you even after you bought the car. Some sales are only friendly and attentive when you are buying the car but after they don't really go further.... Mr. Tan you can call and ask questions and he always response with a great answers and kindness.. More

My service advisor Justin provided me a smooth service experience for my C63s the other day. They provided transportation to and from the dealership while my car was being serviced. I wanted to get some m experience for my C63s the other day. They provided transportation to and from the dealership while my car was being serviced. I wanted to get some more maintenance done in the near future and emailed Justin today for some quotes. He was quick to respond the prices are comparable if you were to supply your own genuine parts and use a reliable indy mechanic in the area. Overall, I recommend other Mercedes owners to service their car here. More