Fletcher Jones Motorcars of Fremont

We bought a Mercedes GLB 250 4Matic from Fletcher Jones this weekend and had a stellar experience at the dealership. Michael and Luis were both very professional. We traded-in our 2018 GLA 250 (bought from this weekend and had a stellar experience at the dealership. Michael and Luis were both very professional. We traded-in our 2018 GLA 250 (bought from the same dealership) and we received a good trade-in value for the same. We also got a great price on the new car that we bought. The Fletcher Jones team set us up with MB financial at a great rate (2.99%) and they delivered the car right to our home. Very straightforward deal and I really appreciate the dealership and its staff. Needless to say, they have earned our future business. More

Marvin went above and beyond to get me the exact build I was looking for. He got me an awesome selenite grey c63 amg s shipped from out of state with in 3 days and did not charge me anything in advance for was looking for. He got me an awesome selenite grey c63 amg s shipped from out of state with in 3 days and did not charge me anything in advance for getting the car. He gave us great customer service at the dealership, the best I have had so far in the South Bay Area. If you are looking to get a new Mercedes Benz, Would highly recommend working with him. More

Kenneth has been fantastic my last two services. Answers my emails immediately, is knowledgeable, and makes me feel like a VIP. Top notch! He is the best! my emails immediately, is knowledgeable, and makes me feel like a VIP. Top notch! He is the best! More

Worked with Marvin Ledesma on my first Mercedes purchase. He answered all of my emails/text messages promptly and would take my calls on the spot. He was patient; after listening to our "wish list"; he found He answered all of my emails/text messages promptly and would take my calls on the spot. He was patient; after listening to our "wish list"; he found us a dealer's build that matched 99.99% of what we would have ordered in a custom build. Because of the shortage of the cars the pandemic created, getting the dealer's build meant getting the car sooner than had we put in a custom order. It also meant saving us money. The first time Marvin and I met in person to discuss the car we wanted, Mercedes (the manufacturer) increased the MSRP of the car (again, due to the shortage of cars and computer chips created by the pandemic). Because the dealer's build was based on the old MSRP, Marvin worked on the pricing with us using the old MSRP. He delivered me a great buying experience and I would work with him in the future again, and would recommend him to my friends and family. More

Ron Reyes always gives as above and beyond exceptional service. He is always on top of his game. He lets us know what the situation is and is always on time for letting me know what is happening with the service. He is always on top of his game. He lets us know what the situation is and is always on time for letting me know what is happening with the car. More

Payam Pegah is exceptional and always provides a wonderful service experience. He is very efficient in setting up my service and leaves me very confident that my car is in good hands. wonderful service experience. He is very efficient in setting up my service and leaves me very confident that my car is in good hands. More

They were all attentive to my needs and made my buying experience overall pleasant. The service representative that assisted me was very professional and knowledgeable. experience overall pleasant. The service representative that assisted me was very professional and knowledgeable. More

Receptionist checked with Parts to make sure the windshield we needed was in stock before scheduling our Service appointment. All departments anticipated our arrival. No waiting. Payam's communicati windshield we needed was in stock before scheduling our Service appointment. All departments anticipated our arrival. No waiting. Payam's communication on status of our repair was excellent. It was worth the extra drive for us to take our vehicle here. Will definitely choose to get service here again. Thank you! More

Fletcher Jones was the last dealership I visited and wish it was my first. Marvin was amazing, all the staff helped me picked the perfect car, very professional and caring. Will do business with them again a it was my first. Marvin was amazing, all the staff helped me picked the perfect car, very professional and caring. Will do business with them again and will recommend their services to others. More

Exceptional car buying experience. Fair pricing, home delivery and very enjoyable. Would not only recommend but would look them up again for sure. Luis was an absolute pleasure to work with. delivery and very enjoyable. Would not only recommend but would look them up again for sure. Luis was an absolute pleasure to work with. More