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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
January 08, 2019
Vehicle lease During my visits Dan and Abraham were attentive, intense listeners, answered all questions and made my decision to lease a no brainer. They also mad During my visits Dan and Abraham were attentive, intense listeners, answered all questions and made my decision to lease a no brainer. They also made me comfortable during our meetings and were supportive at all times. More
by Ross Y Costa Mesa
Employees Worked With
Daniel Di Conti, Abraham Vivanco, Scott Ribble
January 08, 2019
Great service Nice people working to give you a loner. Everything was made in a short time even though there were really busy with lots of customers to serve. Nice people working to give you a loner. Everything was made in a short time even though there were really busy with lots of customers to serve. More
by zorro4814
Employees Worked With
Steve Henry
January 06, 2019
Excellent service I received friendly and courteous service from all the employees, especially Laura Orr, when I brought my E350 in for my yearly maintenance. I will d I received friendly and courteous service from all the employees, especially Laura Orr, when I brought my E350 in for my yearly maintenance. I will definitely recommend this dealership to my friends. More
by drvn_99
Employees Worked With
Laura Orr
January 06, 2019
Excellent Service Nice and easy to get done. No Problems and great communication! Employees were amazing! Keep up the good work over there you all!! Thank you! Nice and easy to get done. No Problems and great communication! Employees were amazing! Keep up the good work over there you all!! Thank you! More
by silver6461
Employees Worked With
Rob Draper
January 05, 2019
Wonderful, outstanding experience. Scott was an absolute pleasure to work with. He was patient with my questions and took extra steps, searching extensively to ensure I found the car I Scott was an absolute pleasure to work with. He was patient with my questions and took extra steps, searching extensively to ensure I found the car I wanted. While Mercedes' are great cars. there others to choose from; however, working with Scott made the decision very clear. Once I decided on a car, he continued to go above and beyond to ensure the sale went well. He also was sure that my other car, which was leased and had to go back to another dealer was all taken care of. I picked up the car a few days after I signed all the paper work and the level of service and attention from Scott continued. So refreshing to work with him. More
by LOlson
Employees Worked With
I can't remember his name, but the guy at the reception desk on Jan. 4 was also very helpful., Scott Lubratich, Brian Truong
January 04, 2019
Exceptional service Jon Derbyshire has been an excellent service advisor for our 3 cars for the past 10 years. Very honest and trustworthy, and goes the extra mile to ass Jon Derbyshire has been an excellent service advisor for our 3 cars for the past 10 years. Very honest and trustworthy, and goes the extra mile to assist. His consistency in excellent service is unique and is very much appreciated. More
by Adnan_M
Employees Worked With
Jon Derbyshire
January 03, 2019
Repair and Maintenance Service I receive truly exceptional service from the service department. Jon Derbyshire is my advisor. One of the main reasons I buy Mercedes is because the I receive truly exceptional service from the service department. Jon Derbyshire is my advisor. One of the main reasons I buy Mercedes is because the service is so great. More
by ChristinaW5
Employees Worked With
Jon Derbyshire
January 02, 2019
Professional Open and honest. Took time to review and see options available as well as models. This helped gain insight into the vehicle we wanted. We’re satusfied Open and honest. Took time to review and see options available as well as models. This helped gain insight into the vehicle we wanted. We’re satusfied. More
by Wamba
Employees Worked With
Joon Lee
January 01, 2019
Very well maintained vehicles The reason I didn't give five stars is the transaction process. My salesman made me feel rushed during the process and the concerns I had weren't bei The reason I didn't give five stars is the transaction process. My salesman made me feel rushed during the process and the concerns I had weren't being looked to serious as the buyer. At the end my financial rep Ms. Shadi had excellent customer service and answered all my concerns. My used vehicle purchase was very well maintained and refurbished to a factory look. More
by Customer.experience
Employees Worked With
Jeremic Vladan, Shadi Moghadam
December 28, 2018
Great service ! Alex Livadas team got me tge car I wanted at a good price and In and out of dealer with ease . Would recommend using Lex and Pong. Alex Livadas team got me tge car I wanted at a good price and In and out of dealer with ease . Would recommend using Lex and Pong. More
by Happy350e
Employees Worked With
Pong was great help . , Alex Livadas, Shadi Moghadam
