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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
February 06, 2019
Tony provides exceptional custumer service! Today was super friendly and helpful for all of my service needs after my car suddenly broke down. He answered all my questions and took good care of Today was super friendly and helpful for all of my service needs after my car suddenly broke down. He answered all my questions and took good care of my car. I highly recommend Tony and the customer service at Fletcher Jones! More
by JoeM
Employees Worked With
Tony Irvani
February 05, 2019
I buy Mercedes because of the service from Fletcher Jones Great job! Because of the service at Fletcher Jones Mercedes is why I purchased another Mercedes Benz from Fletcher Jones. I appreciate the fast rel Great job! Because of the service at Fletcher Jones Mercedes is why I purchased another Mercedes Benz from Fletcher Jones. I appreciate the fast reliable service. More
by Satisfied
Employees Worked With
Justin Ringel
February 04, 2019
All personnel were friendly and extremely efficient. I was very pleased with everyone. I expected good service and my experience exceeded my expectations. My car work was finished in much less time than I was very pleased with everyone. I expected good service and my experience exceeded my expectations. My car work was finished in much less time than you had estimated. More
by robertdherbst
Employees Worked With
Justin Ringel
January 31, 2019
Dave Gonzalez is the absolute best! Dave went above and beyond to exceed my expectations. He is a true professional and embodies every characteristic of a phenomenal GM. I will purchas Dave went above and beyond to exceed my expectations. He is a true professional and embodies every characteristic of a phenomenal GM. I will purchase all future Mercedes from him! More
by imlorilori
Employees Worked With
Dave Gonzalez
January 31, 2019
Best service ever. I have been getting my cars from FJ for the last 7 years, and I gotta say that Mr Ihab & Mr. Sam exceeded our expectations and offered us a very delig I have been getting my cars from FJ for the last 7 years, and I gotta say that Mr Ihab & Mr. Sam exceeded our expectations and offered us a very delightful experience. They took the time to go over all our options and offered us solutions for everything we needed, I got the 2019 GLE AMG & Because of how amazing everything was, we then decided to pre-order the g550. I would absolutely recommend working with them as they will go above and beyond to make sure you get exactly what you are looking for, if not better. thank you for this delightful experience ! More
by BachoM
Employees Worked With
Ihab Eldumiate, Sam Eldomyaty, Dave Gonzalez, Shadi Moghadam
January 30, 2019
Winner!! Randy handled my transaction in the usual way --- personal, professional, efficient, responsive and all with a smile!! As expected, top-notch service. Randy handled my transaction in the usual way --- personal, professional, efficient, responsive and all with a smile!! As expected, top-notch service. My hat is off to him and the service department! More
by Tom2019
Employees Worked With
Randy Lemus
January 28, 2019
Great experience Trevor did an amazing job. The support team as well. Friendly and accomodating. Great attention to detail. I will recommend Trevor to all my custome Trevor did an amazing job. The support team as well. Friendly and accomodating. Great attention to detail. I will recommend Trevor to all my customers and family. More
by Berger
Employees Worked With
Trevor Wightman
January 28, 2019
excellent service I don’t know if I’ve had back luck with my car or not, but every quarter i have to come back to the dealer to solve a problem, and yet the service is I don’t know if I’ve had back luck with my car or not, but every quarter i have to come back to the dealer to solve a problem, and yet the service is truly exceptional. the personnel are the most professional that imI have ever seen, and somehow ensure that I leave happy. Katelyn Truong is awesome, and I feel lucky to be her customers. More
by Francisco
Employees Worked With
Katelyn Truong
January 27, 2019
Fletcher Jones Mercedez Benz Alex is the best! My personal guy. No one else can sell me a Benz! Exceptional service and always a fun time when we visit! Alex is the best! My personal guy. No one else can sell me a Benz! Exceptional service and always a fun time when we visit! More
by Happy Customer
Employees Worked With
Alex Livadas, Pon Shen
January 26, 2019
Great experience Both Alex & Tom made my buying experience exceptional .Very Helpful & fun to work with .Look forward continuing a future with this dealership . Will r Both Alex & Tom made my buying experience exceptional .Very Helpful & fun to work with .Look forward continuing a future with this dealership . Will recommend to everyone. Five stars for sure More
by My Ride
Employees Worked With
Eric Rosenthyl, Alex Livadas, Tom Johnson
